On the road 44 www.aftermarketonline.net OCTOBER 2025 Process ruled out a pump failure without needing to dismantle components How tech detectives solved case of the ‘non-starter’ Land Rover How high-tech software tools in the hands of workshop technicians can resolve even the most perplexing of problems faced by garages The Shaikly Motor Company in Colchester recently took delivery of a Land Rover that had been repatriated from France. Based on the information provided by the customer, the vehicle was a ‘non-starter’ and had been assessed by both an independent workshop and franchised dealer — but no solution had been found. The initial suspicion was that the vehicle had suffered a fuel pump failure, but without investigating and authorisation of the customer to conduct a stage one diagnostic assessment, it would be incredibly difficult to offer an accurate diagnosis. Garage boss Michael Shaikly said: “Because the injectors were difficult to access, accurately diagnosing a threephase fuel pump system was nigh-on impossible. “We needed a solution that would save time and give an accurate diagnosis. Possessing evidence would earn the customer’s trust and, in likelihood, ensure we were permitted to carry out the repair.” The garage did deploy its structured stage one diagnostic assessment, which included a full diagnostic scan of the vehicle, analysis of fault codes and live data, a review The Shaikly Motor Company team
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