The voice of the independent garage sector October 2025 www.aftermarketonline.net 12 Business Compliance in workshops 16 42 Top Awards Garage visit Simply the best! Work-life balance success Future Mobility? febi’s Already There. Support Your Customers With Our Hybrid and Fully Electric Range. Discover febi’s complete Hybrid and Fully Electric range at SDUWVƞQGHU ELOVWHLQJURXS FRP ZZZ IHEL FRP SOLUTIONS DRIVEN BY YOU FADV208 -EV Hybrid - Front Cover.indd 1 04/09/2025 10:38:12
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Editor’s comment 3 www.aftermarketonline.net SEPTEMBER 2025 Editor John Shepherd john@aftermarket.co.uk +44 (0) 1732 370 345 Head of Sales Angela Lyus angela@aftermarket.co.uk +44 (0) 7823 736 629 Managing Director Ryan Fuller ryan.fuller@dfamedia.co.uk Marketing Manager Hope Jepson hope.jepson@dfamedia.co.uk Production Design Anthony Wiffen production@aftermarket.co.uk +44 (0) 7851 612799 Finance Department accounts@dfamedia.co.uk +44 (0) 1732 370 340 Contributors Martin Brown | Bill Fennell Neil Fryer | Emma Lindley Published by DFA Media Group 192 High Street Tonbridge Kent TN9 1BE +44 (0)1732 370340 ISSN 2516-9149 Aftermarket is published 10 times a year and is sent free of charge to applicants meeting the publisher’s criteria. All others may subscribe at £60 per anum, £120 Europe and £150 rest of the world. While every care is taken to provide accurate information, the publisher cannot accept responsibility for any errors or ommisions, no matter how caused. All rights reserved. No part of the publication may be reproduced or transmitted in any form or by any means without prior consent of the publisher. The views of contributors do not necessarily represent the views of the publisher. Copyright: DFA Aftermarket Media Ltd 2025. Average net circulation July 2023 to June 2024 21,945 New industry era on horizon as SERMI looms There’s finally light at the end of the tunnel on the Security-related Repair and Maintenance Information (SERMI) scheme, with the UK launch set for later this year, as we report in this issue’s news pages. The Independent Garage Association says it has secured the UK launch of SERMI in a landmark step toward accreditation. As this magazine reported more than a year ago, SERMI was launched in October 2023 — with Sweden being the first country to implement the scheme — and it will change the way garages access security related repair and maintenance information. The IGA now says it has set up the scheme on a not-for-profit basis, which promises to level the playing field for independent operators across the nation. Some of the technicians and garages that will soon be getting to grips with SERMI will have a more immediate challenge to test their knowhow and expertise in this month’s semi-finals of the industry-leading Top Awards. The top 10 scorers from a series of online assessments will be at the semi-finals hosted by the Delphi Academy in Warwick on October 4. There, they will face a series of timed, live diagnostic challenges set by expert judges. Some of those judges join competition sponsors in explaining their reasons for supporting the Top Awards in our special four-page semifinals preview, starting on page 16. The preview also marks the official build-up to what will be a fantastic finals event on November 15, which will put the spotlight on the crème de la crème of the automotive industry. Later that day, our worthy Top Awards winners will be revealed at a glittering celebration and gala dinner at the Double Tree by Hilton Coventry. There is still time to join your industry peers for the awards presentation and gala dinner. For details, see our preview on page 16. Away from the hands-on expertise of the workshop technicians, this issue continues to stress the importance of the aftermarket’s amazing and talented front-of-house teams. Emma Lindley, of Lindley’s Autocentres, talks about the importance of these teams to garages in a podcast for The Blend — a summary of which we highlight in this edition’s business pages. Plus, we have our regular roundup of news from across the industry and our comprehensive products and services features, which this month covers a wide range of sectors including diagnostics, ADAS systems, motor factors, and we showcase items to help workshops help motorists get ready for winter. Enjoy the issue! John Shepherd Editor
4 www.aftermarketonline.net OCTOBER 2025 Contents 12 14 Business Compliance is a workshop must 12 Leading from the front 13 16Mindset of winners Looking ahead to Top Awards semi-finals 16-19 6 Cover story – febi Future mobility..? febi is already there! News 8-11 Insight Consumer vulnerability 14 Driving change in the aftermarket 15
5 www.aftermarketonline.net OCTOBER 2025 Subscribe to 42Plus Garage visit 42-43 On the road 44-45 Training 46-47 On the move 48-49 TeaBreak 50 Products 20-21 Diagnostics 22-24 Motor factors 28-30 Rotating electrics 32-33 Are you ADAS ready? 34-35 Winter ready 36-40 Workshop wellbeing 41 20In focus
