The voice of the independent garage sector April 2025 www.aftermarketonline.net 10 Spotlight MOT cap relief ahead? 14 18 Technical Top Tech/Top Garage Under starter’s orders The ultimate challenge
NGK ignition coil and lead selection is simple via the Niterra Part Finder at www.ngkpartfinder.co.uk/catalogues/cars ngksparkplugsuk Niterra UK Ltd YouTube ngkntk_uk Niterra UK Ltd ngkntk.com/uk Misfires, rough idling or sluggish performance? These issues may signal potential ignition lead or coil failure. Or what if those symptoms pointed to problems with fuel injectors, or sensors, or mechanical wear? This diagnostic complexity can lead to unnecessary part replacements and costly repeat visits. A detailed investigation is crucial before replacing components. With Niterra, quality replacement is straightforward, thanks to our trusted NGK range. Understanding the interplay between coils, leads and other ignition components is essential to accurate diagnostics and effective repairs. PROACTIVITY PAYS Modern ignition systems are evolving to boost combustion efficiency. Dual spark technology, for example, optimises power delivery and ensures smooth running but places extra strain on ignition coils. Ignition coils and leads are built to last but operate under extreme conditions and, like tyres, should not be pushed beyond their lifespan. Ignoring early warning signs or delaying replacement can result in complete component failure, increased emissions and damage to other engine parts. Workshops must therefore select replacement components carefully to ensure compatibility and reliability. Durability is key – inferior parts may work initially but degrade faster, leading to recurring faults and frustrated customers. THE CASE FOR QUALITY NGK, Niterra’s flagship brand, is synonymous with ignition excellence. Our world-renowned spark plugs depend on equally high-quality ignition coils and leads to provide the essential spark that drives petrol engines. All of NGK’s ignition coils are engineered for optimal fit, excellent vibration resilience and superb shortcircuit protection. The range includes: • Distributor Coils • Block Coils (with dual high-voltage output options) • Pencil Coils (with single or double spark technology) • Coil Systems (also known as ‘rails’) NGK leads deliver dependable performance by conducting high ignition voltage with minimal loss. Designed to resist moisture, heat (up to 220°C) and engine vibration, these leads ensure consistent performance even under demanding conditions. This attention to quality means that workshops can rely on NGK components to reduce rework and keep vehicles running efficiently. Diagnosing ignition issues isn’t always straightforward, but choosing quality replacement parts is. NGK ignition coils and leads provide the durability, performance, and reliability workshops need to keep their customers on the road. TAKING THE LEAD Niterra UK Ltd outlines how workshops can enhance their operations with NGK ignition coils and leads.
Editor’s comment 3 www.aftermarketonline.net MARCH 2025 Editor John Shepherd john@aftermarket.co.uk +44 (0) 1732 370 345 Head of Sales Angela Lyus angela@aftermarket.co.uk +44 (0) 7823 736 629 Managing Director Ryan Fuller ryan.fuller@dfamedia.co.uk Marketing Manager Hope Jepson hope.jepson@dfamedia.co.uk Production Design Anthony Wiffen production@aftermarket.co.uk +44 (0) 7851 612799 Finance Department accounts@dfamedia.co.uk +44 (0) 1732 370 340 Contributors Harald Oosting | Phil Peace Mike Schlup | Richard Tutt Published by DFA Media Group 192 High Street Tonbridge Kent TN9 1BE +44 (0)1732 370340 ISSN 2516-9149 Aftermarket is published 10 times a year and is sent free of charge to applicants meeting the publisher’s criteria. All others may subscribe at £60 per anum, £120 Europe and £150 rest of the world. While every care is taken to provide accurate information, the publisher cannot accept responsibility for any errors or ommisions, no matter how caused. All rights reserved. No part of the publication may be reproduced or transmitted in any form or by any means without prior consent of the publisher. The views of contributors do not necessarily represent the views of the publisher. Copyright: DFA Aftermarket Media Ltd 2025. Average net circulation July 2023 to June 2024 21,945 Industry’s finest keep calm and carry on Iwas preparing this issue of Aftermarket for publication shortly before the chancellor’s much anticipated spring statement to parliament and, despite previously ruling out further tax rises, all bets were off as to what she might announce. Independent garages are among businesses that have been feeling the economic heat for some time now, but many owners and operators have told me that keeping calm and carrying on is the best way ahead. However, there could be a glimmer of light soon. As I write, the Independent Garage Association was waiting to hear the outcome of its meeting with government policy chiefs, in which industry leaders pressed the case to lift the MOT price cap that has remained frozen for the best part of 15 years. Getting that cap lifted would not resolve all financial pressures overnight — but it would be a major step forward. You can read more about this in our special Spotlight feature on page 10. But there is plenty to be optimistic about too. We are part of a vibrant industry that is growing thanks to rapid increases in the use of technology and a highly-skilled, enthusiastic workforce. Talking of enthusiasm, not many would give up a precious day off to attend a seminar to expand their skills further still, but that was what happened recently at the first Repair Excellence Event, hosted by ALLDATA Europe, and held at the Shaikly Motor Company in Colchester. You can read more about the event on page 46, but it was great to catch up with the dozens of independent workshop owners and technicians that turned out to take part, despite the early-morning start. Aftermarket was also delighted to team up with Castrol for an exclusive webinar last month on understanding oil. For those of you who missed it, see page 6 for details of how to watch it again. Meanwhile, our ongoing campaign to acknowledge and reward the garage industry’s champions continues, as this year’s search to find the UK’s Top Technician, Top Garage and newly-launched Top Apprentice gathers pace. If you have not yet entered, don’t be left behind! Turn to page 18 for details of how to enter — and find out which industry-leading organisations are among the latest that have signed up to back the contest. And if your company is making news, do get in touch and let Aftermarket help share your story and expertise with industry peers. Enjoy the issue! John Shepherd Editor
