Spotlight 11 ǁǁǁ͘ ĂŌĞƌŵĂƌŬĞƚŽŶůŝŶĞ͘ ŶĞƚ EŽǀĞŵďĞƌ ϮϬϮϲ LS: A lot, and in a very traceable way. In 2025 we ran a structured series of interviews with workshops in Germany, where the new erWin launched first. And we deliberately included workshops that do not use erWin, because the reasons people stay away are as useful as the complaints of the people who are already in. Three questions came back again and again. Where do I start? Separate brand portals kept interrupting the job. Who in my business can access what? Across several people, that was almost impossible to keep transparent. And how quickly can I get to the answer? Every extra step costs workshop time. Those three questions became the development brief, and you can trace each of them in the portal today. The other half of the feedback mattered just as much and that was what not to touch. Workshops told us the information itself and the brands’ professional systems should stay exactly as they are, and so should the licence model and the prices. We left all of it alone. What is new is not the information. It is the route to it. CC: Bringing eight Volkswagen Group brands into one portal is a significant change. What benefits does that offer a multi-brand independent garage compared with the previous approach? LS: For a multi-brand garage, the gain is mostly administrative, and that is not a small thing. Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, Škoda, SEAT, Cupra, Audi and Bentley are behind one login, along with diagnostic information for Lamborghini. Previously that meant a set of separate brand logins, each with its own account, its own licences and its own renewal date. Now it is one company account with one consolidated view of what is active. For workshop groups and multi-site operators the effect is bigger still. One company account now covers every site and every brand, with users and licences managed centrally. CC: The new system retains licences ranging from one hour to one year. Why was it important to maintain that flexibility, particularly for workshops that may only occasionally work on a particular Volkswagen Group brand? LS: Because workshops do not have uniform workloads, and their access should not be uniform either. Licences are brand- and topic-specific, and they run from one hour to one year. In practice, that means an annual SEAT licence can sit alongside an hourly Škoda licence for the car that comes through the door once a month. Repair and maintenance information and ODIS diagnostics are licensed separately too, so you can take a diagnostic licence for a brand without buying the repair and maintenance licence alongside it, or the other way round. A workshop buys the access the job in front of it needs, rather than committing to a year for a brand it sees occasionally. Removing that flexibility would have pushed occasional work towards
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