Cover story 6 www.aftermarketonline.net OCTOBER 2025 Future mobility..? febi is already there! As mobility evolves, febi keeps workshops and wholesalers ready for every vehicle on the road – with over 9,300 parts, our expanding range already supports more than 700 hybrid and fully electric models. Electric doesn’t mean unfamiliar. Whether it‘s a hybrid or a fully electric vehicle, febi delivers the same dependable quality you can count on — with parts that fit, perform and last. With many electric components still matching those of conventional internal combustion engine vehicles, febi supplies both the trusted repair components you rely on, and with our extensive up-todate product data, the new technologies your customers need too. Our focus? The parts that matter most - the ones that keep vehicles safe, reliable and moving. Our extensive range of smart repair solutions for Hybrid and Fully Electric Vehicles includes parts for braking, steering, and NVH to electrics, thermal management, and more — febi delivers trusted components designed to meet the demands of modern hybrid and electric mobility. This also includes specialist repair kits like our Auxiliary Belt Kit for starter-generator adjustment, and dedicated hybrid and fully electric compatible fluids, including DOT 5.1 EHV brake fluid. Staying ahead is part of febi’s DNA Through proactive research and a Fast to Market approach, we ensure that repair parts are available when they’re needed – especially for hybrid and electric vehicles, where we continuously expand our range based on new models and OE references, our market-leading ‘New to Range’ development means constant additions to the portfolio. We believe that you should have access to the latest replacement parts for your Cover story
Cover story 7 www.aftermarketonline.net OCTOBER 2025 300+ articles in range for Tesla febi no. 184476 drive shaft joint kit febi no. 196121 jack pad it kit febi no. 182619 control unit for steering column 100+ articles in range for the VW ID series febi no. 184598 mounting/decoupling element for A/C compressor febi no. 198189 wheel bearing kit with wheel hub febi no. 183431 additional water pump for traction battery cooling 62+ articles in range for the Kia Niro Hybrid febi no. 176465 solenoid valve for camshaft adjustment febi no. 177066 strut mounting kit febi no. 116418 brake pad set 142+ articles in range for the Hyundai Tucson febi no. 187758 Auxiliary Belt Kit for starter generator adjustment febi no. 183467 Water Pump febi no. 184073 Oil Filter vehicle as soon as it hits the road! febi does not just observe trends, it sets them! Pioneers in the IAM, we put huge efforts in to gaining access to manufacturer data and providing it to you, our partners. Why choose febi for a future-ready product portfolio? Stay ahead of others: As the industry evolves so do we, ensuring you stay ahead of the curve. Our commitment to being ‘Fast to Market’ ensures that you are able to offer and carry out repairs on the newest vehicles with cutting-edge parts, as we will always have the replacement parts you need for the newest models and alternative-fuel vehicles. With more than 50,000 parts already available — and new ones being added to the range by the day — choose febi to stay one step ahead of your competitors. Fully electric vehicle product highlights Parts for over 700 fully electric models, including the Tesla Model Y, VW ID.3, BMW i3, Fiat 500e, and light commercial vehicles such as the PSA ë-Jumper and PSA e-Boxer. Hybrid vehicle product highlights febi’s hybrid range supports top models like the Ford Kuga, Kia Niro, Hyundai Tucson, and Toyota Prius and Yaris — with a focus on the repair and maintenance parts that matter most. The febi manufacturer guarantee, our quality promise – your added value Tomorrow’s vehicles are already on the road — and febi is ready. From hybrids to the latest EVs, febi continues to deliver trusted, OE-matching quality components with a 3-year manufacturer guarantee for every stage of automotive evolution. All details regarding febi’s 3-year manufacturer guarantee can be found here: www.febi.com/3
News 8 www.aftermarketonline.net OCTOBER 2025 Ben has Christmas all wrapped up DV LW NLFNV RᎭ IXQG UDLVLQJ DFWLYLWLHV Auto industry charity Ben has launched its countdown to Christmas — with a call to help raise vital funds to support those struggling or in crisis as the festive period looms. Ben is inviting its automotive family to get ready and spread festive cheer by signing up to Christmas Jumper Day on Friday, December 12, and sending Ben Christmas cards. However, the charity said any day in December can be Christmas Jumper Day as it cranks up festivities. To take part, simply sign up and wear your “most dazzling (or delightfully dreadful)” Christmas jumper, round up colleagues and collect a £3 donation per person, which is equivalent to the cost of a coffee. It’s the perfect opportunity to get together, have some festive fun and spark change for industry colleagues facing hardship, the charity said. And remember to pick up some fund-raising Christmas cards. Ben has been selling its motor-themed cards for more than 35 years, some of which are designed by renowned motoring artist, Richard Wheatland. There is a new automotive design for 2025 to appeal to avid Wheatland collectors and new buyers alike. In addition, Ben’s shop is selling e-cards and Christmas essentials like wrapping paper and tags. Matt Wigginton, Ben’s director of growth & development, said: “Why not turn your office into a festive spectacle for the day; run a competition for the tackiest jumper or ‘most creative knit selfie’; or raffle a Ben bear to raise vital funds. Christmas Jumper Day is such an easy one to get involved in and it helps everyone to get into the festive spirit. “By sending Ben Christmas cards, you’re raising awareness about Ben, as well as raising funds. Fundraising has never been more important for us — it’s still really tough out there and thousands of people in our automotive family urgently need us. Together, we can make a life-changing, often life-saving, difference to the lives of our automotive family so please get involved today.” Ben also wants to ensure automotive people know they can turn to Ben if they need support. Meanwhile, the charity is always on hand to help the automotive industry family this winter, so if you work, or have worked, in the sector, get in touch if you’re at breaking point using webchat at www.ben.org.uk or via the free and confidential helpline: 08081 311 333. Visit https://ben.org. uk/ for details of how to get involved in Christmas Jumper Day and other activities.