News 4 www.aftermarketonline.net APRIL 2025 Contents 12Business Helping garages, virtually 12 Managing finances, motivating employees 13 14Technical Under starter’s orders 14 Keeping oil know-how in check 16 UK finally set for SERMI 17 6 18 News & features The ultimate test! Latest industry news roundup 6-8 Spotlight: Thaw in sight for MOT price freeze? 10-11 Top Technician, Top Garage Top Apprentice 18-19
News 5 www.aftermarketonline.net APRIL 2025 Subscribe to 26In focus Products 20-21 Tyre bay 22-25 Steering & suspension 26-28 Exhausts, CATS, accessories 30-32 Workshop wonders 33-34 Are you ADAS ready? 36-38 Peak planning 40-41 52Plus Training 42-43 Garage visit 44-45 On the road 46-47 On the move 48-49 Tea Break 50
News 6 www.aftermarketonline.net APRIL 2025 Independent garages are increasing their share of business for EV services, according to latest figures from UK comparison site BookMyGarage. Retail bookings via the platform have more than doubled each year for the past two years, with independent garages taking a significant slice of the pie, the platform announced on March 3. In 2023, private EV motorists made 112% more service bookings via the service and MOT booking site compared to 2022. In 2024, the figure leapt again with an increase in EV bookings of 136%. While EV bookings remained a small percentage of overall service and MOT bookings made through BookMyGarage, the platform said the surge in numbers over the past two years indicated a rapidly growing market segment in EV aftersales for the independent sector. EV bookings made up 0.4% of all BookMyGarage bookings in 2022, 0.7% in 2023 and 1.5% in 2024, which the platform said amounted to around a doubling of share year-onyear. Significantly, of all the active businesses currently live on BookMyGarage, including SecretService (aimed at the franchised network), 14.5% are independent garages which offer EV servicing facilities. BookMyGarage CEO Douglas Rotberg (pictured) said: “As used EVs increasingly filter into the used car market, inevitably, more independent garages are meeting the aftersales requirements of these vehicles. Our data shows an increasing proportion of independent garages able and willing to cater for EV owners. “The growth of EV service bookings for our independent garage partners reflects not just an increase of older EVs on the road — since drivers of older vehicles are more likely to book with an independent — but is illustrative of an expanding niche for independents.” Rotberg said the trend is expected to strengthen throughout the year. “The numbers for EV servicing may be modest but they are growing exponentially.” Aftermarket reported earlier this year that BookMyGarage had generated more than £22 million worth of additional retail work for its independent garage partners over just three months toward the end of 2024. EVs ‘driving more aftersales business’ for garages ATS Euromaster’s plans to close more than 80 UK branches, putting hundreds of jobs at risk, presents new opportunities for growth, according to Garages Services Online. GSO said while closures pose a significant challenge for employees, they also create openings for independent workshops to attract new customers seeking reliable, high-quality service. ATS had not responded to Aftermarket’s request for a statement about its closure plans at the time of going to press. However, GSO managing director Jim Lang said: “Independent garages are well-placed to fill the gap left by these closures. “With strong local connections, personalised service, and flexibility, independents can offer a level of care that larger chains often can’t match.” According to GSO the closures, representing a third of ATS’ UK network, are Aftermarket was delighted to host a free webinar last month, ‘Understanding Oil’, in which Castrol experts David Roberts and Arron Littlewood explored the critical role of engine lubrication and how to choose the right oil. For another chance to see the webinar, or if you missed it first time around, use the QR code to watch now. In the webinar, David and Arron explain the key differences between Castrol GTX, Magnatec, and Edge, and you will learn about wet belt deterioration, how using the wrong oil can accelerate wear, and the impact of incorrect oil use on diesel particulate filters. Understanding Oil – hear from Castrol experts ATS closures ‘opportunity for independents’, says GSO
News 7 www.aftermarketonline.net APRIL 2025 Lawson AutoTech is inviting independent garage owners to Scotland this summer for a new event aimed at putting the spotlight on this key sector of the automotive industry. The inaugural ‘Thistle Auto Revival’ will be held near the historic city of Stirling, in a move that aims to unite independent garages. Lawson AutoTech, a 2024 Top Garage finalist and a finalist in the competition’s BEN Workplace Health & Wellbeing Award category, said it wants to share insights that have seen the business go from being a ‘one-man band’ to a small team over four units that continues to grow. Programme highlights will include a Q&A session with a range of industry experts on key topics affecting the sector. Plus, Garage Hive will be on hand throughout the day to answer any questions on how to make the most out of selecting the best garage management systems. Comma Oils will be there too, advising on all aspects of the best products on the market to suit your