The voice of the independent garage sector June 2026 www.aftermarketonline.net 14 Business Avoiding HR risks 16 36 Technical Diagnostics Introducing the Diagnostic Doctor The rise of remote diagnostics
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Editor’s comment 3 www.aftermarketonline.net SEPTEMBER 2025 Editor Chris Callander chris@aftermarket.co.uk +44 (0) 1732 671123 Head of Sales Angela Lyus angela@aftermarket.co.uk +44 (0) 7823 736 629 Managing Director Ryan Fuller ryan.fuller@dfamedia.co.uk Marketing Manager Hope Jepson hope.jepson@dfamedia.co.uk Production Design Anthony Wiffen production@aftermarket.co.uk +44 (0) 7851 612799 Finance Department accounts@dfamedia.co.uk +44 (0) 1732 370 340 Published by DFA Media Group 192 High Street Tonbridge Kent TN9 1BE +44 (0)1732 370340 ISSN 2516-9149 Aftermarket is published 10 times a year and is sent free of charge to applicants meeting the publisher’s criteria. All others may subscribe at £60 per anum, £120 Europe and £150 rest of the world. While every care is taken to provide accurate information, the publisher cannot accept responsibility for any errors or ommisions, no matter how caused. All rights reserved. No part of the publication may be reproduced or transmitted in any form or by any means without prior consent of the publisher. The views of contributors do not necessarily represent the views of the publisher. Copyright: DFA Aftermarket Media Ltd 2026. Average net circulation July 2024 to June 2025 22,797 Tales from my travels Last week, I was invited to the impressive setting of the RAC club in London, which is awash with motoring history. I was there to hear from the Verification of Lubricant Specifications, or VLS, a subsidiary of the United Kingdom Lubricants Association, about some of the work it has been doing to ensure that the oils you are putting into your customers’ engines actually meet the specifications they claim to be compliant with. It was encouraging to hear that the number of cases where an oil falls outside of its specification is relatively low, and that when one does, it is often rectified quickly. But it is reassuring to know that, if necessary, there is an organisation that will hold those manufacturing and selling oils to account. What stood out was how the days of one-size-fits-all are long past us. Oils are, in essence, a precision component and selecting the correct oil for its application is incredibly important. This is something we will expand on in a future issue of Aftermarket, so keep an eye out for it. I also had the pleasure of meeting the German and English teams, representing Frankfurt Messe, the organisers of Automachanika, taking place in Frankfurt later this year, and then here in the UK next year. And of course, the UK Garage & Bodyshop Event, which, as I type, is just two weeks away. The plans for Automechanika Frankfurt, taking place between 8 and 12 September, look very impressive. The event will focus heavily on future trends and how tech is driving the future of mobility, plus, there is a wide range of new features to support networking, including a pit-lane-themed area to attract motorsport interest, an offroad area, and areas for e-vehicles and other alternative-drive vehicles. We will be sharing more in-depth details of what you will find at the event in our next issue, so that is something else to look out for. Bringing things back to this issue, we have a great range of features, our usual spread of industry and product news, plus tips to support you in the day-to-day running of your business. And we introduce the Diagnostic Doctor on page 16, which is set to be a new regular feature that looks at a wide range of diagnostic challenges. And if you follow the link in the article, you can submit your own diagnostic dilemmas to the doctor, and he may pick them up in a future issue. I hope you enjoy the issue. Chris Callander Editor
The world where tomorrow’s garages meet 8.– 12. 9. 2026 info@uk.messefrankfurt.com Tel. +44 (0) 14 83 48 39 84 Buy your ticket now!
www.aftermarketonline.net JUNE 2026 Contents Subscribe to News Top Awards latest 6 Delphi launches new campaign 7 Celebrating 10 years of growth 8 EV’s share of the used market grows 9 Opinion Training investment is not optional 10 Business Reman: Changing the conversation 12 HR risk is now a profit risk 14 Generic websites under fire 15 Technical Introducing the Diagnostic Doctor 16-17 Garage focus Taking charge of the future 18-19 In focus Products 22-23 Electronics & engine management 24-30 Diagnostics 32-38 Brakes 40-44 Tyres & the tyre bay 46-48 Aircon 49-54 Plus On the move 56 Tea break challenge 58 6 10 12 16 18 22 44 12 16 18 23 42
News 6 www.aftermarketonline.net JUNE 2026 Top Awards news Top Awards deadline extended ahead of UK Garage & Bodyshop Event If you have been thinking about entering the Top Awards 2026, but just haven’t got round to it yet, there’s good news. The entry deadline has now been extended to June 12, giving technicians, apprentices and garage owners extra time to get involved and find out what the competition is really all about. The extension to the Top Awards entry deadline also means visitors heading to the upcoming UK Garage & Bodyshop Event at the NEC Birmingham will have the perfect opportunity to come and chat with the team behind the awards in person. You’ll find the Aftermarket and Top Awards team on stand K58 throughout the show, where Ryan, Hope and the rest of the team will be on hand to answer questions, explain the process and hopefully reassure anyone who thinks the competition “isn’t for them”. One thing that has become clear from speaking to previous entrants over the years is that the Top Awards is about far more than simply winning a trophy at the end of it. In fact, many people who never lifted the title still describe entering as one of the most valuable things they have done for themselves and their business. The process gives entrants a genuine opportunity to benchmark themselves against the best in the industry, identify strengths and weaknesses, build confidence and often discover areas of improvement they may never have spotted otherwise. For garage owners, especially, it can act as a surprisingly useful business health check. For