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News 10 www.aftermarketonline.net OCTOBER 2025 Fresh industry calls for a long-overdue increase in the MOT test fee have been made as part of a new campaign. The IAAF said it was time to reset the aftermarket’s contract with consumers as part of a push to modernise the MOT and boost support for safety, air quality, rising standards and the right to repair for the independent automotive aftermarket. The current maximum fee a garage can charge for a car MOT test is £54.85. The IAAF said it supports proposals to modernise the MOT, including the testing of exhaust particulate levels from both petrol and diesel vehicles, as well as functional checks on ADAS systems. Mark Field, IAAF chief executive, said: “The MOT test fee has remained frozen since 2010, despite the exponential growth of in-vehicle technology and related safety systems. In line with inflation alone, the test fee should now sit at around £90. “If we are serious about ensuring vehicles stay roadworthy and emissions stay within safe limits, the fee must be increased. This will allow testing stations to continue delivering high standards and invest in the equipment and training needed to test today’s increasingly complex vehicle systems.” ,*$ FRQᎮUPV 6(50, ૻVHW WR JR OLYH LQ 8.ૼ The Independent Garage Association has secured the UK launch of SERMI in a landmark step toward accreditation — paving the way for industry-wide transformation. The IGA has hailed the move as a watershed moment for the UK’s independent automotive sector, which comes after days of extensive audits with the regulatory body UKAS. Now the recommendation for approval has been received for the launch of the SERMI (Security-related Repair and Maintenance Information) scheme in the UK. The scheme introduces a unified, centralised audit and certification process, enabling vetted independent professionals to securely access essential information such as key coding, ECU programming, and software downloads, without navigating multiple manufacturer systems. The IGA has set this up on a not-for-profit basis to ensure that the benefits of the scheme go directly to independent garages.” This monumental achievement enables independent garages to access critical securityrelated vehicle data, a domain previously limited to franchised dealerships only, the IGA said. After over a decade of tireless advocacy and unwavering commitment, the IGA said it had delivered on its promise to level the playing field for independent operators across the nation. SERMI represents a revolutionary leap forward. Developed in close collaboration with the UK government and vehicle manufacturers, the European scheme has been adapted for the UK market by developing an annex system. Stuart James, IGA chief executive, said, “We are delighted that after many years the scheme has finally come to fruition. Subject to final documents being issued, we anticipate it going live this year. “SERMI not only simplifies access to vital securityrelated data but also underscores the integrity and professionalism of certified garages. Participation in this scheme is crucial for the future success and competitiveness of independent garages.” “This initiative represents a landmark victory for the independent garage sector.” 1HZ ELG WR UDLVH 027 IHH LQ ૻUHVHWૼ IRU JDUDJHV
News 11 www.aftermarketonline.net OCTOBER 2025 www.apexautoparts.co.uk + 44 0203 915 7535 parts@apexautoparts.co.uk trade@apexautoparts.co.uk FOR ALL LEADING BRANDS Quality Parts www.apexautoparts.co.uk + 44 0203 915 7535 VÈôØ öÈçØ çܯÂÜÜ ô¯ã ÕØÁ¯çÁ ©¯Â ÕØãÜ ¨ØÈÁ ãÈÕ ØÂÜʏ ¼¼ ã ãÁ ãÈöʏ For competitive prices, prompt delivery, and unparalleled service partner with Apex Auto Parts +L4 DQG &DUVD ODXQFK ᎮIWK GXDO EUDQGHG FHQWUH DV SDUW RI H[SDQVLRQ SODQV HiQ Tyres & Autocare and Carsa have opened a dualbranded autocare centre in Towcester, with drivers in Northamptonshire set to benefit from a strengthened partnership between two of the UK’s fast-growing automotive retail brands. The expansion builds on the first four HiQ and Carsa sites that opened last year, uniting HiQ’s expertise in vehicle maintenance with Carsa’s used car sales model. The firms said the result is a one-stop sales and autocare destination that offers local drivers greater access to professional automotive services in a fully integrated retail setting. HiQ Tyres & Autocare Towcester offers a full range of vehicle sales and autocare services, including tyre fitting, diagnostics, servicing, MOTs and electrical repairs. With four service team members employed on site, the new centre has made a strong start since opening last month. The centre is also equipped with KTS diagnostics tools. This fifth opening is another milestone in the growing HiQ and Carsa partnership, which has already seen centres launched in Staffordshire, West Midlands, Lancashire, and Leicestershire. More joint centres are planned as the partnership continues to scale across the UK.
