On the road 45 www.aftermarketonline.net OCTOBER 2025 Enthusiastic technicians starting careers to vastly experienced master technicians of relevant OEM technical Service Bulletins and a road test, where appropriate. Shaikly Motor Company reported a 50% success rate in obtaining authorisation for the assessment, which costs £120. Using ALLDATA Repair’s wiring diagrams, the team traced the circuit and quickly identified a suitable test area and plan. This process ruled out a pump failure without the need to dismantle components to access the fuel pump. Instead, the technicians were able to pinpoint the fault to the fuel pump control unit — a far quicker and easier repair. The front-of-house team explained the plan. The customer authorised the process, and the technicians completed an accurate and efficient repair. The Land Rover was diagnosed and fixed within days, compared to six months of confusion abroad. This result was achieved because of the communication and trust established and because Shaikly could rely on ALLDATA Repair’s OEM repair data and labour times. Shaikly Motor Company is an award-winning and wellknown, independent familyrun workshop, which has been serving customers since 1977. Today, Michael, son of the founder, owns and operates the thriving business and is responsible for 14 skilled technicians — from inquisitive and enthusiastic technicians beginning their careers to vastly experienced master technicians. They all use ALLDATA Repair and its OEM repair data in their daily tasks. The data provides instant access to instructions from 44 vehicle manufacturers, comprising more than 100 million articles, over nine million technical drawings and wiring diagrams with electrical connector views. That is procedures for more than 165,000 year, make, model and powertrain combinations — effectively 97% of vehicles on the road today. The way Michael and his team use ALLDATA Repair has changed during the last 15 years. What began as a single computer is now a fully integrated process across the entire workshop. Every technician has their own laptop and ALLDATA Repair is used before a vehicle is even touched. This preparation begins with the front-of-house staff. When a customer books a job in, service advisors itemise the reported fault and use ALLDATA Repair to set realistic expectations. Shaikly said having these tools at the firm’s disposal means fewer incidents of misdiagnosis, faster turnaround and accurate labour times. Quotes are based on OEM times and processes which help to establish trust. Michael said: “If a particular window regulator needs attention, which we’ve never seen before, I encourage our technicians to look up and follow the process. “Our front-of-house team will itemise the concern that the customer has and outlines the cost of that investigation, using information sourced directly from ALLDATA Repair. This means customers know exactly what we are testing, how we are testing it, and what it’s likely to cost — which builds confidence and trust before we even pick up a tool.” Visit https://www. alldata.com/eu/en for more information or to ask for a free trial. Michael Shaikly gives a presentation to visitors during a recent ‘open house’ event in Colchester
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