The voice of the independent garage sector September 2025 www.aftermarketonline.net 18 Technical Fault alerts focus 22 50 Top Awards Garage visit Ben’s boost for champions Millionaire Makeover Give the vehicle the data it needs fast with sensors from NTK Vehicle Electronics. The speed and accuracy from the sensing surfaces in the NTK portfolio make them the go-to choice for improving engine power, reliability, and efficiency. The portfolio includes Oxygen Sensors, Exhaust Gas Temperature Sensors, Mass Air Flow Sensors and more. Niterra UK https://www.ngkntk.com/uk/ WORLD CLASS REACTION TIMES FROM THE NTK SENSOR RANGE
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Editor’s comment 3 www.aftermarketonline.net SEPTEMBER 2025 Editor John Shepherd john@aftermarket.co.uk +44 (0) 1732 370 345 Head of Sales Angela Lyus angela@aftermarket.co.uk +44 (0) 7823 736 629 Managing Director Ryan Fuller ryan.fuller@dfamedia.co.uk Marketing Manager Hope Jepson hope.jepson@dfamedia.co.uk Production Design Anthony Wiffen production@aftermarket.co.uk +44 (0) 7851 612799 Finance Department accounts@dfamedia.co.uk +44 (0) 1732 370 340 Contributors Harald Oosting | Sam Peters Joe Phelan | Tom Wright Published by DFA Media Group 192 High Street Tonbridge Kent TN9 1BE +44 (0)1732 370340 ISSN 2516-9149 Aftermarket is published 10 times a year and is sent free of charge to applicants meeting the publisher’s criteria. All others may subscribe at £60 per anum, £120 Europe and £150 rest of the world. While every care is taken to provide accurate information, the publisher cannot accept responsibility for any errors or ommisions, no matter how caused. All rights reserved. No part of the publication may be reproduced or transmitted in any form or by any means without prior consent of the publisher. The views of contributors do not necessarily represent the views of the publisher. Copyright: DFA Aftermarket Media Ltd 2025. Average net circulation July 2023 to June 2024 21,945 Still time to shine as summer fades How was your summer and did you manage to get away from the workshop for a well-earned break? If you’ve yet to take a summer holiday, there’s still time to do so if you go by the astronomical seasons, which say autumn does not start officially until later this month. But I’ve already spotted Halloween tricks and treats appearing in the shops, so the Christmas cards and decorations won’t be far behind! How time flies. I had only been back a few days from my summer break when a colleague sent around the date for this year’s office Christmas party. However, heading into autumn is always an exciting time for the Aftermarket team, because that means the Top Awards season is just around the corner — our annual quest to find the UK’s Top Garage, Top Technician and Top Apprentice. This year promises to be extra special thanks to our collaboration with the automotive industry charity Ben. In addition to presenting its Health and Wellbeing Award for the third year, to recognise workshops that prioritise the mental and physical health of their teams, there is extra food for thought in 2025. We’re delighted to announce that Ben will also be on site at the Top Awards finals in November, serving its popular ‘Big Breakfast’ for competitors and guests. Catch up with all the latest preparations for the Top Awards on pages 22 & 23. Meanwhile, the resilience, drive and dedication of all who work in this industry never fails to impress all year round. I interviewed a mechanic for this issue who runs her garage business from a unit at the back of the family home in Birmingham. Louise ‘Womanic’ Baker has built up a loyal customer base over almost a decade in business, as well as juggling the day-to-day demands of being a single parent. She has recently benefited from a business makeover that has transformed the workshop, thanks to an initiative driven by Schaeffler. Read all about it on page 50. Investment in the aftermarket is always needed, so it was a pleasure to hear from the boss of Duckhams Oils about his plans to work on closer cooperation with workshops. You can read more about that on our business pages. If you’re in the market for advice on how to finance the next stage of growth for your business, see inside for some expert tips on how best to get funding. Enjoy the issue! John Shepherd Editor
4 www.aftermarketonline.net SEPTEMBER 2025 Contents 14 17 Business Duckhams chief on investment boost 14-15 Is your business ‘loan ready’ 16 18Technical Focus on fault alerts 18 Bright solutions 19 Untangling wiring maze 20 6 News Latest highlights 6-11 Spotlight: New jobs route into aftermarket 12-13 Insight Protecting you and your workshop 17
5 www.aftermarketonline.net SEPTEMBER 2025 Subscribe to 50Plus Garage visit 50-51 On the road 52-53 Training 54-55 On the move 56-57 Tea Break 58 Race to find Top Technician, Top Garage, Top Apprentice 22- 23 24 22 In focus Food for champions! Products 24-25 Engine & transmission 26-31 Reman 32-35 Oils, lubes & additives 36-40 Batteries & chargers 42-44 Garage equipment 46-49
News 6 www.aftermarketonline.net SEPTEMBER 2025 UK comparison site BookMyGarage has unveiled a partnership with Goodyear-backed HiQ Tyres & Autocare to help boost workshops’ retail business. HiQ, which operates autocare centres across the UK, said the move will drive even more retail customers to its 400-strong network of franchised garages, equity sites — managed directly by Goodyear — and official service partner sites. BookMyGarage, a top comparison website for vehicle servicing, repairs and MOTs, offers motorists a wide range of garage choices based on high quality workmanship and customer service, often with late availability. HiQ trading and purchasing manager Paul Devey said: “The close synergy with the BookMyGarage philosophy of driving more business by working with garages that deliver on every level for customers aligns with our culture, making ours a natural partnership.” Parts distributor Imexpart (IMEX) is rebranding to become UPG UK & Ireland — two years after the companies merged. IMEX said since joining forces in 2023, the business has refined internal operations, modernised customer engagement and expanded its range of products. The change means