technicians, meanwhile, the competition offers the chance to test themselves in a real-world environment under pressure, while also networking with like-minded people who genuinely care about doing the job properly. That is one of the reasons the awards continue to carry so much respect across the sector. Semi-finalists and finalists are not chosen through popularity or nominations alone. They have to prove themselves through rigorous live assessments, technical challenges and detailed judging. The competition begins with online assessments for Top Technician, Top Apprentice, and Top Garage entrants, then progresses through increasingly demanding stages, culminating in the live finals at Delphi Academy later in the year. Whether you are an experienced technician, a growing garage business or an apprentice wanting to push yourself further, there is very little downside to taking part and potentially a huge amount to gain. If you are visiting the show, make a point of stopping by stand K58 and having a chat with the team. Even if you are still undecided, you will quickly realise why so many previous entrants describe getting involved as a turning point in their careers or business journey. Sometimes the hardest part is simply filling in the form. But it really isn’t that hard. To register and complete the first stage, head to: aftermarketonline.net/competition HELLA UK has confirmed its first-ever sponsorship of the Top Awards, where the company will fund the catering at the live November finals, which has been set up to raise vital donations for automotive industry charity, Ben. “We are incredibly proud to sponsor the catering at this year’s Top Awards finals,” said Neil Grant, Managing Director at HELLA UK. “Backing the next generation of talent is a core priority for us. “The apprentices, technicians, and garage owners reaching this stage represent the very best of our industry. Providing a hot meal is a simple way to help them through a demanding day, while also highlighting the vital role Ben plays in strengthening our automotive community.” HELLA is funding the first 250 meals completely free of charge, with donations to Ben strongly encouraged. Hella Gutmann’s Technical and Training Manager, Steve Fox, will also return to the Top Garage judging panel, bringing his technical expertise and industry insight to this year’s finals. Marking the ultimate stage of a series widely regarded as ‘the one to win’, the Top Awards continues to set the benchmark for excellence, recognising achievement across Top Apprentice, Top Technician and Top Garage. +(//$ DQQRXQFHV ᎮUVW WLPH 7RS $ZDUGV VSRQVRUVKLS ZLWK IRFXVHG VXSSRUW IRU %HQ
News 7 www.aftermarketonline.net JUNE 2026 Independent garage network Servicesure has announced enhanced support for its members through a new partnership with the Service Advisor Academy. Servicesure members will now have access to proven tools and techniques that improve customer experiences and help colleagues drive value for their workshops. From handling difficult conversations to presenting work in a way customers understand, the training is designed to offer practical, hands-on development that helps teams boost conversion, build trust, and deliver the level of service customers remember. Emma Lindley (pictured), Founder of Service Advisor Academy, said: “This is a really exciting step forward together. Garages have told me how important this training is, but also that a one-day option will make the programme even more accessible.” Adam O’Neill, Partnership Director at GSF Car Parts, added: “We really want to support garages to secure work and grow. This training is a key step in helping them do that. We’re really excited about moving this forward.” Delphi launches campaign to champion braking TXDOLW\ SHUIRUPDQFH DQG ZRUNVKRS FRQᎮGHQFH Delphi has launched a campaign titled ‘Make Some Noise. Delphi – Built for Silence’, which it says is an industry-wide movement designed to raise awareness of the importance of choosing the right braking components in a market increasingly crowded with choices. Delphi says that at the heart of the campaign is its commitment to delivering braking solutions that are built for silence and consistent real-world performance. Engineered to OE standards, Delphi braking components are developed with application-specific friction materials, helping to optimise stopping distances, reduce noise and deliver a smooth, controlled driving experience. Delphi’s confidence in its product quality is backed by its no-quibble warranty. If a Delphi braking component is found to be faulty or produces unwanted noise, customers can claim a refund – with no questions asked. A key pillar of the campaign, according to Delphi, is its commitment to supporting workshops beyond the product itself. Through its training academy, Masters of Motion how-to content, and on-the-road tech van, Delphi provides the expertise technicians need to achieve a flawless installation and avoid unnecessary comebacks. Product design is also key. The supplier’s brake pads feature a fivelayer construction, including shims, back plates, underlayers, and advanced friction materials, all engineered to work together to minimise noise and ensure a consistent braking feel. The new campaign is also promoting best practices in the workshop. Delphi continues to advise against the use of copper grease on modern braking systems, instead recommending purpose-designed brake lubricants to ensure cleaner, more reliable installations. Servicesure partnership RᎭHUV QHZ RQH GD\ FRXUVHV The government eases demands on businesses using H YDQV The Government is cutting red tape for businesses using e-vans, bringing them in line with petrol and diesel vans for the first time and reducing costs. E-vans weighing between 3.5 and 4.25 tonnes will now be moved from heavy vehicle testing requirements to Class 7 MOT rules, meaning less strenuous tests, more flexibility, and savings of up to 60% on MOTs. From 1 June 2026, new electric vans in this weight class will only need their first MOT three years after registration, rather than one year. As e-vans are heavier than petrol and diesel vans, they have, until now, faced more stringent testing requirements than petrol and diesel vans of the same size.