Business 12 www.aftermarketonline.net OCTOBER 2025 Compliance not optional — it’s a workshop must! Repairify Innovations director Martin Brown highlights areas that workshops need to be aware of, especially with ADAS calibrations and diagnostics The automotive sector is constantly evolving and compliance is no longer just a tick box exercise; it’s the foundation of safe, legal, and highquality repairs. This is especially true when working on calibrations and diagnostics for ADAS systems. The first is qualifications and certifications. As vehicle technology grows more sophisticated, the adherence to recognised standards and certifications is essential. This is not only for safety reasons, but also for customer trust and business competitiveness. These qualifications demonstrate that technicians have the expertise and knowledge to complete work to the highest standard. In the UK, the most recognised ADAS qualification is the IMI’s AOM230 accreditation. This dedicated certification has become a benchmark for bodyshops handling ADAS work because it covers both static and dynamic calibrations. It also ensures technicians can follow OEM specifications, use approved tools, and perform repairs and calibrations to an industry-recognised benchmark. This ensures customers have the confidence that the job being conducted on the workshop floor is being done right and at the first time of asking. In addition, what the industry is seeing is businesses researching relevant qualifications for their technicians, such as AOM230, and once the necessary training has been completed it adds a string to the technician’s bow of skills, while also adding value to the business as it enables them to add new services to their customer offering. The second is industry guidelines, which are driven by the expertise of Thatcham Research. While Thatcham does not currently offer an ADASspecific certification, it provides valuable research and procedural guidance. This guidance is integrated into workshop processes and is widely recognised as industry best practice. The third focuses on vehicle manufacturer requirements for ADAS calibration and diagnostic work. Many manufacturers mandate specialist training tailored to the exact work technicians perform on their ADAS-equipped models. These programmes often require the use of specialist equipment and OEM tools, along with access to technical information portals and training that aligns directly with factory repair standards. This is especially important to complete if businesses want to be approved to work on specific brands. The fourth is continuous professional development for technicians. As ADAS technology continues to evolve at pace, it’s essential for workshops to stay ahead of the curve. This involves not only undertaking relevant and up-to-date training, but also engaging with peers at industry events, following developments in key trade publications, and keeping informed about any new qualifications or renewals that might be required. If all these are embraced, it ensures technicians remain equipped to deliver safe, compliant, and cutting-edge repair work. Overall, ADAS and diagnostic work is a central commitment to vehicle safety, so compliance is not optional, it’s imperative. By embracing industry standards, investing in training, and maintaining the right equipment, workshops can ensure they not only meet legal obligations but also safeguard drivers and build trust with insurers and customers alike by providing right-first-time calibration work.
Business 13 www.aftermarketonline.net OCTOBER 2025 Leading from the front Ahead of The Blend event this month Emma Lindley, of Lindleys Autocentres, looks at how front-of-house teams can transform a business from the inside out Aspecialist in service adviser development, Lindley has taken nervous apprentices and turned them into confident team leaders. In the latest episode of The Blend Podcast, she explores the impact a strong front-of-house function can have on customer experience, workshop efficiency and overall business performance, sharing practical methods that any garage can adopt. “Front-of-house is the heart of the customer journey,” Lindley said. “When advisers truly understand that journey and have the confidence to handle every interaction, it can completely reshape how a garage operates.” Sharing real-life examples throughout the podcast, including that of a young apprentice who went from ‘last chance’ to assistant manager, Lindley demonstrates the power of structured training and mentorship. She also discusses topics such as sales confidence, proactive communication and how a well-trained adviser can free up business owners to focus on growth. The podcast goes on to preview the new Service Adviser Academy — officially launching at The Blend — which will offer a stepby-step framework for developing service advisers from entry level through to workshop control. Podcast host Mike Ruff said: “These are realworld strategies that independent garages can apply straight away. Emma’s experience proves that investing in your people doesn’t just lift morale, it drives customer retention, staff retention and ultimately long-term business success.” The latest episode is available on all major podcast platforms. Lindley will be speaking in detail during her session — ‘The Exceptional Service Adviser: What It Takes to Succeed’ — at The Blend on October 18 in Birmingham. Visit www.theblend. events/tickets to attend. Mike Ruff and Emma Lindley Investing in people lifts morale and drives business success
Insight 14 www.aftermarketonline.net OCTOBER 2025 Benefits of managing consumer vulnerability Bill Fennell, chief ombudsman and MD at The Motor Ombudsman, on how garages can identify and manage customers who could be considered potentially vulnerable Customers come from an array of backgrounds, ages, and personal circumstances. The term ‘vulnerable consumer’ is defined in TMO’s Codes of Practice as ‘someone who is at risk of making an incorrect or inappropriate decision, or of receiving inferior goods or services’. This may be driven by visible or hidden factors, such as an illness, a challenging financial situation, or a recent bereavement, which can affect behaviour and state of mind. Of course, this is not about openly labelling anyone as ‘vulnerable’, as they may not even see themselves as such, but it is about having awareness, and being able to identify possible tell-tale signs and cues, which may be shown through a person’s communication with a business, their actions and appearance. A garage’s actions, the services provided and the way staff interact with customers, can all have an impact on someone’s mental and physical health, and potentially exacerbate personal challenges. Patience, understanding a customer’s needs, clear and transparent explanations, and tailoring conversation to individual consumers, are all key to avoiding