the firm’s expert team now offers increased support for customers, plus a range of benefits including an improved supply chain. Martin Butterworth, MD of IMEX, said: “Since becoming part of UPG, we’ve strengthened how we work, invested in our people and systems and realigned our approach with the trade.” Universal Parts Group (UPG) is a South Africanbased automotive company with a global focus. Founded in 1986, IMEX has more than 70 employees and depots across the UK. The company has been a key player in the automotive parts distribution sector. IMI tribute to Hutchins Firms partner up in retail boost for garages The IMI has paid tribute to Richard Hutchins, the institute’s skills competitions manager, who died on July 22. Hutchins passed away peacefully, surrounded by his family, the IMI said. “Our deepest condolences are extended to Rich’s wife, Helen, and children, Thomas and Francesca, as well as his wider family and friends.” The IMI said Hutchins leaves a massive gap in the lives of everyone involved in the IMI Skills Competitions. “He was a fantastic colleague and friend and a highly valued member of the IMI family, known for his contagious smile, glass halffull attitude and deep passion for supporting young people to develop their skills and confidence.” Hutchins joined the IMI family in February 2020 as skills competition manager, working with WorldSkills UK and having been a judge prior to this. IMEX rebrand unveiled Richard Hutchins
News 7 www.aftermarketonline.net SEPTEMBER 2025 www.apexautoparts.co.uk + 44 0203 915 7535 parts@apexautoparts.co.uk trade@apexautoparts.co.uk FOR ALL LEADING BRANDS Quality Parts www.apexautoparts.co.uk + 44 0203 915 7535 VÈôØ öÈçØ çܯÂÜÜ ô¯ã ÕØÁ¯çÁ ©¯Â ÕØãÜ ¨ØÈÁ ãÈÕ ØÂÜʏ ¼¼ ã ãÁ ãÈöʏ For competitive prices, prompt delivery, and unparalleled service partner with Apex Auto Parts MOT Expert rises to £10k challenge MOT Expert has marked its 10th anniversary by smashing its £10,000 fundraising target for Cancer Research UK. The company expanded into its new headquarters in Northampton last year and now boasts a full service offering with their training centre and total protection partner, MOT Compliance Group. Reaching 10 years in business saw the team, with consultants based around the UK, rallying together to take part in Cancer Research UK’s Race for Life 2025 — a cause made deeply personal following a life-changing cancer diagnosis within the company’s leadership. On June 14 Ross Laurence, CEO of MOT Expert, was diagnosed with stage 1 colorectal cancer, also known as colon or bowel cancer. After major surgery and a remarkable recovery, Ross and the MOT Expert team took on various challenges, raising more than £8,000 to date for Cancer Research UK. In 2023, MOT Expert’s director, Kyle, took on three half-marathons in three days, Ross completed Race for Life 2024 in under 26 minutes and MOT Expert’s COO, Haider, took on a White Collar Boxing match, winning by stoppage in the second round. The team’s 2025 fundraising goal was to surpass the £10,000 mark as they celebrate an amazing decade of business. Ross said: “This anniversary means so much more than just business growth. I am celebrating two years cancer-free, a year in our new building and 10 years in business, going from strength to strength with the help and support of my excellent team.” Founded in 2015, MOT Expert has more than doubled the size of their training centre and grown into a national operation, expanding their training and consultancy services into Wales and Scotland. Last year’s relocation of their training centre, remaining in their hometown of Northampton, came complete with brand new Snap-On MOT bays and a commitment to raising standards in MOT education and compliance. MOT Expert team celebrate completing the Race for Life
News 8 www.aftermarketonline.net SEPTEMBER 2025 Autogem has hailed its fourth annual Under Pressure TPMS competition as the most successful to date, with some of the UK’s most forward-thinking tyre retailers and industry professionals joining technicians from over 1,000 retail sites vying for a place in the live final. The latest event, held at the prestigious Pirelli Performance Centre in Burton-on-Trent in June, set records for entries, finalist selections and engagement, Autogem said. The three winners who emerged victorious across distinct categories were Kai Llewellyn (small retailer and overall competition winner), Luke Mills (large retailer) and Brajan Szalachta (under-23). Meanwhile, in a poignant first for Under Pressure, an award was presented in honour of the late Adam Livett to the technician who shared Adam’s same sense of enthusiasm, warmth and humility. Liam Healy was the eventual winner of this prize. EVs switch ‘charged with uncertainty’ Autogem champions’ TPMS excellence The Motor Ombudsman wins tyre safety award The Motor Ombudsman has scooped up a prestigious award for its tyre safety campaigning. TMO won the 2025 TyreSafe Online and Social Media Award for its ‘Make Time for Tyres’ campaign and lifted the coveted Michelin Tyre-sponsored trophy. The accolade was presented at the recent British Tyre Manufacturers’ Association TyreSafe Briefing held at the National Conference Centre in Birmingham. This is the second time that TMO has claimed the award. From left, Kai Llewellyn, Brajan Szalachta, Luke Mills Motorists across the UK are increasingly uncertain about making the switch to EVs for a variety of reasons, according to a new survey. Bridgestone said its latest survey found that 40% of drivers remain uncertain about the move to EVs, which represents a significant jump from 27% in 2024 and 22% just three years ago. A total of 27% of respondents said that they would never buy one, an increase of 5% in two years, while 53% said they would be making the switch within the next five years. Meanwhile, the survey indicated that the high upfront cost of purchasing an EV was a leading deterrent for 59% of respondents, up from 42% in 2024. Access to charging infrastructure remains a barrier for 62%, though Bridgestone said this figure has seen a slight improvement from last year’s 68%. Charging costs are also a worry for 53%, while nearly half still cite range limitations as a key concern.