News 8 www.aftermarketonline.net JUNE 2026 TMD Friction has completed a major solar installation at its Hartlepool production facility in the UK. The project, executed by supplier Geo-Green Power, features 1,468 solar panels covering 2,933m2 of roof space. The installation is expected to generate an estimated 590,000kWh of electricity annually, which will cover roughly 6% of the site’s total energy demand and reduce carbon emissions by approximately 150 tonnes per year. Integrated monitoring software allows the team to track the real-time performance of individual panels, ensuring proactive maintenance and optimised energy output. Commenting, Andrew Turner, Vice President of PC Europe at TMD Friction, said: “At Hartlepool, we’re not just generating cleaner energy, we’re embedding sustainability into the very fabric of our manufacturing operations”. TMD Friction advances green energy transition Celebrating 10 years of growth The comparison site for MOTs, servicing and repairs, BookMyGarage, is celebrating its tenth anniversary this year. BookMyGarage was founded by husband-and-wife team Douglas and Karen Rotberg, who still head up the business today. In 2018, the pair expanded the offering into the franchised sector with the launch of SecretService, a strategic solution that has helped franchise dealers win significant market share in the 4-year-old+ vehicle segment. In 2022, 5 million drivers had compared prices to book their servicing, MOT and repairs on its platform and today, that figure has risen to 26 million. Karen said: “We are extremely proud of our team, with some having been with us literally from the start. We are very much committed to steering the business through the next decade, and as the aftermarket continues to change, we plan to expand our use of data and technology to help garages compete more effectively in an increasingly digital market. Here’s to the next 10 years.” EVs’ share of the used car market grows, but accounts for just under 12% of the ageing parc While the UK’s used car market was flat overall during the first quarter of the year, down just -0.2% as 2,016,232 vehicles changed hands, transactions of battery electric vehicles (BEVs) grew by 32.0% to 86,943 units, as nearly one in 23 buyers (4.3%) made the switch, up from around one in 30 last year. According to the Society of Motor Manufacturers and Traders (SMMT), which recorded these figures, this growth is the result of sustained investment by manufacturers into new models, enabling a massive choice of new zero emission vehicles in every segment – supported by substantial discounts and government incentives – which are filtering into the used market in ever greater numbers. Hybrid electric vehicle (HEV) sales also rose, by 27.6% to 128,039 units, increasing their market share to 6.4%, while plug-in hybrid (PHEV) transactions fell by -8.9% to 20,021 units, comprising just 1.0% of the market. Combined, electrified vehicles accounted for 11.7% of used cars finding new owners in quarter one of 2026. Petrol remained the best-selling fuel type, despite transactions falling -0.6% to 1,147,969 units, while diesel demand experienced a -6.7% decline to 629,987 units, reflecting reduced supply from the new car market. Even so, conventionally fuelled cars still accounted for 88.2% of total transactions in the first quarter. Other trends which can be seen in the figures released by the SMMT include a small fall in sales of supermini vehicles (-1.0%), although at 648,229 units, they remained the most popular used purchase, accounting for 32.2% of the market. Lower medium was the next biggest segment, with 546,249 units changing hands, an increase of 0.2% to a 27.1% share. Dual-purpose vehicles saw the highest growth, up 5.4% to 357,295 units, while multipurpose vehicles experienced the sharpest decline, of -6.5%, to 69,886 units. The average age of the UK vehicle parc now stands at a new high of 9.7 years – up from eight years in 2019.
News 9 www.aftermarketonline.net JUNE 2026 For peace of mind always use a Garage Equipment Association member. GEA accredited engineers work to an industry code of conduct. Your assurance their skills and knowledge have been independently assessed. IS YOUR EQUIPMENT ENGINEER GEA ACCREDITED? Ask your engineer for his accreditation card ! The Upholders of Industry standards since 1945 The Garage Equipment Association www.gea.co.uk GEA ACCREDITED ENGINEER Name Company Discipline Exp Date ID Number XX123456 XX123456 XX123456 XX123456 XX123456 Formula One Autocentres appoints LKQ to support expansion Independent autocentre chain Formula One Autocentres has selected LKQ Euro Car Parts as a tier one supplier, with digital ordering and UK-wide parts supply supporting the business as it grows its UK footprint across Wales, the South West and North East. The new agreement represents a five-year extension to a decade-long partnership between the two companies, which will now run to 2030. Under the latest deal, Formula One Autocentre technicians will be supported with digital ordering, site-by-site-specific oils, remote diagnostics, and aircon coverage, adding to its existing access to LKQ’s 140,000-strong parts portfolio. The deal reaffirms LKQ Euro Car Parts’ position as tier one supplier to Formula One Autocentres across its 170 sites, following the recent acquisition of 35 ATS Euromaster branches. The deal follows LKQ’s six-year partnership extension as a first-line supplier of batteries, parts and paint to the AA, a four-year role as first-line supplier to IN’n’OUT Autocentres, and its appointment as a ‘tier one’ supplier to both the RAC’s Mobile Mechanics service and Approved Garages network. Commenting on the announcement, Kevan Wooden, CEO at LKQ UK & Ireland, said: “Extending our partnership with Formula One Autocentres for half a decade is a milestone for both businesses and a clear sign of the trust and confidence that’s been built over the past ten years. As Formula One Autocentres embarks on its next phase of growth, we are proud to play a part in that journey - supporting their expansion with the supply and tailored technical solutions they need to make operations even more efficient.” Jon Butcher, Managing Director at Formula One Autocentres, added: “Working with LKQ Euro Car Parts gives us more than just reliable supply – it gives us a partner that understands our business and shares our ambition to grow. “We’re looking forward to another five years alongside LKQ Euro Car Parts – a trusted strategic partner that shares our ambition to grow and deliver value for customers.”