business needs. In addition, Easityre, one of Scotland’s biggest providers of all tyres from budget to premium at great trade prices, will be taking part. The event is also being supported by Dingbro, Euro Car Parts and Crunchy Carrots marketing. Automotive industry charity Ben will also be on hand with advice on how to help garage owners and their staff. Once the work of the day is done, there will be a chance to compare notes and make new contacts in an invaluable networking session, followed by an evening drinks reception, gala dinner – and dancing for those who really want to relax at the end of the day! The whole event will be held at the Inglewood House & Spa. Visit https://bit. ly/3DUEdGU for details of the event including booking and accommodation information. For peace of mind always use a Garage Equipment Association member. GEA accredited engineers work to an industry code of conduct. Your assurance their skills and knowledge have been independently assessed. IS YOUR EQUIPMENT ENGINEER GEA ACCREDITED? Ask your engineer for his accreditation card ! The Upholders of Industry standards since 1945 The Garage Equipment Association www.gea.co.uk GEA ACCREDITED ENGINEER Name Company Discipline Exp Date ID Number XX123456 XX123456 XX123456 XX123456 XX123456 Lawson AutoTech to host ‘revival’ for garages driven by rising operational costs — a challenge that was echoed by 89% of vehicle repairers in a recent survey by The Motor Ombudsman. That survey identified these rising costs, along with utility bills and taxes, as their biggest challenges for 2025. In response, GSO said it is further refining its work to get more garages actively doing business online. “Garages that strengthen their online presence will be in the best position to attract new customers and secure more profitable work,” Lang said. “By using tailored digital strategies, independent workshops can ensure they’re visible when drivers in their area are searching for trusted services.” GSO, which specialises in bespoke website development that boosts rankings and generates high-value bookings, has a track record of delivering more than 1.2 million organic Google visits annually for independent garages, “Every garage has its own strengths and business goals,” Lang said. Lang said GSO will be introducing an expanded range of services in the coming weeks to support garages going for growth.
News 8 www.aftermarketonline.net APRIL 2025 Arnold Clark Autoparts has opened the doors of its newest motor factor branch in Liverpool. Craig McCracken, group factor manager at Arnold Clark, said the expansion of the firm’s network was part of its mission to further support independent garages. “Liverpool is a vibrant hub and we’re confident our presence here will support the local automotive industry while meeting the growing demands of our customers.” The new branch will offer an extensive range of globally recognised brands alongside exclusive Arnold Clark Autoparts products such as Disctech braking, Ultratec oils and Goliath batteries, all eligible for the firm’s A-Points loyalty scheme. GSF agrees exclusive UK battery supply deal GSF Car Parts has agreed a deal to exclusively supply Amaron lead batteries for the UK aftermarket. Amaron is among brands from Indian lead battery manufacturing giant Amara Raja Energy & Mobility. GSF said on February 25 the deal marked a significant commercial partnership for supplying high quality vehicle parts and components to the UK aftermarket. Stock will initially be available off the shelf at GSF branches in Birmingham, Bradford, Leeds and London, with batteries readily available for overnight delivery across other areas of the country from GSF’s National Distribution Centre. Five SKUs will cover more than 8,000 applications. Every battery comes with a four-year unlimited mileage warranty. The Amaron brand sells more than 50 million batteries every year across 60 countries, with the UK joining that list following this commercial partnership. HEVRA hails garages alliance expansion Hybrid and EV vehicle repair alliance HEVRA has announced an expansion of its coverage to support more than 400 models. HEVRA, a network of independent garages specialising in electric and hybrid repairs, said the milestone underscored its commitment to providing comprehensive technical expertise and support for the growing number of EV and hybrid owners across the UK. The network ensures its member garages have access to the latest training, diagnostic tools and technical support Craig Scragg, HEVRA technical services manager, said: “Reaching the achievement of over 400 supported models demonstrates our dedication to staying at the forefront of this evolving industry. Vehicle component specialist ELTA Automotive is to produce and distribute Lucas spark plugs throughout the UK and Europe under an exclusive licensing deal. ELTA said on March 10 the move signalled a significant expansion of the Lucas portfolio under its stewardship. The deal builds on the success of the Lucas Vision range — particularly in automotive bulbs, which have seen substantial growth in sales and market share — ELTA said. The launch represents an exciting opportunity for distributors and workshops to drive innovation and ignite sales with a trusted brand. ELTA secures Lucas plugs licensing deal Arnold Clark expands with Liverpool branch First Line gearing up for ‘transformative’ year Parts supplier First Line has said it is geared up for a transformative year, with the market seeing increasing dominance of electric and hybrid vehicles. The family-owned business, with over 40 years of experience in the industry, predicts that 2025 will see the aftermarket sector facing a series of challenges and opportunities, especially as vehicle electrification accelerates. In the last year, First Line expanded its range to make 3,000 references available for hybrid models and a further 1,500 for EVs, including the popular MG electric models. And the company is urging aftermarket suppliers to keep up with the shift in technology to stay competitive.
