Maintenance Matters Problem Solver 20 | Plant & Works Engineering www.pwemag.co.uk October/November 2023 CASE STUDY Based in Northampton in the UK, and with global headquarters in Cologne, Germany, igus is the largest producer of injection moulded polymer bearings and reinforced plastic cable carriers in the world. The comprehensive range of maintenance-free, wear resistant products have been tested and proven to last through real life and simulated applications and environments, tested within the company’s own 1750 m2 test laboratory. By constantly developing and producing new technical products using motion plastics, TCards says igus continues to deliver “cost down, tech up” to every customer. Key to this development has been a continued drive to focus on customer service. Internal processes where staff can track and trace orders quickly are essential to continuous improvement. Justin Leonard, igus director, added why this is so important: “Having a clear picture of what and where things are is essential to help staff with their day-to-day tasks.. To maintain our continuous improvement process, we need flexibility. For that you need two things. Firstly, the right people and second, the right tools. We are lucky to have a dynamic team who are always seeking to implement improvements. And coupled with T Cards Online, we have an adaptable tool that continues to evolve to meet our needs.” T Cards Online provided igus with the right tool to meet their needs. By using this adaptable, simple, and clear system, information is available “At A Glance” to all the stakeholders in the process. Lyle Oxton had already worked at igus for 3 years when he was tasked with implementing a workflow system. He was immediately impressed with T Cards Online. He explained: “I was able to manage most of the implementation myself because T Cards Online is easy to use. We also needed some customisation. The support team at T Cards have been thorough and understanding of our requirements. In every instance the custom components they installed have been made with very little fuss or complication to us. This has really helped me in pushing the system into different areas of the business.” The partnership between igus and T Cards Online highlights how the right workflow system can bring about significant efficiency and productivity savings for an organisation. igus’s commitment to continuous improvement, coupled with T Cards Online’s adaptability and user-friendliness, highlights how the implementation of a simple yet powerful workflow system has helped with company’s continued drive to focus on customer service. For further information please visit: www.tcardsonline.co.uk Simple workflow system brings efficiency and productivity savings for igus Lyle Oxton had worked at igus for 3 years when he was tasked with implementing a workflow system. PWE reports. Lyle Oxton, igus
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