Opinion 10 www.aftermarketonline.net JUNE 2026 The technician role needs and deserves a rebrand Training investment is not optional Matt Wrankmore, Chief Customer Officer at FixMyCar, explains why he believes training is the most important investment independent workshops can make and outlines options for removing the barriers that make implementation challenging. Vehicle technology is advancing rapidly, particularly with electric-vehicle adoption and increasingly software-driven diagnostics. This has led to demands on technicians shifting faster than traditional training models can keep up. There is good news, though, as it seems auto repair technicians are not resting on their laurels. The IMI’s report from late 2025 shows an increase in auto repair qualifications, up 12% from the previous year. Within our own network, 31% of FixMyCar garages surveyed said they had undertaken some form of formal training in the last 12 months, with EV-related training being the most common. The IMI reported similar findings, highlighting an increase in demand for EV and ADAS skills and projecting that this demand may even outpace the supply of these courses. It’s a very positive sign that there is not only an awareness within the industry of how much is changing, but also a proactivity around keeping up with those changes through training. Despite this, there are still big concerns around skills gaps in auto repair. The same IMI report showed that auto repair apprenticeship starts were down 6% from last year and have still not recovered to pre-pandemic levels. Our industry’s ageing workforce is discussed often, so these statistics are particularly concerning when new, young talent is so desperately needed. Struggling to keep up Perhaps one of the reasons a career in auto repair is struggling to catch the attention of the younger generation is that, as an industry, we have been slow to embrace digitalisation and keep up with technological change. Advancing tech has outpaced the skills pipeline, and as a result, only a quarter of our workforce is qualified to work on electric vehicles, according to The IMI. Now industry training is struggling to keep up, not only with new technology but also with the demand from a workforce that is realising investment in training is critical. While the rising demand for training in electronic-first courses is positive, we know that independent garages are under immense pressure to meet current demand with recruitment challenges, which makes it difficult to release technicians for time-consuming training sessions, no matter the long-term benefits. Our industry’s current approach to training is reactive, when it needs to be a continuous, strategic investment if we are to solve our current skills gap issue. The commercial impact While the barriers to training and apprenticeships are significant and impacting auto repair’s ability to evolve faster, there are still plenty of great training courses out there for those who want them. We have reached a point where falling behind in skills and training will have a direct commercial impact on workshops. A lack of up-to-date expertise will lead to increasingly inefficient work and longer repair times. Lacking proficiency in advanced diagnostic tools, which are increasingly common in cars, means that they will be filling your bays for longer, creating bottlenecks that cost you time and money. There are also significant missed revenue opportunities as modern, complex vehicles require this specialised knowledge, without which you may miss out altogether or have to outsource the work, reducing profit margins. Matt Wrankmore is the Chief Customer Officer at FixMyCar.
Opinion 11 www.aftermarketonline.net JUNE 2026 In short, training is no longer a “nice to have”; it has become critical to the future success of workshops. Practical solutions At this risk of sounding too much like my friends in marketing, I believe the technician role needs and deserves a rebrand. Just like the rest of the industry, the role of the technician has evolved. From mechanics and electrical systems to software diagnostics and bodywork repairs, technicians can do it all. That is the image that will attract the younger generation and fill workshops with people hungry for learning. But first, we have to create that culture of learning. Luckily, it’s already started. The increased demand for training being reported is exciting and has great potential. Building a training system into your workshop culture will ensure that all technicians get a fair shot at upskilling, as well as ensuring you never fall behind in skill. While there are many great training programmes out there, long and expensive courses are not always a practical option for smaller businesses. Instead, try adopting modular learning that’s easier to fit into busy schedules. Bosch’s Automotive Training Solutions is a great example of bitesized courses ranging from 30 minutes to two days that will enhance your team. Alternatively, you could introduce a mentor program, pairing new, young technicians with senior staff for handson, contextual learning. Whatever solution you choose, one thing is clear. Training is now the most important investment for workshops, and you cannot afford to miss out. www.whocanfixmycar.com THE FULL RANGE THE RIGHT PARTS. EVERY TIME engine bearings SUPPLYING PREMIUM QUALITY ENGINE COMPONENTS FROM TRUSTED BRANDS +44 203 915 7535 trade@apexautoparts.co.uk www.apexautoparts.co.uk Dedicated support team Trade Accounts 40,000+ Reviews UK'S TRUSTED ENGINE PARTS DISTRIBUTOR SUPPLYING TRADE & RETAIL CUSTOMERS NATIONWIDE