36684 Calls to the catalogue request number cost 7p per minute plus your telephone company’s network access charge. Calls may be monitored. All prices correct at time of going to press. We reserve the right to change products and prices. All products subject to availability, E&OE. BARNSLEY, S71 1HA 01226 732297 B’HAM GT. BARR, B43 6NR 0121 358 7977 B’HAM HAY MILLS, B25 8DA 0121 771 3433 BOLTON, BL3 6BD 01204 365799 BRADFORD, BD1 3BN 01274 390962 BRISTOL, BS5 9JJ 0117 935 1060 BURTON, DE14 3QZ 01283 564708 CAMBRIDGE, CB4 3HL 01223 322675 CARDIFF, CF24 3DN 02920 465424 CARLISLE, CA1 2LG 01228 591666 CHELTENHAM, GL52 2EH 01242 514402 CHESTER, CH1 3EY 01244 311258 COLCHESTER, CO1 1RE 01206 762831 COVENTRY, CV1 1HT 02476 224227 CROYDON, CR2 6EU 0208 763 0640 DARLINGTON, DL1 1RB 01325 380841 DEAL KENT, CT14 6BQ 01304 373434 DERBY, DE1 2ED 01332 290931 DONCASTER, DN2 4NY 01302 245999 DUNDEE, DD1 3ET 01382 225140 EDINBURGH, EH8 7BR 0131 659 5919 EXETER, EX2 8QG 01392 256744 GATESHEAD, NE8 4XA 0191 493 2520 GLASGOW, G4 9EJ 0141 332 9231 GLOUCESTER, GL1 4HY 01452 417948 GRIMSBY, DN32 9BD 01472 354435 HULL, HU9 1EG 01482 223161 ILFORD, IG2 7HU 0208 518 4286 IPSWICH, IP1 1UZ 01473 221253 LEEDS, LS4 2AS 0113 231 0400 LEICESTER, LE4 6PN 0116 261 0688 LINCOLN, LN5 8HG 01522 543036 LIVERPOOL, L3 5NF 0151 709 4484 LONDON CATFORD, SE6 3ND 0208 695 5684 LONDON EDM'TON, N18 020 0208 803 0861 LONDON LEYTON, E10 7EB 0208 558 8284 LUTON, LU4 8JS 01582 728063 MAIDSTONE, ME15 6HE 01622 769572 MC CENTRAL, M8 8DU 0161 241 1851 MC OPENSHAW, M11 1AA 0161 223 8376 MANSFIELD, NG19 7AR 01623 622160 MIDDLESBROUGH, TS17 6BZ 01642 677881 NORWICH, NR2 4LZ 01603 766402 NORTHAMPTON, NN5 5JW 01604 267840 NOTTINGHAM, NG1 1GN 0115 956 1811 PETERBOROUGH, PE1 2PE 01733 311770 PLYMOUTH, PL4 9HY 01752 254050 POOLE, BH14 9HT 01202 717913 PORTSMOUTH, P03 5EF 02392 654777 PRESTON, PR2 6BU 01772 703263 SHEFFIELD, S2 4HJ 0114 258 0831 SIDCUP, DA15 9LU 0208 3042069 SOUTHAMPTON, SO17 3SP 02380 557788 SOUTHEND, SS9 3JJ 01702 483742 STOKE-ON-TRENT, ST1 5EH 01782 287321 SUNDERLAND, SR2 9QF 0191 510 8773 SWANSEA, SA7 9AG 01792 792969 SWINDON, SN1 3AW 01793 491717 TWICKENHAM, TW1 4AW 0208 892 9117 WARRINGTON, WA2 8JP 01925 630937 WIGAN, WN5 9AU 01942 323785 WOLVERHAMPTON, WV4 6EL 01902 494186 WORCESTER, WR1 1JZ 01905 723451 EASY WAYS TO BUY... CALL & COLLECT AT STORES TODAY CLICK & COLLECT OVER 10,500 LOCATIONS VISIT STORES NATIONWIDE CALL 0115 956 5555 BROWSE machinemart.co.uk EASY TO USE WEBSITE NOW OVER 21,000 PRODUCTS ONLINE! www.machinemart.co.uk SAVE £££S ON THIS WEEK’S PRICE CRASH SEE ONLINE FOR LATEST DETAILS £ Portable & adjustable Max. load of 1000kg Solid steel Folding and å [HG IUDPHV available Robust, rugged construction Overload safety valve CRANES BEST SELLER CWGC1000 020112570 CFC100 020110142 £263.98 inc.VAT £219.98 exc.VAT Top quality belt driven air compressors for industrial & commercial users inc; garages, factories, workshops and farms. 10 bar/150psi max working pressure SE46C270 Model Air. disp Air RCVR Order Code exc.VAT inc.VAT XEV16/100 (OL)‡* 14 100ltr 000112270 £589.00 £706.80 XEV16/150 (OL)‡* 14 150ltr 000112272 £659.00 £790.80 XEV16/200(OL)‡* 14 200ltr 000112274 £719.00 £862.80 XEV16/150(400V)‡ 14 150ltr 000112276 £699.00 £838.80 XE18/200 (OL)‡* 18 200ltr 000112290 £759.00 £910.80 XE36C200‡X 30 200Ltr 000112360 £1149.00 £1378.80 XE29/270‡* 28 270Ltr 000112350 £1389.00 £1666.80 XE37/270 (OL)‡* 36 270ltr 000112370 £1459.00 £1750.80 SE46C270‡ 40 270Ltr 000114905 £2199.00 £2638.80 INDUSTRIAL AIR COMPRESSORS ‡V-Twin *230V XEV16/100 X WAS £1414.80 inc.VAT FROM £706.80 inc.VAT £589.00 exc.VAT Model Type TonneOrder Code exc.VAT inc.VAT CTJ2250LP* Low Profile 2.25 020113070 £49.98 £59.98 CTJ3000GB Pro Garage 3 020113032 £109.98 £131.98 CTJ3000C Pro Garage 3 020113037 £149.98 £179.98 CTJ2QLP O Low Quick Lift 2 020111820 £149.98 £179.98 2 & 3 TONNE TROLLEY JACKS FROM £59.98 inc.VAT £49.98 exc.VAT *CTJ2250LP has a 2.25 tonne capacity, has a low entry of only 80mm and includes 2 sockets JACKS ALSO IN STOCK UP TO 5 TONNE CTJ2250LP O WAS £183.59 inc.VAT JUMP STARTS EXTRA LONG 1M LEADS JS1224LI Model Starts Engines up to Peak Amps Order Code exc.VAT inc.VAT JS1100 3L 1100 010310017 £86.99 £104.39 JS1224 6L 2000 010311224 £179.98 £215.98 JS1224Li 8L 1200 010311225 £196.99 £236.39 BEST SELLER JS1224 FROM £104.39 inc.VAT £86.99 exc.VAT PRO TOOL CHESTS & CABINETS SEE ONLINE FOR OUR HUGE RANGE OF TOOL STORAGE Model Description Order Code exc.VAT inc.VAT 1 CBB209C ‡ 9 Dr Chest 070118032 £149.98 £179.98 2 CBB217C 7 Dr Cabinet 070118057 £279.00 £334.80 3 CTC1300C 13 Dr Combi 070113042 £189.98 £227.98 3 1 2 PRICE CUT NOW FROM WAS £185.99 inc.VAT £179.98 inc.VAT £149.98 exc.VAT Superb professional quality, heavy duty, lockable tool chests & cabinets Ideal for use in automotive & industrial workshops Extra tough triple layer cover Heavy duty steel tubing Ratchet tight tensioning GARAGES/WORKSHOPS CIG81220 KEEPS THE WEATHER OUT! LENGTH UP TO 40’ ZIP CLOSE DOOR Model Dims Order Code exc.VAT WAS inc.VAT inc.VAT CIG81212 3.6 x 3.6 x 2.5m 140613584 £239.98 £298.80 £287.98 CIG81015 4.5 x 3 x 2.4m 140613570 £276.00 £334.80 £331.20 CIG81216 4.9 x 3.7 x 2.5m 140613574 £315.00 £382.80 £378.00 CIG81020 6.1 x 3 x 2.4m 140613572 £345.00 £418.80 £414.00 CIG81220 6.1 x 3.7 x 2.5m 140613576 £385.00 £466.80 £462.00 CIG81224 7.3 x 3.7 x 2.5m 140613578 £479.00 £586.80 £574.80 CIG1432 9.7x4.3x3.65m 140613594 £1079.00 £1318.80 £1294.80 CIG1640 12x4.9x4.3m 140613596 £2398.00 £3118.80 £2877.60 BRIGHT WHITE INTERIOR PRICE CUT NOW FROM WAS £298.80 inc.VAT £287.98 inc.VAT £239.98 exc.VAT