misunderstandings and reduce the chance of complaints or dissatisfaction. For example, with cars such as EVs often being technically complex mechanically, and where many will be firsttime owners, using complex language and jargon may overwhelm and mean added stress for some. Similarly, different proficiencies in communication, and when English may not be a customer’s first language, could accentuate issues. For those incurring personal struggles, some expressions of negativity by customers may not always appear rational or reflect the level of service or work provided, despite a garage’s best efforts! Using a tailored, nonconfrontational and nonjudgemental approach to build trust, while keeping professional standards high and recognising opposing points of view, are essential to preserving a positive working relationship. Every satisfied customer is valuable, because they are ‘ambassadors’ who can give first-hand recommendations to others. It is even more important to bring an understanding approach when potentially personal difficult circumstances become apparent when working with those who may be considered vulnerable. The smallest gesture, such as offering a cup of tea, or delivering a car back to a customer’s home can be key. Remember too that when something goes wrong with a vehicle, this can have a significant effect on a person’s independence and have financial implications. For those facing hardship, this may cause emotions to run high. Recognising these situations can be effective for adjusting approaches and finding solutions, such as highlighting affordable payment plans. Signposting customers to organisations, such as charities, for free financial and emotional support, may also be appropriate if they appear open and comfortable to the idea. Should a dispute arise, and a resolution cannot be found, TMO can help conclude a complaint against an accredited garage, by helping to determine a fair solution, seeking to maintain a long-term relationship between the workshop and customer. Promoting staff awareness and having a ‘vulnerability charter’ is crucial. This also encourages a culture that moves away from a ‘onesize-fits-all approach’ and promotes out-of-the-box thinking in dealing with customers. This means challenging the status quo, inviting customer feedback and using lessons learned to help shape internal best practice. Garages are customercentric, fast-moving and dynamic environments. Every day is different and in terms of serving clients, ensuring everyone is as prepared as possible is a key asset in the customer service toolbox. Visit www. TheMotorOmbudsman.org/ consumers/accessibility to see TMO’s Vulnerability Charter. Small gestures such as offering a cup of tea can be key
Insight 15 www.aftermarketonline.net OCTOBER 2025 Workshops can benefit by driving change Neil Fryer, PHINIA’s global head of aftermarket, looks at how flexibility is driving a greener future for the sector As vehicles stay on the road for longer, industry adaptability is helping to reduce environmental impact, extend vehicle life, and deliver value to customers. In mature markets, cars are lasting longer than ever — in the US, the average light vehicle age hit a record 12.8 years in 2025, while in Europe it’s 12.5 years. This reflects a wider trend: drivers are holding onto their vehicles longer, opting for repairs over new vehicle purchase. This matters as every extra year a vehicle stays in service delays the need for energy-intensive manufacturing, keeping emissions and resource use in check. History shows that the aftermarket holds steady when economies wobble. During the 2008 financial crisis, the Covid-19 pandemic and recent costof-living pressures, drivers deferred new vehicle purchases and invested in maintenance instead. In fact, 48% of customers in the UK have reconsidered how they maintain their vehicles because of the cost-ofliving crisis. This means more older vehicles on the roads needing parts, maintenance, and skilled hands to stay there. Today’s vehicles, whether ICE or EVs, are built with higher-value components. Modern ICE models have advanced electronics and emissions systems. EVs, while simpler mechanically, need reinforced suspension, robust braking, and sophisticated battery management. These higher-value components mean maintenance is more specialised — and more important — than it’s ever been. In the US alone, over 110 million vehicles fall into the six-to-14-year range. For aftermarket brands, this is a clear opportunity to deliver safe, high-quality parts without pricing drivers out of essential maintenance. As ICE and EV technologies coexist, the aftermarket must evolve to support both. Many components, like brakes and suspension, are common across propulsion types. Offering components for every vehicle that needs maintenance or repair is critical. At the same time, workshops must gear up to service both technologies and that means training. Technician courses worldwide are filling up with professionals seeking EV skills alongside their ICE expertise. And while some new EV brands lack widespread dealer networks, independent workshops are well-placed to step in and support consumers if they invest in the right tools, training, and safety protocols. As technology advances, so must the workforce. Many experienced technicians are nearing retirement and attracting younger talent has long been a challenge. The image of ‘dirty hands in a greasy garage’ is giving way to clean, tech-rich environments, but there is still work to be done to get this message across. Industry-backed training programmes, scholarships, and clear career pathways are vital to ensuring a steady pipeline of skilled workers. The aftermarket is a key player in the push for greener transportation. Extending vehicle lifespans means fewer scrappages, reduced emissions, and smarter use of resources. All this must be achieved without compromising quality or safety. The message is the same everywhere: with the right investment in innovation, training, and collaboration, the aftermarket can be the engine that keeps the world moving — and moving cleaner. The image of ‘dirty hands in a greasy garage’ giving way to clean, tech-rich environments Neil Fryer
Join Us at the Top Awards Finals Day on 15th Nov 2025 • Ben Breakfast • Seminars • Networking • Top Awards Action 9.00 - 16.00 Delphi Academy - Warwick Top Awards 2025 Celebration and Gala Dinner 15th November 2025 Double Tree by Hilton Coventry 18.15 - Late In partnership with Save your seat here:
