Business 12 www.aftermarketonline.net MAY 2026 BookMyGarage launches safety recall solution BookMyGarage, the online comparison site for MOTs, servicing and repairs, explained to Aftermarket magazine how it is using its technology to help the Baylis Group support its customers in the efficient and dedicated management of recalls. Baylis Group wanted to minimise the impact on its customers and employees and ease the impact on call centres when a recall is announced. The company also wanted to give customers the option of a one-stop-shop, adding items like MOT or servicing at preferential rates. So, it turned to BookMyGarage for a solution. Dedicated online booking system A customised version of BookMyGarage’s technology enables affected customers to self-serve and book recall appointments 24/7, with slots reserved exclusively for recalled vehicles, whilst also allowing them to book an annual service, MOT, or repair at the same time for added convenience. Giving users interactive customer support, an AI-powered avatar interactively answers safety-related questions instantly, reducing call volumes and freeing up dealership staff. This integrated approach is designed to deliver a seamless, efficient experience for both customers and dealerships by combining BookMyGarage’s platform with the latest AI capabilities. Baylis Group operates across Gloucestershire, Herefordshire, Worcestershire and South Wales. The new system has been designed to ensure motorists can quickly secure appointments and receive reassurance, reducing any anxiety. Futureproofing recalls The solution has been designed for scalability, allowing BookMyGarage to support other dealer groups facing similar challenges. Beyond operational efficiency, the engaging digital experience helps strengthen long-term customer relationships. Jessica Ruddick, Chief Marketing Officer at BookMyGarage, commented: “We’re delighted to partner with Baylis Group on this critical initiative. Our technology is already widely used across the industry and adapting it for recall management has been a natural step. Safety recalls can be a stressful time for many drivers, and we’re proud to help ease that pressure while supporting dealerships with a cost-effective, customer-focused solution.” Baylis Group Director Julian Bawdon added: “In anticipation of motorists in our areas receiving recall letters, we wanted to ensure we are best placed to deliver the most expedient service possible. By working with BookMyGarage to set up a dedicated website with online bookings direct into our workshops’ diaries, we can put motorists’ minds at rest and free up our employees’ time to ensure the day-to-day running of our aftersales departments continues to run smoothly. We have received over 1,000 bookings since launching just over a month ago, so the online booking solution has helped hugely in managing this process. It was a natural choice to team up with BookMyGarage since the company delivers a perfect combination of digital and aftermarket expertise.” BookMyGarage is ready to roll out this recall booking solution to other dealer partners nationwide. bookmygarage.com We can put motorists’ minds at rest and free up our employees’ time
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