Maintenance Matters Problem Solver 18 | Plant & Works Engineering www.pwemag.co.uk April/May 2025 ABB has unveiled My Measurement Assistant+, an AI-powered digital solution designed to streamline maintenance and troubleshooting for measurement devices in industrial settings. The web application utilises generative artificial intelligence (GenAI), cloud computing, and Augmented Reality (AR) to consolidate data from multiple IT and operational technology sources. This provides a single access point for information retrieval, device diagnostics, and remote support. My Measurement Assistant+ is integrated with ABB Ability Genix Copilot, a GenAI solution Generative AI solution to simplify industrial device maintenance developed in collaboration with Microsoft. This partnership aims to enhance industrial efficiency, productivity, and sustainability by contextualising vast amounts of data. ABB estimates that My Measurement Assistant+ can resolve the majority of technical support issues within minutes, increasing first-time fix rates by up to 50% through rapid access to information and communication channels. “My Measurement Assistant+ is now at the heart of ABB’s comprehensive digital measurement offering,” said David Lincoln, Global Digital Lead at ABB Measurement & Analytics. “It is a GenAI-powered solution that provides 24/7 support for measurement devices of industrial customers. It empowers frontline workers by offering the right information at the right time and the right place, reliably.” Sonja Meindl, Enterprise Commercial Director at Microsoft Switzerland, highlighted the benefits of the collaboration, stating: “The collaboration between Microsoft and ABB demonstrates the positive impact GenAI can have on industries. Through the Genix Copilot integration with Microsoft, My Measurement Assistant+ provides insights that transform the way maintenance and service is performed, empowering industrial customers to work smarter and more efficiently.” The platform simplifies access to remote support, integrating ABB’s AR-based Visual Remote Support. This feature allows customers to initiate secure video calls with ABB experts, reducing the need for on-site visits and increasing uptime by facilitating swift issue resolution. Through Genix Copilot integration, My Measurement Assistant+ offers a role-based experience, enabling users to manage their installed base efficiently. For instance, maintenance managers can access relevant documentation, error codes, and spare part details, receiving clear and concise responses tailored to their needs. With an intuitive user interface accessible from any device, the solution empowers technicians and engineers to retrieve troubleshooting guides and video tutorials while in the field. This enables them to address complex issues with greater confidence and efficiency. Further integration with ABB’s digital solutions, including Dynamic QR codes, Condition Monitoring, and Genix Datalyzer, ensures seamless access to actionable insights. Dynamic QR Code capabilities allow maintenance engineers to scan a device and instantly receive a detailed health report and analysis, along with relevant resources. The platform also enables detailed root cause analysis based on live device data. For further information please visit: https://global.abb/
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