Top Awards 17 www.aftermarketonline.net OCTOBER 2025 You’re all simply the best! Darren Quinn, star of YouTube channel Mechanic Mindset and a Top Awards judge and sponsor, looks ahead to this year’s competition Having worked with manufacturers like Audi (Twin Cup) and Jaguar Land Rover (Global Technician of The Year) on their own highlevel contests — where I’ve developed diagnostic tasks and sat on judging panels — I know first-hand how powerful events like this can be for both technicians and the wider industry. Competitions bring out the very best in people. They create an environment where knowledge, skill, and composure are tested under pressure. But more than that, they showcase the incredible level of professionalism that exists in our trade. Far too often, the outside world underestimates the technical depth required to be a modern vehicle technician. These events put the spotlight where it belongs: on the individuals who keep increasingly complex vehicles running safely and efficiently. From my perspective, competitions are about much more than just the winners’ podium. They encourage technicians to step outside of their comfort zones, to benchmark themselves against others, and to identify areas where they can grow. The process of preparing for a competition — studying, practicing, and sharpening diagnostic skills — is itself a huge step forward in personal development. Even those who don’t make it through to the later stages often come away with new knowledge, fresh motivation, and a stronger belief in their own potential. That’s why I’ve chosen to support this competition. At Mechanic Mindset, we specialise in helping technicians level up their diagnostic ability, particularly in areas like electrical diagnostics, oscilloscope use, CAN bus, and modern engine management systems. Over the years, I’ve noticed a clear pattern: the most successful technicians are the ones who invest in themselves. They don’t wait for training to be handed to them — they seek it out. They practice outside of work, often paying for their own training. They push themselves to stay ahead of the curve. In a trade where technology moves quickly and systems become ever more integrated, standing still isn’t really an option. By taking part in competitions like the Top Awards, you’re already demonstrating that you want to do more than just the basics. You’re showing that you’re willing to test yourself, to learn under pressure, and to prove your ability against the best in the country. That mindset alone sets you apart. I believe that entering a competition like this is one of the clearest signs of a technician who takes pride in their craft. It’s also one of the fastest routes to growth. When you’re pushed, you discover new strengths and weaknesses. When you’re judged, you get honest feedback that helps you improve. And when you share the experience with others who are just as committed, you become part of a community that drives the whole trade forward. My advice to anyone competing in the semi-finals is simple: treat it as a learning opportunity. Go in prepared (revise the basics), stay calm under pressure, and enjoy the challenge. Win or lose, you’ll come away sharper than you went in. And that, ultimately, is what this profession is about — constantly improving, adapting, and striving to deliver the best service possible. I’m looking forward to seeing the talent on display and playing my part as a judge. Good luck to all the competitors — you’ve already taken a big step simply by putting yourself forward. The most successful technicians are those who invest in themselves
Top Awards 18 www.aftermarketonline.net OCTOBER 2025 Supercharging support for our technicians Global brand JLM Lubricants is once again backing Aftermarket magazine’s Top Awards for 2025 following on from their debut year in 2024. These awards celebrate the very best of the best — technicians and workshops that are committed to ongoing learning and development; that focus on putting the customer at the heart of everything they do and, that strive to deliver excellence day in day out — from the way they treat and recognise their people to their brand promise closely matching their delivery. These topflight techs and workshops also look for the best when it comes to the additives and lubricants they choose. Every time they unscrew a lid or use a toolkit they are in effect risking their hard earned, hard won reputation. There cannot be any margin of error with a poor performing product, such as one where the claims far exceed the delivery on a dismal scale of underperformance to zero performance. Mike Schlup, MD of JLM UK said: “Every working day we’re talking to top tier technicians and workshops that are telling us that the additives they choose have to work hard and deliver to fundamental Lean principles of ‘right first time, on time every time’. “Many are now recommending additives to their customers to use in between servicing and repairs. And not simply to build an ongoing additional income stream which is always welcome of course, but primarily to keep vehicles in as good a condition as possible before the next workshop visit. “In recent years and incidentally, not just in the UK but all over the world, we have seen a steep migration away from cheap lubricants and additives. The tide is turning. Go beyond the marketing hype and cheap as chips formulas contain little or virtually none of the active ingredients that would make them fit for purpose.” Mike said: “They just don’t ‘Top tier performance gets our backing’ Global battery leader Clarios, owner of the VARTA brand — a Top Awards sponsor — has confirmed it is acquiring three lead battery recycling plants in Europe, in a move that will boost the group’s supply chain for the aftermarket. Clarios marketing manager John Rawlins said: “We are delighted to be enhancing our recycling capabilities and providing a long-term approach to sustainable battery manufacturing. “This shows our commitment to environmental initiatives, and support to the aftermarket and wider automotive sector. We are thinking long-term actions, which is a key reason why VARTA are sponsoring the Top Awards this year.” Rawlins said Top Apprentice compliments the college training VARTA are already carrying out across the UK. “We want to help train the workforce of tomorrow, and make them aware of future trends.” Clarios confirmed in August it would take over Ecobat’s Freiberg and Braubach facilities in Germany and the Arnoldstein plant in Austria. The three sites will enable the battery giant to recover high-value materials more efficiently and sustainably. Werner Benade, president EMEA at Clarios, said the deal was expected to be finalised by early next year. He said the move would strengthen the firm’s European recycling infrastructure, improve supply chain resilience and support the delivery of highquality secondary materials — including those used in the VARTA battery brand. This will meet growing demand for advanced lowvoltage batteries, support the energy transition in the automotive industry, and reinforce leadership in the circular economy. In Europe, including the UK, the company collects nearly 100% of used lead acid batteries through certified take-back systems and partnerships with garages, scrapyards, and retailers.