Ammeter Multi-position charge regulator Overload protection on charging cycle BATTERY CHARGERS /ENGINE STARTERS Model Max Amps Charge/ Boost Order Code exc.VAT inc.VAT BC125 20/120 010310125 £89.98 £107.98 BC190 38/180 010310190 £104.99 £125.99 WBC180 ‡ 35/180 010311500 £149.98 £179.98 WBC400 X 60/350 010311515 £199.98 £239.98 BC520P 50/510 010311082 £259.00 £310.80 ‡ WAS £191.98 inc.VAT X WAS £262.80 inc.VAT BC125 FROM £107.98 inc.VAT £89.98 exc.VAT CHT859 040210641 TOOL KIT SETS FROM £101.99 inc.VAT £84.99 exc.VAT Model Pieces Order Code exc.VAT inc.VAT CHT641 199 040210641 £84.99 £101.99 PRO394 90 040218394 £109.98 £131.98 CHT862 235 040212862 £114.99 £137.99 CHT859 300 040213859 £197.00 £236.40 PRO396 222 040218396 £629.00 £754.80 300 HAND TOOLS INCLUDED SEE ONLINE FOR FULL DETAILS OF THESE TOOL KIT SETS Quick lift Nonmarking nylon wheels ALUMINIUM RACING JACKS Model Lifting Cap. Order Code exc.VAT WAS exc.VAT inc.VAT CTJ1500QL 1.5T 020112633 £104.99 - £125.99 CTJ1250AC 1.25T 020111818 £125.99 £155.98 £151.19 CTJ2500QLGB 2.5T 020112803 £159.98 £203.98 £191.98 CTJ1800AB 1.8T 020113202 £189.98 £233.99 £227.98 CTJ1250AC FROM £125.99 inc.VAT £104.99 exc.VAT Lightweight and portable design Adjustable power and speed dials for accurate welding control NO GAS INVERTER MIG WELDER IMIG100NG 010115610 £179.98 inc.VAT £149.98 exc.VAT Professional type torch with on/off control Turbo fan cooled Easy conversion to gas with optional accessories NO GAS/GAS MIG WELDER MIG103NG 010115615 BEST SELLER MIN/MAX AMPS 35/90 £161.99 inc.VAT £134.99 exc.VAT DRILL PRESSES Range of precision bench æ RRU SUHVVHV for enthusiast, engineering & industrial applications CDP102B Model Motor (W) Speeds Order Code exc.VAT WAS inc.VAT inc.VAT CDP5EB 350 / 5 060712030 £84.99 £113.99 £101.99 CDP5RB 350 / 5 060710035 £89.98 £113.99 £107.98 CDP102B 350 / 5 060715512 £109.98 - £131.98 CDP152B 450 / 12 060715522 £179.00 - £214.80 CDP452B 550 / 16 060715575 £289.00 £358.80 £346.80 CDP502F 1100 / 12 060715592 £675.00 £826.80 £810.00 B = Bench mounted F = Floor standing PRICE CUT NOW FROM WAS £113.99 inc.VAT £101.99 inc.VAT £84.99 exc.VAT INVERTER GENERATORS 2 KVA FROM £298.80 inc.VAT £249.00 exc.VAT IG1900 ‡ WAS £1078.80 inc.VAT X WAS £2230.80 inc.VAT Model Max Output Weight KG Order Code exc.VAT inc.VAT IG1700F 1700W 22 010617095 £249.00 £298.80 IG1100 1050W 13.4 010611103 £279.00 £334.80 IG1900 2000W 20 010617117 £329.00 £394.80 IG2300 2200W 21 010612302 £389.00 £466.80 IG4000‡ 3800W 57 010617130 £895.00 £1074.00 IG8000 X 7500W 129 010617135 £1699.00 £2038.80 BRITAIN’S TOOLS & MACHINERY SPECIALIST
News 10 www.aftermarketonline.net SEPTEMBER 2025 GSF Car Parts has honoured one of its top branch managers with the opportunity to enjoy a Ferrari 296 GTS supercar for a weekend. The prize formed part of an internal competition which challenged all GSF branch managers to deliver the highest sales growth during the first half of the year. The Ferrari, belonging to GSF executive chairman Sukhpal Ahluwalia, was presented to Nick Fogg from GSF Heathrow as the branch manager who delivered the highest sales. The team at GSF Heathrow more than doubled sales year-on-year between January and June. Aftermarket magazine joined members of the GSF senior leadership team to witness the unveiling of the car. Nick Fogg, Heathrow branch manager, said: “It feels amazing for me and the branch to be recognised for our performance this year. It hasn’t come easy, and I am immensely proud of my team for overcoming many hurdles to achieve the highest rate of growth in the business. It’s an incredible achievement. “The commitment I see each day is inspiring. We have a brilliant mix of individuals who all bring energy, dedication and passion to deliver the best in class for our customers.” GSF’s CEO Steve Horne said: “I’m very grateful to Sukhpal for offering such an incredible prize as we celebrate one of our most valued colleagues and teams. “Our Heathrow branch has set the standard for customer service and entrepreneurship. As we’ve seen, the first half of 2025 hasn’t been the easiest period for many motor factors, but GSF Heathrow is living proof that our customer-first approach is absolutely the way to do business. Congratulations to Nick and the team.” The presentation came as GSF announced it had continued its strong performance in the first half of 2025, with sales climbing over 20% year-onyear. That followed 21% growth in 2024, continuing an extended run of sectorleading performance. GSF said the figures defied market trends, which has seen sources reporting UK aftermarket revenues shrunk by 5.8% in the first half of 2025 compared to the same period in 2024. Since the beginning of 2024, GSF has invested more than £100 million into the opening of its national distribution centre in Wolverhampton, improved stock levels, new IT systems, vans and computers as well as adding 22 new branches, seven of which were opened this year. This takes the branch network to 201 locations, with at least another five planned before the end of 2025. Nick Fogg with Sukhpal Ahluwalia Supercar bonus for top performance
