Hydraulics & Pneumatics June 2022

Atlas Copco has appointed Lyndsay Quinn as business line manager for operations within its Compressor Technique Service (CTS) division in the UK. Quinn is a key member of the Management Team of Atlas Copco Compressors UK and will be a driving force for the company’s operational performance, as well as upholding the reputation of a leading service operations team in a demanding competitive environment. As business line manager, Quinn has total responsibility to lead and run an efficient, customer focused service organisation, including field service operations, process, planning, technical support and business intelligence teams, with a focus on profitable growth. Quinn’s role is to assure positive business development by meeting yearly goals on recognised revenue, operating profit and operational efficiency, as well as cooperation with the service sales and marketing function and equipment business lines to support the growth of revenues from service plans and advanced services. She will also ensure the highest standards of customer care are provided throughout the CTS operation, including giving attention to customer feedback through a Net Promoter Score system. With a BA Management degree from Glasgow Caledonian University, accomplished while working and raising a young family simultaneously, Quinn has been a role model to many colleagues within Atlas Copco, progressing through several jobs in the Compressor Technique Service division for the past 18 years, from service administrator, planning team leader, national team leader and process manager. During her career, she has been a key contributor to the design and content of a global operations dashboard, which is now the company’s standard tool for monitoring and reporting service operational performance. In 2018 Quinn relocated to the USA on a global assignment to deliver training to end- users in accordance with a defined training plan for the CTS business stream. This assignment involved engagement and interaction with all Atlas Copco Compressor Technique customer centres within the USA, Canada, and Mexico. Additionally, Quinn was chosen to follow Atlas Copco’s ‘CTS Masterclass’ - a development course for potential leaders - which covers all aspects of management and leadership in partnership with the Vlerick Business School in Belgium. Alexander Pavlov, general manager of Atlas Copco Compressors UK & Ireland says: “Lyndsay’s track record with the company clearly demonstrates her leadership qualities, her versatility and her capability to deliver business results, as proven by the UK customer centre repeatedly being recognised for its outstanding operational excellence.” Prior to working at Atlas Copco, Quinn worked in the Civil Service and served in the Royal Air Force. In her leisure time at home in Motherwell, Scotland, she has developed a keen interest in health and wellbeing, mindfulness and yoga that helps her to sharpen focus on the major tasks in hand. She is married with three adult children. Sales professional, Andy Traynor, has joined pneumatics expert PCL as its new key accounts manager, bringing extensive experience in the industrial tools retail market to the role. After an initial period familiarising himself with the Sheffield-based company’s systems, processes and products, Traynor is meeting valued customers across the UK. He will be introduced to PCL’s key accounts by colleague Robert Gardner, who is working closely with Traynor to ensure a smooth handover before he retires from the company. In terms of developing new business, Traynor is confident that PCL’s global reputation for high quality, UK-manufactured products and first-class service will ensure stability for the company and therefore its partners post- pandemic. Traynor comments: “PCL is a trusted brand name for workshops, tyre shops and high-pressure applications where time and money is critical. There are cheaper products out there, but they don’t have the same pedigree backed up by full aftersales support and a warranty. I know that when I visit a customer six months after they’ve made a purchase from PCL they’re going to buy more, when other companies are dealing with returns and other issues.” PCL’s sales & marketing director, Lee Wright, says: “Andy’s approach of nurturing long-term relationships as opposed to transactional sales aligns with PCL’s commitment to partnerships that help the company and its customers to flourish together. It will be exciting to see what opportunities his retail expertise will bring as we all look forward to the future following the pandemic.” 46 HYDRAULICS & PNEUMATICS June 2022 www.hpmag.co.uk New lead for Atlas Copco UK’s CTS division NEW FACES Key accounts manager appointment at PCL Lyndsay Quinn. Andy Traynor.