Top Awards 19 www.aftermarketonline.net OCTOBER 2025 Showcasing expertise in workshops and online work so they are a false economy and a big red flag. We are also seeing a drive from workshops towards sustainability and embracing the circular economy. The important principle is that they must demonstrate they are responsible businesses on many levels including processes, services, and their entire operational ethos. “This encompasses the additives and lubricants they use and the need to vote in favour of products over parts and repair over replacing when it’s the right judgement call. “As a result we’re seeing continued growth in demand for our extensive range of JLM additives and service products which reflects the growing awareness of top tier technicians that they need quality products that they can depend on. “So, we are very much looking forward to this year’s awards and personally I am delighted to be involved with judging the workshop competition again. The standard last year was exceptional and it was extremely difficult to select the overall winner. I know the bar will be set even higher by this year’s finalists. I look forward to meeting you all on the night!” www.jlmlubricants.co.uk As the 2025 Top Awards competition series gathers pace, Garage Services Online (GSO) is using its programme sponsorship to spotlight an often-overlooked factor in garage success: digital visibility. “While Top Technician, Top Garage, and now Top Apprentice celebrate the very best in technical skill and business leadership, our mission is to help garages showcase their expertise online, connecting them with the customers who matter most and turning that capability into profitable, sustainable growth,” said Jim Lang, GSO’s managing director. “Supporting these awards allows us to champion the industry’s top talent while reinforcing our commitment to helping independent garages thrive.” GSO equips independent garages with highperforming digital leadgeneration strategies, enabling them to highlight their skills, attract the right customers, and convert technical and business excellence into measurable growth. For more than 15 years, the company has been creating bespoke websites tailored specifically for independent garages. Far beyond simple online brochures, these sites consistently rank on page one of Google, generating high-value enquiries and helping workshops secure more profitable work. But visibility alone is not enough. Turning clicks into bookings is where success is realised. GSO combines deep expertise in Google algorithms and keyword strategies with targeted campaigns, including payper-click advertising and social media engagement, to ensure garages convert interest into real business. Hundreds of workshops across the UK and Ireland have already benefited, ranking for high-value search terms that drive the most profitable jobs. “Every garage is unique, and our digital strategies are tailored to individual business goals,” explains Jim. “Whether a workshop wants to put the focus on MOTs, fast-fit services, or specialist repairs, our campaigns are designed to ensure a tangible return on the time, money, and effort invested in skills, training and equipment. It’s about more than just generating leads, it’s about connecting topperforming garages with the right customers and turning expertise into sustainable growth.” Through its sponsorship of the 2025 Top Awards, GSO is demonstrating that success in today’s garage sector depends as much on visibility and customer trust as it does on technical skill and operational efficiency. Visit https://garageservices-online.co.uk/ if your garage is looking to strengthen its online presence and drive more profitable work.
Product focus 20 www.aftermarketonline.net OCTOBER 2025 https://gsfgroup.com/our-locations/ www.supertracker.com https://apecautomotive.co.uk/ https://weathertech-uk.com/ GSF Car Parts is to become the exclusive distributor of HELLA wiper blades in the UK. The move follows GSF’s extensive investment in its distribution network, now with more than 200 branches nationwide. HELLA’s windscreen wiper range includes everything from traditional metal blades, which remain popular in the aftermarket despite a rapid decline in OE supply, to the latest aerodynamic flat blades, hybrid variants, rear wipers, and heavy-duty and winter-specific options. A highlight of the range is CLEANTECH 2.0, featuring nano-coated, hingeless flat blades. Contact your local GSF branch for details. GSF exclusive deal for wiper blades in UK Supertracker launches ‘Built to Last’ Vehicle protection brand WeatherTech UK has expanded its product range to include customfit accessories for Ineos models, offering garages, retailers and installers new opportunities to meet growing demand from 4×4 and utility vehicle owners. Known for its floor liners, boot liners, and other precision-engineered accessories, WeatherTech has developed products specifically for popular Ineos applications. The latest new-to-range includes seat covers, boot cargo liners and sunshades for all 2023 onwards Ineos models. MD Guy Tomlinson said: “For garages, workshops and retailers, this is a prime opportunity to capture addon sales and help boost the bottom line.” Apec increases brake components range WeatherTech expands accessories portfolio The Apec Red braking range has been expanded with 54 new high-quality products. Apec said the latest addition enhances the range with 48 brake calipers, five sets of brake pads and one brake shoe. The expansion ensures extensive coverage that spans various vehicle applications and products are backed by a threeyear/36,000-mile guarantee. Notable highlights from the new offerings include a rear brake shoe for the Renault Clio V (2019 and newer), rear brake calipers for the VW Golf VIII (2019 and newer), and a rear brake pad set for the Ford Mustang Mach-E (2020 and newer). Supertracker has launched its ‘Built to Last’ campaign, to highlight that wellmanufactured and properly supported equipment, built for its intended environment, does not need to be a short-term or disposable investment. The wheel alignment systems company said equipment is exposed to vibration, dirt, knocks, temperature shifts and continual handling. To maintain performance and reliability, it must be built to a standard that withstands this intensity, without the need for re-calibration after every use. Andrew Bates, company MD, said: “Decades of experience have taught us that alignment machines live in real, high-demand workshops where equipment is used constantly and must perform without fail.”