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Spotlight 12 www.aftermarketonline.net SEPTEMBER 2025 As vehicle technology evolves, blending mechanical, diagnostic and software knowledge, it’s only natural that the industry starts attracting talent from other sectors, according to Autotech Group CEO Simon King. King told Aftermarket that the growing recruitment of individuals from allied industries into the automotive aftermarket was an encouraging sign and his company is seeing a shift toward skills-led recruitment. “We’ve seen the consequences of past downturns, particularly post-2008, when many experienced technicians left the trade, and it’s clear that welcoming those with transferable skills is no longer just a benefit, but a necessity. “As vehicle complexity increases, so too does the need to look beyond traditional experience and bring in fresh thinking from adjacent fields. But it’s not just about lateral movement; the future of the aftermarket also depends on attracting a new generation of talent.” King said that means actively changing perceptions of the industry among younger people, repositioning the motor trade as a progressive, tech-driven environment with real opportunities for growth. Without that shift, the sector risks weakening the long-term pipeline of skilled professionals it so urgently needs. This shift is also happening against a backdrop of wider workforce pressures. Autotech’s own 2025 survey revealed that over 70% of vehicle technicians are considering leaving their current jobs, driven by demands for better work-life balance, and clear opportunities for advancement. Reflecting a clear move toward flexibility, the survey also uncovered that nearly 79% of respondents ranked working hours as more important than salary. Among younger professionals, 75% cited skill development and progression as top priorities, while many mid-career workers expressed interest in selfemployment or switching industries altogether. “These insights highlight a sector in transition, and one that requires fresh thinking in workforce strategy, King said. “In June, we brought together HR leaders from across the automotive sector, from OEMs and dealer groups to independent aftermarket businesses, for a working forum on workforce strategy. “What emerged was a shared urgency to rethink how we attract and retain talent, particularly in light of electrification, digitalisation, and evolving employee expectations.” The forum discussed inclusive hiring models, returner programmes, and flexible staffi ng. King said there was a strong consensus that the future of recruitment lies in adaptability, collaboration, and skills-focused planning — rather than rigid job specs or legacy approaches. Aftermarket just the job for a change of career Welcoming those with transferable skills into the aftermarket brings fresh talent and ideas into the sector — and helps drive business success, say recruitment experts As vehicle complexity increases, so too does need to bring in fresh thinking There is a continued swing toward in-person working, particularly in customer-facing sales and technical roles
Spotlight 13 www.aftermarketonline.net SEPTEMBER 2025 Meanwhile, Glen Callum Associates (GCA) said its most recent quarterly report confirmed a continued resurgence in field-based and officebased roles, along with a sharper focus on skills-based hiring from outside the sector. According to the automotive aftermarket recruitment specialist’s report, Q1 hinted at a return to businesses looking to refine their hiring strategy amid evolving workforce expectations and sector-specific challenges. Now the latest (Q2) report has confirmed the trend. Field-based placements edged slightly ahead at 45%, compared to 43% in Q1, followed closely by onsite/office-based roles at 41% (Q1: 43%). Remote working saw a modest increase to 9% from 5% previously, while hybrid roles slipped to just 5% (Q1: 9%). Kayleigh Bradley, senior recruiter at GCA, said: “We’re seeing a continued swing toward in-person working, particularly in customer-facing sales and technical roles. Businesses are prioritising relationships, face time with clients, and on-site presence to drive performance.” The aftermarket’s appetite for transferable talent also remained strong. While 91% of placements in Q2 were within the core industry, 41% of those hired came from allied sectors, a slight decrease from Q1 (43%). GCA said this highlights the value companies are placing on adaptable skillsets and diverse professional backgrounds. And automotive firms are becoming more strategic with recruitment, according to GCA director Kerrie Richards. “With long-standing skills gaps in sales, operations and technical roles, organisations are increasingly looking beyond the sector to bring in fresh ideas and proven expertise. It’s a smart way to innovate while still filling vital gaps.” Key Q2 placement insights from GCA include: O 82% of roles placed were nonexecutive (Q1: 100%), indicating a slight uplift in senior hiring as market confidence grows. O The dominant job categories remained sales, marketing and operations (82%), followed by technical (9%), and IT/ Data (4.5%), with senior executive/ management also at 4.5%. O 50% of all roles filled were headhunted, reaffirming the competitive nature of the talent landscape. O The south of England emerged as the most popular hiring location. Data from the Q2 report paints a clear picture of an aftermarket industry with an emphasis on commercial agility, technical support, and on-the-ground relationship building. The slight uptick in executive hiring suggests businesses are now also turning attention to long-term strategy, GCA said. GCA continues to support aftermarket businesses with detailed market insight, tailored talent search and a consultative approach to recruitment. Email hello@autotechgroup.co.uk and jobs@glencallum.co.uk for specialist recruitment advice for your company. Aftermarket’s appetite for transferable talent has remained strong Autotech Group CEO Simon King: ‘Need to rethink how we attract and retain talent.’