Business 12 www.aftermarketonline.net JUNE 2026 Remanufactured parts: changing the conversation in the workshop As the availability of remanufactured components grows, Aftermarket spoke with Tomasz Galazka, Head of Global Remanufacturing Strategy and Business Development at ZF Aftermarket, to understand the benefits of using remanufactured components and how those benefits can be reinforced with customers. For many independent garages, remanufacturing still sits in a slightly awkward place. It clearly offers something – lower cost, a more sustainable repair, and better availability – but some customers remain hesitant. The idea that it is simply a second-hand part, and therefore somehow a compromise, has not entirely gone away. What garages are fitting, though, is not a reused component in the traditional sense, but one that has been through a controlled, industrial process designed to bring it back to original equipment (OE) standard. ZF Aftermarket’s remanufactured units, for example, are validated and tested in much the same way as new parts, with the same quality benchmarks, audit processes and endof-line testing applied. In fact, in one case, one of ZF’s products underwent 18 months of continuous testing before it was released to market. “We bring the components to the same standard as OE products, like new, and sometimes better,” Tomasz Galazka, Head of Global Remanufacturing Strategy and Business Development at ZF Aftermarket, said. That is a useful line for workshops to hold onto, because it reframes the conversation. This is not about compromise. It is about delivering OElevel performance in a different way. It is also worth being clear that remanufacturing is not suitable for every component, and being upfront about that helps build credibility. Larger mechanical parts and complex mechatronic units tend to offer the most value, where the original manufacturing effort and material content can be recovered. By contrast, low-cost or high-wear items such as brake pads or certain sensors are often cheaper to replace than to remanufacture. That balanced view matters because one of the biggest challenges is not resistance from customers but understanding. Many vehicle owners do
Business 13 www.aftermarketonline.net JUNE 2026 not clearly distinguish between repair, reuse and remanufacture. In practice, that puts the responsibility on the workshop to explain the options properly. Handled well, remanufacturing becomes a straightforward value proposition. The customer is offered a component that performs like new, carries the same warranty, and typically comes at a saving of around 10 to 25%. Alongside that sits the environmental benefit, with less raw material required and a clear contribution to a more circular approach to vehicle repair. A shared effort Of course, none of this works without a functioning supply chain, and this is where remanufacturing becomes a shared effort. Fundamental to that is the core return process. Without a steady flow of used components coming back into the system, there is nothing to remanufacture. As Tomasz puts it, “if we have no cores, there is no reman business.” For garages, this is where a bit of care goes a long way. Components need to be removed cleanly, stored properly and returned in good condition. Damage, contamination or missing parts can all affect whether a unit can be successfully remanufactured, and ultimately that feeds back into availability for the wider market. Looking ahead, the role of remanufacturing is only set to grow. ZF’s own portfolio has expanded from around 5,000 to more than 7,300 part numbers in the space of a year, a clear indication of both demand and investment in this area. For independent garages, the opportunity is relatively simple. Customers are already open to cost savings, and, increasingly, to more sustainable choices. What they need is clarity and confidence. Remanufacturing is no longer something to justify – it is something to offer with confidence. Once that shift happens, the conversation becomes much easier. It is no longer about persuading a customer to accept less, but about helping them choose a different, and often smarter, way to achieve the same result. tinyurl.com/mrxmjvut Tomasz Galazka is Head of Global Remanufacturing Strategy and Business Development at ZF Aftermarket BE PART OF THE MISSION TO SECURE THE FUTURE OF YOUR INDUSTRY We're a charity built by this industry to bring the next generation of talent into it — supporting apprentices, helping employers take them on, and making automotive repair visible to young people who've never considered it as a career. When you become an AutoRaise member, you're part of that mission. And we'll help you shout about it. Your membership includes: Your AutoRaise Member badge and digital assets for your website, email and social media Ready-made social media templates — post, tag us, and we'll amplify you to our network Full access to the Member Toolkit with modules covering recruitment, funding, onboarding, mentoring, HR and more Access to the AutoRaise member community forum Join the businesses investing in the future of the trade. Membership is just £14.99/month. autoraise.co.uk/membership
Business 14 www.aftermarketonline.net JUNE 2026 Informal agreements are becoming a significant business risk HR risk is now a profit risk for independent garages With new legislative shifts regarding “day one” rights, an ongoing need for contracts to be issued and extended tribunal windows putting the automotive aftermarket under increased legal scrutiny, it has never been more important for independent garage owners to have effective HR management systems in place, as Jennifer Webb, Founder of HR Vitals, explains. The landscape for independent garage owners is shifting from a recruitment crisis to a significant legal liability challenge. With major legislative changes taking effect, automotive businesses are being urged to professionalise their HR infrastructure to protect themselves from rising litigation costs. Failure to do so is no longer classed as a legal risk; it is being described as a financial risk. In April 2026, the government began funding a new enforcement body (The Fair Work Agency) that assists employees in pursuing claims regarding pay, annual leave, and fair treatment. Compounding this risk, employment law updates scheduled for October will double the statute of limitations for employment tribunals, allowing former staff up to 6 months to file a claim after their departure. In this high-stakes environment, manual record-keeping and informal agreements are becoming a significant business risk. “The legal burden of proof has shifted entirely onto the employer,” said Jennifer Webb, Founder of HR Vitals. “It is a day one mandate to provide a contract of employment, but in a tribunal, simply issuing it isn’t enough; you must have evidence to prove you are a fair employer. With the tribunal window doubling to six months, having accessible, airtight documentation of every disciplinary action and policy update is now a business necessity. You also want to prove that employees know the company processes, such as who is responsible for checking the vehicle is safe for customer collection” Beyond litigation defence, the industry is facing another drain on capital from