Garage visit 42 www.aftermarketonline.net OCTOBER 2025 Work-life balance diagnosis is smart choice for success How Preston garage owner David Massey discovered that using the right systems not only make sound business sense — they can protect your mental health too David Massey, owner of Prestonbased ADS Automotive and Eldon Street Garage, has shared the lessons he learned and how a smarter approach became a critical turning point, resulting in a 50% growth in gross profit. His journey in the independent garage sector is well known. From working with his father, the legendary Frank Massey, to taking the reins of ADS Automotive, David has built a reputation as one of the most respected diagnostic minds in the industry, with over 40 years’ experience. Behind the success story is a deeper tale of personal struggle and a bold decision to change course, one that he says has given him his life back. “When I took over ADS, we were doing everything for everyone,” David said. “In 2012, I decided enough was enough and to become an Audi specialist. “I wanted to knock the main dealers off their perch and offer the best service money could buy.” The pivot paid off fast. David said the garage saw incredible growth. Turnover jumped 300%, but with it came pressure, long hours, and a lot of stress. “We survived two recessions and the pandemic, but it all came at a cost.” David said his mental health and family life suffered. “I was drinking too much, barely present at home, always working. Eventually, I hit a wall. The only people who remember you working late are your kids. That was the turning point.” Determined to build a more balanced life, David acquired Eldon Street Garage to support his family. While expanding may have seemed counter-productive to some, he had a new approach in mind — which was to drive sustainable growth, a team-first culture and deploy smarter systems. Digital engagement was key and for that he turned to Jim Lang at Garage Services Online. “I’ve known Jim a long Attract the right customer or you’ll be buying a lot of trouble David Massey and family
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