Business 14 www.aftermarketonline.net SEPTEMBER 2025 Best of British icon slips into overdrive John Shepherd talks to Duckhams global CEO, Mike Bewsey, who said the famous brand is in pole position to make new business inroads into the aftermarket These are exciting times for Duckhams Oils, which was given a major boost earlier this year when UK entrepreneur and business leader, Zuber Issa, invested an undisclosed amount in the brand. Issa, who co-led the multi-billionpound acquisition of Asda in 2021, said he aimed to help the brand expand into new markets and sectors, driving cutting-edge R&D to meet the evolving demands of modern engines. When I caught up with global CEO Mike Bewsey recently, it was clear that the brand with a 125-year plus pedigree was still going places and setting its sights on reaching new heights. As an indication of the brand’s fresh impetus, Bewsey was at Automechanika in Birmingham in June and keen to talk about how Duckhams had returned to what he termed ‘direct sales’ after more than 20 years. Duckhams has not been at that particular event before, but Bewsey said it was an important signal to the aftermarket and wider automotive sector. “This is in effect a rebirth for Duckhams by going into direct sales,” he said. “We were not selling direct, instead everything was licensed previously. “But now it’s not just selling, it’s supporting. Finding the right distributors, the right workshops and talking to workshops so we better understand their needs.” The iconic yellow branding acted like a beacon at the Birmingham show — with the stand featuring Duckhams’ signature “hamburger” logo, as Bewsey dubbed it. “The marketing guys hate it when I call it that, but brand consistency is important and retaining key visual identity elements like that are important.” In addition, brand recognition helps mechanics upsell product because they and their customers know they are working with a tried and trusted brand. Even leaving a bottle of the magic Duckhams formula in the car as topup oil for a customer can enhance confidence and retail/trade crossover recognition, Bewsey said. And lubricants is a serious business, which is why Bewsey said Duckhams is Mike Bewsey (left) and Zuber Issa: ‘Duckhams has immense potential for growth’
Business 15 www.aftermarketonline.net SEPTEMBER 2025 Duckhams Oils and partners at Duckhams Yuasa Racing announced in July it would be supporting the ‘Race to Save Lives Campaign’ — a new mental health initiative in motorsport in support of the David Riddell Memorial. Launched at the latest round of the Porsche Carrera Cup GB at Thruxton, the campaign aims to break the stigma and open up conversations around mental health in motorsport. Duckhams chief marketing officer Rajat Moitra said: “The more we can support each other, in motorsport and beyond, and encourage people to talk more openly about mental health, the better. “Duckhams has always celebrated the Best of British, and that’s what we continue to do.” Driving ahead for mental health keen to expand its support, training and technical guidance for workshops and independent garages. That support is needed to help the industry understand and deal with increasing complexity in regulations and engine technologies that challenge workshops. Bewsey’s expertise includes holding the presidency of the UK Lubricants Association and he also sits on the board of the independent Verification of Lubricant Specifications body. In terms of the shifting market and outlook for the future, Bewsey said hybrid and plug-in vehicles are seen as a bridge to increased acceptance and use of EVs. However, with the uptake of fullyelectric vehicles slowed, extending the relevance of internal combustion engine (ICE) vehicles and high-performance lubricants is vital. “Older vehicles are remaining on the road longer and we’re very confident that ICE engines will be around for quite some time to come.” Meanwhile, Bewsey said oil production continues in Malaysia and Thailand, in addition to blenders in the Middle East and the UK. But Duckhams will continue to be a brand tied to cars. “We’re still not in marine or aviation sectors and nor will we be,” Bewsey said. “Anyhow, the cost of entering those markets would be huge and you might just dilute your impact as well if you try to go there.” In terms of passenger vehicles, he said Duckhams sees itself as the top tier 2 brand in the UK. On the recent equity investment by Issa, Bewsey said this signalled strong confidence in the brand, its leadership and its long-term vision. “Zuber is a very successful entrepreneur with a proven track record and strategic insights that will be invaluable as we scale our business both in the UK and globally. This partnership opens exciting new possibilities for Duckhams.” Issa, who is also CEO of UK petrol forecourt and convenience retail destination operator, EG On The Move, said earlier this year: “Duckhams is a brand with an extraordinary legacy and immense potential for growth. I am confident the brand will resonate with customers both in the UK and globally given car manufacturers are producing more efficient vehicles that need premium grade oils and fuels. “By investing in innovation, sustainability, and strategic market expansion, we can ensure Duckhams can establish itself to be a leader in the lubricant sector for years to come.”