lost training investment. On average, garage owners invest £8,000+VAT in training a senior technician. Without robust, legally binding training agreements and contracts in place from the start of employment, that investment can be lost if a technician moves to a competitor. Securing these agreements can help to ensure these costs are recoupable, protecting the business’s bottom line. Ket safeguards To address these systemic risks, HR Vitals has launched The Portal, a strategic management system designed to provide the proof of process now required to survive a claim. Key safeguards offered by the portal include Audit-Ready Compliance, with centralised digital storage for all contracts and disciplinary casework, providing the proof of receipt required to defend against government-funded claims, Capital Recovery thanks to robust training agreement frameworks that transform training from an overhead risk into a protected business asset, and Operational Security, ensuring all employees (from technicians to service advisors) are managed under professional-grade HR standards that mirror large corporate competitors. “We are seeing a professionalisation of the workforce,” Jennifer continued. “Technicians want quality management, and the law now demands it. Through our new portal, independent garages can implement the necessary level of employer protection and professional reputation, regardless of their team size. It is also going to make employers look good to their employees, and make their lives easier” As the legal margin for error narrows, the priority for the modern workshop must be sustainable growth through risk mitigation and documented compliance. www.hrvitals.co.uk
Business 15 www.aftermarketonline.net JUNE 2026 Generic websites under fire as garages demand real returns from digital spend According to the digital lead generation specialist, Garage Services Online, independent garage owners across the UK and Ireland are increasingly moving away from generic web agencies in favour of specialist automotive digital partners. The company says this is due to growing frustration over poor return on investment, unresponsive service, and ineffective online strategies. Recent onboarding data from Garage Services Online (GSO) indicates a shift in sentiment, with many workshops reporting that generalist providers lack the industry expertise needed to deliver meaningful commercial results. “Garage owners are telling us they don’t just want a nice-looking website,” said Jim Lang, Managing Director at Garage Services Online. “They want a partner that understands how their business operates, how customers search, and how to turn that activity into profitable work. That’s where many generic agencies fall short.” The value of sector knowledge A consistent theme emerging from the data is the lack of garage-specific knowledge. Workshops say previous providers failed to grasp the realities of the automotive aftermarket, leading them to seek specialists who, as one put it, “know the automotive industry, as opposed to just knowing websites”. A one-size-fits-all approach has also driven dissatisfaction. Many garages cited a lack of differentiation and limited alignment with their individual business goals as key reasons for changing providers. Customer service has proven to be another major sticking point. Workshops reported difficulty getting hold of their providers and delays in implementing even simple website updates. In one case, a garage owner said their website was taken offline without notice after six years, underlining the risks of relying on non-specialist agencies. However, the most significant concern is financial. Independent garages are no longer prepared to invest in digital services that fail to deliver measurable returns. Several reported paying substantial monthly fees for websites and campaigns that generated little or no new business, while one owner said that even after completing a full training programme, the return on investment remained inadequate. “The expectation has changed,” said Jim. “Garage owners are far more commercially aware. They’re not interested in vanity metrics or generic traffic, they want to drive more profitable work and attract the right type of customer for their workshop.” Beyond websites, Garage Services Online is a full-service digital lead generation partner. Its approach combines high-performing websites with search engine optimisation, pay-per-click advertising, social media, video content, and its award-winning RampUp booking widget, designed to convert online visibility into confirmed bookings without commission. “Having a website is no longer enough,” Jim added. “If it’s not generating enquiries and converting them into bookings, it’s not doing its job. The industry is moving towards specialist, automotive-focused lead generation because that’s what delivers consistent, sustainable growth.” garage-services-online.co.uk
Diagnostic Doctor 16 The Diagnostic Doctor tackles body control modules In our new series, the Diagnostic Doctor, Aftermarket Magazine is focusing on real-world technical problems brought to our readers by their customers. Below, we look at an issue in which a customer with a 2017 Ford Fiesta complained that their driver’s-side front window wasn’t working, and we walk through the diagnostic steps needed to identify the cause. Further detail and background on the topic can be found in a more in-depth article on the Aftermarket website at tinyurl.com/DD0626, where you can also submit your own diagnostic dilemmas to the Diagnostic Doctor, which we will review for potential inclusion in future editions of Aftermarket Magazine. Acustomer with a 2017 Ford Fiesta comes into the workshop complaining that their driver’sside front window isn’t working. At first glance, this could involve a failed motor, a faulty switch, wiring damage or a module failure. Traditional diagnosis might involve removing trim panels and chasing wiring – a time-consuming process with no guarantee of a quick answer. However, on newer vehicles that use body control modules, complex diagnosis starts with understanding inputs, outputs and data flow rather than chasing wires. In these cases, a diagnostic scanning tool is necessary. So, with our Snap-on Triton Gen 3 scan tool connected, step one should be a pre-scan of the vehicle. In this example, no diagnostic trouble codes were present. So next, we accessed the driver’s door module on the scan tool, and step two is to use functional tests. We navigated to: Functional Tests > Actuator tests > Front window down output. From here, the window motor can be commanded ON or OFF directly from the scan tool. To simplify analysis, we used the ‘Custom Data List’ feature, deselected all parameters and selected only ‘Drivers window up’ switch and ‘Drivers front window switch – Drivers door’. Returning to the list view,
