Technical 19 www.aftermarketonline.net SEPTEMBER 2025 Business management software designed for the Automotive aftermarket. www.klipboard.com Your Business Your Way Klipboard, the new name for Kerridge Commercial Systems Bright solution to annoying headlamp issue leaves motorist beaming Apersistent headlight issue plagued a 2013 Mazda 6 Estate, frustrating both the vehicle owner and workshop technician. A full headlight replacement seemed the only option left — until ALLDATA Repair shed light on a smarter solution. The problem in question was dim Xenon headlights. The owner, the vehicle’s first and only one, had repeatedly complained about the headlights becoming increasingly dim over time. Despite a technician replacing both the bulbs and the left-side ballast, the issue remained unresolved. By this point, the owner had already spent £1,500, yet the headlights continued to underperform — leaving her, understandably, frustrated. The next proposed step was to replace both headlight units, which would likely cost between £800 and £1,000 per side. Fortunately, that expensive step proved unnecessary. Instead of a potential £1,000 repair, the actual solution cost just £25 — and, most importantly, it resolved the issue completely. By consulting ALLDATA Repair for instant access to manufacturer-specific technical information, a technician found a technical service bulletin identifying the reflector as the likely root cause. Mazda had introduced the reflector as a serviceable part, available for around £25. Thanks to detailed service instructions, the technician was able to replace the reflector in just 20 minutes. The result: restored lighting performance and a satisfied customer, at a fraction of the expected cost. Thanks to the accurate data, mirrored from the 43 VMs ALLDATA Europe includes on its repair catalogue, the problem was easily rectified. The customer was satisfied that the saga had ended happily, while the technician not only helped the customer save money but also their time and resources by accurately identifying the cause and applying the correct solution. This case demonstrates that experience and guesswork aren’t enough — vehicle repair is complex and manufacturerspecific data is vital in ensuring safe, efficient and accurate repairs. ALLDATA Repair comprises more than 90 million articles, over eight-and-a-half million technical drawings and wiring diagrams with electrical connector views. That is procedures for more than 153,000 year, make, model and powertrain combinations, or 97% of vehicles on the road today. Visit https://www.alldata. com/eu/en/repair-europe to sign up for a trial.
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