Business 16 www.aftermarketonline.net SEPTEMBER 2025 How to ensure your business is ‘loan ready’ Joe Phelan, money.co.uk business loans expert, offers advice on how lenders assess small firms in 2025 What stands between your small business and its next stage of growth? Often, it’s access to funding. The capital to invest in new equipment, hire skilled talent, or expand into fresh markets can be a game changer. And, for many enterprises, business loans are the most direct and effective way to secure that crucial investment. But while applying for a loan may be simple, getting approved isn’t always as straightforward. Lenders take a broad, datadriven view when assessing applications, looking at everything from your credit score to your cash flow and business plan. But ultimately, it comes down to risk. They want to be confident you can repay what you borrow. Here’s what lenders are really looking for — and how to get ahead before you apply. Lenders want a clear picture of your business’s financial health. Expect to provide up-to-date records, including your profit and loss statement, balance sheet, and cash flow forecast. Make sure your bookkeeping is watertight. Consider working with an accountant or using cloud accounting software for clean reports. Double-check your Companies House filings and ensure accounts are up to date. Business account history How you manage your business bank account matters. Lenders will review your account to assess cash flow stability, income patterns, and your ability to manage expenses. If you’re still using a personal account for business transactions, maybe it’s time to switch to a dedicated business account. This not only looks more professional, but helps lenders assess your finances more accurately. Know and improve your credit score Both your personal and business credit scores can impact your loan application. Missed payments, county court judgments, or a lack of credit history could raise red flags. Check your credit score regularly. If it is lower than you’d like, start building it by paying bills on time, reducing debt, and avoiding unnecessary credit applications. Clear plan for funds Lenders don’t just want to know if you can repay a loan — they also want to know why you need it, and how it will help your business grow. A strong, well-thought-out funding plan demonstrates purpose, strategy, and intent. Outline exactly how much you want to borrow, how it will be spent, and what kind of return or impact it’s expected to deliver. This could be part of a wider business plan or presented as a standalone proposal. Debt-to-income ratio Your ability to repay a loan is a key part of any credit decision. Lenders will calculate your debt service coverage ratio (DSCR) or similar metrics to ensure your business generates enough income to cover repayments. As a rule of thumb, aim for a DSCR of 1.25 or above, meaning your income is at least 25% higher than your debt obligations. If you’re not quite there, it might be worth delaying your application to improve profitability or reduce liabilities. Your business structure Generally, limited companies have access to a wider range of lending options compared to sole traders, who may be assessed more heavily on their personal creditworthiness. If you’re currently operating as a sole trader, it may be worth exploring whether incorporating could open up better funding opportunities. Preparation pays In a competitive lending landscape, being loan ready is about more than optimism — it’s about being organised, strategic, and financially savvy. To see your loan option, use our free tool (https://bit. ly/46wOjde) to check your eligibility and compare offers matched to your business needs, with no impact on your credit score. The number of private sector businesses in the UK at the start of 2024 was 5.5 million, of which 5.45 million had up to 49 employees, according to the Department for Business & Trade. The repair of cars and motorcycles, together with wholesale and retail trade, was the UK industrial sector with the highest SME turnover (35%) and employment (15%) as of the start of 2024.
Insight 17 www.aftermarketonline.net SEPTEMBER 2025 In 2013, a clear issue arose in the UK lubricants industry. Reputable lubricant producers could see companies making claims that were simply unrealistic, like mutually exclusive claims. Either these companies didn’t understand the claims they were making, or they were intentionally attempting to gain a market advantage by increasing the number of claims made beyond those that could reasonably be supported. Market standards, like OEM specifications and the ACEA engine oil sequences existed, but no one was policing them. This disadvantaged responsible manufacturers and put end users at risk of buying products that couldn’t deliver what they claimed. A few lubricant companies had tried approaching UK Trading Standards for help, but they didn’t have the technical expertise or resources to investigate or take action. The United Kingdom Lubricants Association (UKLA) realised there was an issue and decided to act. This wasn’t about naming and shaming the companies involved, but about encouraging compliance, educating the end user and ensuring a level playing field for the benefit of end users. So, a new organisation was created as a subsidiary of UKLA — VLS. Since 2013, VLS has investigated over 130 cases. Most have been related to passenger vehicle engine oils, which comprise a significant share of the overall lubricants market. However, there has been a recent rise in the number of cases involving commercial vehicle engine oil and automotive hydraulic f luids. Non-compliance with stated specifications is the most frequent cause of complaint, but conflicting or unevidenced OEM approvals, noncompliance with industry standards and low temperature properties have all seen an increase in complaints recently. It is vital that any end user can be confident that a product is accurately described and can deliver what it claims. Once accepted, every case is anonymised and reviewed by VLS’s independent Technical Review Panel, made up of industry experts who donate their time to support the industry. Without their expertise and VLS’ robust, anonymous process, it would not have the skills and resources required to adequately investigate products and assist lubricant marketers in bringing products into compliance. In many cases, products have been reformulated to bring them into compliance. However, several cases have been referred to Trading Standards due to non-compliance, and public safety warnings have been issued where there were significant public safety concerns. When VLS was first formed, there was clearly a lack of understanding in some areas of the marketplace. Twelve years later, VLS is confident that the message around compliance is being heard. However, the significant rise in cases over the past two years and the complexity of those cases demonstrate that there is still work to be done. Visit our website — https://ukla-vls.org. uk/ — to find out more and keep up-to-date with latest investigations. If you have concerns about a lubricant’s ability to deliver what it claims, email admin@ukla-vls.org.uk or call 01442 875922. In this first of a regular series looking at the role of the Verification of Lubricant Specifications (VLS) in upholding standards in the industry, for the benefit of end users and consumers, chairman Harald Oosting talks to Aftermarket about the independent body’s role Protecting you and your workshop Harald Oosting Insight 17