Diagnostic Doctor 17 you can see just the live data for the front window. Then, by simply toggling the on/off functions, you’ll see the ON/OFF status change. So, using the functional test to activate the ‘Window motor down’ function, we have verified that half of the circuit is working. This is good news, as now we know that everything between the driver’s door module (DDM) to the motor is working when it is commanded ‘On’ from the scan tool, therefore there is no need to check the motor, chase the wires on the harness, or verify the output of the DDM is functioning, in around a minute we’ve verified that one half of the system is operating as intended and already saved a ton of time. Moving on, step four is to verify the input side by checking the data stream. From here, the switch data confirmed a correct ‘Up’ signal from the switch to the DDM (and the window went up), but when the switch is pressed down, there was no confirmation of a ‘Down’ signal/request at the DDM. Possible issues could be the switch, the wiring or the DDM, but now we know where to look. Checking the data helps to verify the input side. In this case, the DDM is not receiving a down signal from the switch. As the up signal is on the same LIN (Local Interconnect Network) bus wire, this rules out a wiring issue. And so we have narrowed things down to the switch. Step five is to complete the repair by replacing the switch. After replacement, operate the switch again, observe the correct ON/OFF status in the data and confirm the window operation visually This confirms correct system operation without unnecessary component testing. Verifying inputs and outputs using your scan tool will save a ton of time removing panels, chasing wires, etc. Body electrical faults no longer require hours of trim removal and wiring checks. By understanding how modern body control systems operate – and using scan tool data and functional tests effectively – technicians can isolate faults quickly and confidently. On the Aftermarket website, at tinyurl.com/DD0626, you will find more details on body electrical systems, including the coding and relearn procedures to follow when a Module needs to be replaced. You can also share your diagnostic dilemmas for possible inclusion in a future Diagnostic Doctor feature. What is the advantage of using functional tests instead of traditional wiring checks? Functional tests allow technicians to command components directly from the scan tool and observe system response. This helps confirm whether outputs and wiring are working correctly without removing trim or chasing circuits, significantly reducing diagnostic time. Why might a body control module not work after replacement? Many body modules store configuration data specific to the vehicle. After replacement, the new module may require coding or relearn procedures, so it understands its role on the network and the features it is expected to support. Without this step, functionality may be limited or lost entirely. When should data be checked during body electrical diagnosis? Data should be checked early in the diagnostic process. Viewing live data helps confirm whether the module is receiving correct inputs from switches or sensors and whether it is commanding outputs as expected, helping pinpoint faults quickly. Confirming system operation without chasing circuits Functional tests allow technicians to command components directly from the scan tool and observe system response. This helps confirm whether outputs and wiring are working correctly without removing trim or chasing circuits, significantly reducing diagnostic time. How do Guided Component Tests improve diagnostic accuracy? Guided Component Tests provide integrated information on component operation, test locations, meter connections and expected values. Having this information within the diagnostic workflow helps technicians test components correctly, avoid assumptions and reduce the risk of comebacks. FAQ’s
Garage focus 18 www.aftermarketonline.net JUNE 2026 There’s a lot to learn, but there’s a lot of satisfaction too. Taking charge of the future In this month’s Garage Focus, Chris Callander spoke with Matt Eeles of Essex-based Saffron Autos about the business’s journey into becoming a respected EV repair specialist. For many independent garages, electric vehicles still feel like tomorrow’s problem. At Saffron Autos, Matt Eeles decided some time ago that tomorrow was already on the ramp. The family-run business, based in Saffron Walden, has been trading for 38 years. Matt joined at 16 and, now 45, has spent nearly three decades watching vehicle technology change around him. And over the years, the business has invested to stay ahead of the curve. So, for Matt, the move into EVs was not really a dramatic leap. It was the next step. Taking the first step Matt began his journey into EV repairs with the Institute of the Motor Industry’s training, and he reached Level 4. Like many busy garage owners, he admits he started Level 4 once before but did not finish it, partly because the format at the time required a lengthy dissertationstyle element. When he later found a course that wrapped the assessment into four intensive days, he signed up and completed it. That training, he said, is essential, but it is only the starting point. One of the early challenges was that after initial training on hybrid and EV systems, work did not immediately arrive in large numbers. “You do the training, then you might not see anything for over a year,” Matt said. “Then something comes in, and you think, ‘I can’t remember.’” Thankfully, that is now changing. Saffron Autos is seeing more EV and hybrid work, particularly diagnostic jobs. And as well as direct customers, the garage also receives referrals from other workshops that simply do not want to touch hybrid or electric vehicles. Training, tools and backup Matt is clear that garages should not jump in without the right preparation. Training comes first. Then comes the basic safety equipment, insulated tools, signage, barriers and personal protective equipment. However, he is keen to stress that this does not all need to happen in one painful hit. “You build up your toolbox while you’re building up your knowledge,” he said. “There are kits out there, and if you buy them all in one lump, it can look expensive. We’ve built it up over time.” The other key part of the puzzle for Saffron Autos has been technical backup. Matt is a member of HEVRA (the Hybrid and Electrical Vehicle Repair Alliance), which he describes as a must-have for garages getting into hybrid and EV work. Through the network, garages can submit
