Software solutions 38 www.aftermarketonline.net MARCH 2026 Digital self-service aftersales tech firm Tjekvik has launched a system that makes it easier for dealers to manage the allocation of courtesy cars and process all associated bookings, insurances, user agreements and customers’ collection of keys. The new Mobility Connected feature can be fully integrated into the online check-in process, delivering a seamless experience for customers. By automatically synchronising appointment data, vehicle availability and contract status, Tjekvik Mobility Connected helps dealers reduce front-desk workload, minimise manual errors and shorten queues during busy periods. When checking in their vehicle online, customers can indicate whether they require a courtesy car, choose their preferred collection time — including out-of-hours if the dealership has a Tjekvik Outdoor kiosk — and select their insurance cover. The system then issues a reservation confirmation and an electronic agreement for signing. When they arrive at the dealer, the customer simply checks in their own vehicle using the Tjekvik self-service kiosk; a secure locker will open to reveal the key to their courtesy vehicle, which they then replace with their own key. Dennis Green, CPOO at Tjekvik, said: “By connecting service check-in and courtesy car workflows, we remove friction from one of the more adminheavy areas of aftersales.” Digitalisation now essential for workshops Why the right garage management system matters more than ever As vehicle technology continues to evolve, customer expectations are higher than ever — and garages are under increasing pressure to do more with fewer resources, says Leo Freebairn, UK sales director at TechMan. Against this backdrop, one thing has become clear: digitalisation is no longer optional for garage businesses — it’s essential. A modern garage management system plays a critical role in helping workshops keep up with these demands. From managing bookings and job cards to parts ordering, invoicing and customer communication, the right system brings structure, visibility and control to every part of the operation. For many garages, it’s the difference between reacting to problems and proactively running a profitable, efficient business. At TechMan, customer case studies consistently highlight how digital tools remove friction from dayto-day operations. Garage owners frequently cite improved workflow, clearer communication between front-of-house and technicians, and greater insight into performance as key benefits. James and Jenny Price, owners at James Price Garage, have been using the TechMan system for over five years. They said they came from using a paper diary system, which had its limitations as their business grew. “We also previously used other software that only handled invoicing. Switching to TechMan gave us a complete system — diary, invoicing, digital job cards and more. It’s transformed our workflow. We can plan the day more efficiently, take photos and videos of cars to show customers repairs and send estimates by email or text. “Our service levels have improved dramatically, repeat bookings have increased and communication with customers has never been better.” Not only does digitalisation help streamline operations and boost efficiency, but it also plays a vital role in customer retention. Automated MOT and service reminders, digital job authorisation and transparent reporting help garages communicate more clearly and professionally with motorists. A garage management system is not just a piece of software — it’s the foundation for running a modern workshop in a digital-first world. 6\QFKURQLVDWLRQ RᎭHUV VHDPOHVV VHUYLFH
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