Technical 18 www.aftermarketonline.net SEPTEMBER 2025 Don’t take fault alerts at face value Tracking down a Corsa ABS fault? Sam Peters, site manager at multi-award winning Oldfields Garage in Herefordshire, says check the wiring loom first Increasing numbers of Vauxhall Corsas (2019-2023) are presenting with ABS and ESP warning lights, often accompanied by fault codes pointing to wheel speed sensors and the electronic parking brake (EPB). At face value, these symptoms naturally steer technicians toward the ABS sensors or even wheel bearing issues — a logical assumption given the dashboard alerts and stored fault data. However, both a recent technical bulletin and our repeated workshop experience point to a far simpler and more frequent root cause. Common fault codes identified were: O C003A 01: right rear wheel speed sensor circuit malfunction; O C0037 01: left rear wheel speed sensor circuit malfunction; O C1560 13 / C1561 13: electric parking brake (FSE) actuator open circuits. Additional fault codes often stored include C003A 11, C003A 12, C003A 29, C003A 2F, C003A 62, C0037 11, C0037 12, C0037 29, C0037 2F, C0037 62 and C050D 64. After checking stored diagnostic trouble codes (DTCs), reviewing live data, and consulting manufacturer technical platforms, we formulated a reliable test plan. Drawing on repeated experience with this issue, we now prioritise inspecting the wiring loom between the multi-block connector and the ABS sensor before disturbing the often-costly ABS unit. Time and again, we’ve identified wire damage near the rear wheels, particularly where the loom passes through flex points by the rear trailing arms. These areas are prone to fatigue, moisture ingress, vibration damage, and mechanical stress over time. Each rear wheel features its own dedicated sub-loom, which connects to the main loom running along the trailing arm(s). If a fault is found, the affected subloom can be replaced independently and relatively inexpensively, often preventing the need for more costly ABS sensor or wheel bearing replacements. This issue has been observed in both fully electric and internal combustion engine versions of the Corsa, suggesting a design-related vulnerability, irrespective of drivetrain. Repair strategy When investigating ABS or EPB-related faults on this model, especially when rear sensor DTCs are stored, start your diagnosis at the rear wiring looms. A single broken wire can mimic sensor failure and potentially save hours of diagnostic time if caught early. Vehicles get more complex with every new model, but sometimes it’s the simplest of fault, like wiring loom failure, that cause the biggest headaches. With a solid diagnostic process and an understanding of common weak spots, you can get to the root of the problem quickly, saving time, money, and giving customers real confidence in the fix. Simplest of faults can cause the biggest headaches Sam Peters
Technical 19 www.aftermarketonline.net SEPTEMBER 2025 Business management software designed for the Automotive aftermarket. www.klipboard.com Your Business Your Way Klipboard, the new name for Kerridge Commercial Systems Bright solution to annoying headlamp issue leaves motorist beaming Apersistent headlight issue plagued a 2013 Mazda 6 Estate, frustrating both the vehicle owner and workshop technician. A full headlight replacement seemed the only option left — until ALLDATA Repair shed light on a smarter solution. The problem in question was dim Xenon headlights. The owner, the vehicle’s first and only one, had repeatedly complained about the headlights becoming increasingly dim over time. Despite a technician replacing both the bulbs and the left-side ballast, the issue remained unresolved. By this point, the owner had already spent £1,500, yet the headlights continued to underperform — leaving her, understandably, frustrated. The next proposed step was to replace both headlight units, which would likely cost between £800 and £1,000 per side. Fortunately, that expensive step proved unnecessary. Instead of a potential £1,000 repair, the actual solution cost just £25 — and, most importantly, it resolved the issue completely. By consulting ALLDATA Repair for instant access to manufacturer-specific technical information, a technician found a technical service bulletin identifying the reflector as the likely root cause. Mazda had introduced the reflector as a serviceable part, available for around £25. Thanks to detailed service instructions, the technician was able to replace the reflector in just 20 minutes. The result: restored lighting performance and a satisfied customer, at a fraction of the expected cost. Thanks to the accurate data, mirrored from the 43 VMs ALLDATA Europe includes on its repair catalogue, the problem was easily rectified. The customer was satisfied that the saga had ended happily, while the technician not only helped the customer save money but also their time and resources by accurately identifying the cause and applying the correct solution. This case demonstrates that experience and guesswork aren’t enough — vehicle repair is complex and manufacturerspecific data is vital in ensuring safe, efficient and accurate repairs. ALLDATA Repair comprises more than 90 million articles, over eight-and-a-half million technical drawings and wiring diagrams with electrical connector views. That is procedures for more than 153,000 year, make, model and powertrain combinations, or 97% of vehicles on the road today. Visit https://www.alldata. com/eu/en/repair-europe to sign up for a trial.
Technical 20 www.aftermarketonline.net SEPTEMBER 2025 Blueprint to untangle the wiring maze Rise in wiring loom repairs highlights need for smarter technical data access Wiring looms are now the most repaired part following a vehicle collision, overtaking bumpers, research from AA Accident Assist shows. The shift highlights the growing complexity of modern vehicle repairs, where access to detailed wiring diagrams and accurate repair data is now essential for workshops. “HGS Data from Hella Gutmann is designed to meet precisely this need,” said Julian Goulding, head of garage equipment at Hella Gutmann. “It’s an online platform that gives workshops comprehensive access to repair data across more than 49,000 vehicle models, including full wiring diagrams, circuit layouts, service schedules, and fault diagnostics.” According to the analysis of over 14,500 vehicle repairs in 2024/25, 99% required replacement wiring looms. With vehicles now increasingly equipped with advanced technologies such as parking sensors, rear view cameras, and adaptive cruise control, electrical components are now more often damaged in collisions than traditional body panels. It underscores the rising complexity of vehicle repairs and the critical need for workshops to have access to detailed wiring diagrams and precise repair data. Technicians using HGS Data can quickly drill down into part-specific information via interactive circuit diagrams, making fault-finding more efficient and repairs more precise. The platform draws on hundreds of thousands of real-world workshop cases, offering in-depth coverage of all key vehicle systems: from engine control and cooling to brakes, wheel alignment, torque settings, and timing belts. A built-in diagnostic database provides step-bystep fault resolution based on symptoms, while direct access to Hella Gutmann’s technical call centre ensures expert support is always available when needed. The system also tracks manufacturer recalls from the past 18 months, allowing garages to keep customers informed of unresolved safety issues. “To make life easier for busy workshops, we’ve designed the HGS Data licence to be as practical and cost-effective as possible,” said Goulding. “With just one licence, two users can access the full range of technical data simultaneously, all for one clear monthly fee, with no hidden extras.” Visit https://www.hella. com/techworld/uk/ workshop-equipment/ service-solutions/hgsdata/ for further information and to get HGS Data in your workshop.
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