Product focus 21 www.aftermarketonline.net OCTOBER 2025 https://www.delphiautoparts.com/ MAHLE FluidPRO https://tinyurl.com/aftermarketssepevhybrid https://www.hella.com/en/ Delphi has unveiled the latest phase of its new-torange programme, with the addition of 27 new references in its leading braking portfolio. The latest new-to-range update introduces a total of 78 new part numbers across four major product categories. Highlights include a new brake pad axle set, designed for late-model Hyundai and Kia vehicles including the Hyundai Elantra, Kona and Kia Seltos (2019/08–2022/06). Also introduced is a coated brake disc, for BMW and MINI models from 2022/07 onwards. The coated discs undergo a multi-stage process to enhance resistance to corrosion and improve long-term appearance and performance. Delphi’s extended braking range powers ahead Consistent, periodic transmission oil changes are a vital part of maintaining vehicles with automatic transmissions, but MAHLE has warned that poorly executed oil changes can lead to malfunctions, which in turn may cause irreversible damage. By investing in a MAHLE FluidPRO machine, the firm said workshops can expand their service offering, stand out from the competition, and increase customer loyalty. In just a 5-10 minute cycle, FluidPRO performs a fully automated dynamic oil change, replacing up to 100% of the transmission oil. In contrast, a traditional static oil change replaces only 30-50% of the old fluid. Support your customers with febi’s hybrid and fully electric range. With many electric components still matching those of conventional internal combustion engine vehicles, febi’s expanding hybrid and fully electric portfolio – now with over 9,300 parts – helps you stock smarter, offering both the trusted repair components you rely on and the new technologies your customers need. With up-to-date product data, powerful tools like partsfinder, and future-focused marketing assets, febi help you lead the way. Align with the trends. Back your customers. Grow your sales. Future mobility..? febi is already there! HELLA to the rescue ZLWK QHZ ᎯDVKLQJ ODPS MAHLE oil change unit geared up for workshops HELLA has unveiled its new rear-facing red flashing lamp, specifically engineered for roadside rescue, recovery, and removal vehicles. The launch follows the introduction of UK legislation permitting operators to fit rear-facing red flashing lamps under a vehicle special order. Previously, red flashing lamps were reserved for emergency services. The new BST 2.0 red flashing lamp features six highperformance power LEDs and precision optics to deliver superior visibility, day or night. Roadside technicians can select from five lamp flashing sequences and a permanent light. Dave Clark, HELLA product manager for universal lighting, said the legislation was the result of a prolonged campaign.
Diagnostics 22 www.aftermarketonline.net OCTOBER 2025 Scheme marks fundamental shift with aftermarket set to thrive SERMI steers way to streamline diagnostics Auto sector set to save time and money as long-awaited scheme goes live in the UK The Independent Garage Association is urging all automotive businesses to act now ahead of the anticipated roll-out of the SERMI (Security-related Repair and Maintenance Information) scheme in the UK later this year. Key benefits under the scheme will see diagnostic specialists save time and reduce costs by using a single certification to access multiple manufacturer systems, the IGA said. And remote service suppliers will be able to support garages with remote diagnostics in a more streamlined way. In addition, independent garages that meet the compliance standard will gain direct, streamlined access to securityrelated data such as key coding, ECU programming and software downloads. Meanwhile automotive locksmiths will be able to carry out professional, secure key services with fewer barriers. SERMI is set to transform the way security-related vehicle data is accessed, ensuring that a wide range of independent professionals, not only garages, can compete on equal terms with franchised dealerships for the first time. The IGA expected a large number of applications once the system opens. Businesses that register now will be among the first to gain access, helping them avoid delays and secure a competitive edge, the IGA said. Importantly, no fees will be taken until the system is live, and while not every manufacturer is guaranteed to be onboard at the initial stages SERMI will continue to expand over time. Stuart James, IGA chief executive, said: “In addition to independent garages, SERMI represents a fundamental shift for the entire aftermarket. “By providing fair, secure and consistent access to vital vehicle data, it ensures that businesses of all sizes and specialisms can thrive in a rapidly changing sector. Those who act now and complete their registration will be the first to benefit once the scheme goes live.” The IGA has campaigned for fair access to manufacturer data since 2009, and now, with SERMI set to launch, the association stresses that preparation is key. Businesses that register early will not only avoid delays but will also be well-placed to deliver professional, compliant services from day one. Visit https://independentgarag eassociation.co.uk/ for details of how to register for SERMI or call 01788 538301. New scheme is set to transform the way security-related vehicle data is accessed
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