Garage focus 19 www.aftermarketonline.net JUNE 2026 vehicle details, fault codes, symptoms, and live data, and then receive support, test plans, and guidance. That support has helped Matt take on jobs with more confidence, including work that has already been through the dealer network. One example was a Porsche that had been to a main dealer, had a component replaced, but was still not fixed. Saffron Autos traced the fault to a motor on the gearbox, removed the gearbox, fitted the replacement unit and got the vehicle running again. Confidence is the real barrier There is no pretending the work is identical to what most garages are used to. High-voltage systems require a different mindset, stricter safety discipline and a clear process. And Matt said the fear is understandable: “You know you’ve made it safe, but in the back of your mind you’re still touching these wires and thinking about the voltage”. For him, though, the confidence comes from procedure. The vehicle is made safe, the team is aware of what is happening, the area is controlled, and the correct tools are used. He is currently the only member of the team fully trained to that level, but the next step is to train other technicians so the capability does not rest solely with him. That is an important point for any garage considering the move. EV work does not have to become the whole business overnight. Saffron Autos has grown into it gradually. One of the big opportunities, Matt believes, is that EV customers are starting to look beyond the dealer. As vehicles get older and faults become more common outside the warranty period, owners are searching for independent specialists who can diagnose properly, rather than simply replace expensive assemblies. He gave the example of a Tesla Model S with a blown fuse caused by a faulty positive-temperature-coefficient heater. Tesla’s approach to this issue is to drop the battery to replace the fuse, which is a big job. Matt was able to work in a very tight area through the bulkhead area to access the fuse, test it and then replace it. That, really, is where the independent sector has always been strong: taking the time to diagnose, repair where possible and give customers confidence. The technology may have changed, but the principle has not. Advice for other garages Matt’s advice to other independent garages is simple: do not ignore it, but do not rush in blindly either. Find a training provider that suits the way you learn. Do the training properly. Keep revisiting the material afterwards. When a hybrid or EV comes in for ordinary service work, plug in, look at data, learn the control units and get familiar with what normal looks like before you are faced with a fault. He also pushes back against the idea that there is no money in EV work. “People will say there’s no money in it,” Matt said. “There is money in it. There’s a lot to learn, but there’s a lot of satisfaction too. You’re doing things other garages can’t do or won’t take on.” In fact, Saffron Autos is now busy enough that Matt is considering whether a separate unit focused on hybrid and EV work could be the next move. A technician’s mindset That desire to keep learning also links back to another part of Matt’s story. In 2016, he won a Top Technician award. He admits he probably could have done more to promote the win at the time, but it still brought benefits. It gave customers confidence, helped reinforce his standing within the workshop, and showed the rest of the team that they were learning from someone who had been properly tested. For Matt, that is the wider value of competitions such as Top Technician. Even if you do not win, you learn where you stand and what you need to improve. That same mindset runs through Saffron Autos’ EV journey. The garage did not wait until every hybrid and electric vehicle in the area had nowhere else to go. It trained early, invested steadily, found the right support and built confidence job by job. For any independent still wondering whether EVs are worth the effort, Matt’s message is refreshingly straightforward: the work is coming, the opportunity is real, and with the right training and support, it is far less daunting than it looks.
TOPGARAGE TOPTECHNICIAN TOPAPPRENTICE CelebratingAftermarket Excellence TEST YOURSELF AGAINST THE BEST RECOGNISING OUTSTANDING INDEPENDENT BUSINESSES YOUR CHANCE TO STAND OUT Top Technician is the UK’s leading independent test of automotive skill. Designed to challenge and develop professional technicians, the competition combines online knowledge testing with hands-on fault-finding at Semi Finals and Finals Day. It’s not about speed — it’s about accuracy, process and professionalism. Entrants receive valuable feedback, industry recognition and the chance to benchmark themselves against the very best in the trade. Top Garage celebrates the independent workshops that set the standard for our industry. Open to garages of all sizes — from mobile mechanics to multi-site operations — the competition looks beyond spanners and tools, assessing how great businesses are built and run. Finalists are judged on leadership, customer care, technical capability, training, culture and performance. It’s a chance to showcase what makes your business different — and to gain recognition that customers, staff and suppliers respect. Top Apprentice is all about recognising apprentices who are serious about their future in the automotive trade. Open to Level 2 and Level 3 apprentices from colleges, academies and training centres across the UK, this competition gives you the opportunity to prove what you know — and what you’re capable of becoming. It’s designed to challenge you in a supportive way, testing your technical understanding, problem-solving skills and approach to the job. www.toptechtopgarage.co.uk
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