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Spotlight 10 www.aftermarketonline.net APRIL 2025 Thaw in sight for MOT price freeze? As the test fee remains frozen into its 15th year, the IGA tells government policy chiefs the economic heat being endured by garages is becoming unsustainable Garage industry leaders held what was described as a high-level meeting with policy chiefs from the Department for Transport (DfT) and the Driver and Vehicle Standards Agency on March 11 to discuss the immense financial strain now being placed on garages by the stagnant MOT fee cap. However, despite the urgency of the talks, the automotive sector is still waiting for the mandarins of Whitehall to signal the government’s intentions. One industry insider who spoke to Aftermarket magazine on condition of anonymity said it was privately feared that ministers have become too distracted by the fallout of last autumn’s budget — and potential further adjustments to the nation’s finances — to give the auto industry some clarity. And as this edition went to press, there was still no confirmation from the DfT about when a decision on finally raising the price cap might be announced. The IGA had urged garages to speak up ahead of its talks about the longstanding MOT fee freeze. At the meeting, the IGA presented what it said was compelling evidence that the fee cap, unchanged since 2010, along with increasing operational costs is putting independent garages under unsustainable financial pressure. Without government intervention, garages are likely to re-assess which services return the greatest yield, ensuring they are generating enough revenue to cover business costs, the IGA warned. This could lead to obstacles in maintaining MOT services as a priority, contributing to longer waiting times, higher costs for motorists and potential risks to road safety. CEO of the IGA, Stuart James, said: “The independent garage sector plays a crucial role in ensuring the UK maintains its position as a world leader in road safety and providing affordable, accessible MOT services to millions of motorists. “However, the outdated MOT fee cap is placing financial strain on garages. If the government does not act swiftly, providing a solution that protects the MOT credibility while still keeping MOT tests a viable service for garages, we risk a decline in MOT service availability, which could lead to more unroadworthy vehicles on UK roads.” The IGA said urgent policy intervention is needed to secure the future of independent garages and protect motorists. The talks came ahead of the March 31 deadline for all MOT testers to complete their mandatory annual training and assessment to avoid suspension from testing duties. According to latest industry data, more than 20,000 testers were still outstanding ahead of the deadline,
Spotlight 11 www.aftermarketonline.net APRIL 2025 meaning a significant number risked being unable to carry out MOT tests if they did not act in time. Those who failed to complete the annual assessment before the deadline were immediately suspended from testing. To regain testing status, suspended testers must complete the current year’s training and assessment and then pass a demonstration test with a DVSA representative. Additionally, any testers returning after a lapse or suspension are required to submit a basic disclosure and barring service (DBS) check, adding further delays to the reinstatement process. The IGA has warned that the suspension of a tester has a serious impact on a garage’s operations, leading to reduced MOT capacity, financial losses, and inconvenience for customers. Keeping on top of training ensures that vehicles remain roadworthy and compliant with safety standards, helping to protect both a business and the wider public. To avoid last-minute issues or disruptions, the association was advising testers not to leave assessments until the last minute and to be fully prepared, by using a wide range of available training resources to ensure testers understood the assessment content. The RMI Academy provides a range of annual training options to help ensure testers can meet their requirements in a way that suits your business. To book an annual training package or discuss your options, contact the RMI helpline: 01788 538 399. How is the MOT price cap freeze affecting your business? Write to the editor (john@aftermarket.co.uk) to tell us your views. Don’t leave assessments until the last minute Testing times continue in Northern Ireland too One-year temporary exemption certificates (TECs) are to be extended in Northern Ireland to help cut MOT waiting times. The TECs were introduced in June last year, allowing some motorists to continue to legally drive their vehicles as long as they are roadworthy, taxed and insured. The TECs applied to private cars first registered between June 1, 2019 and May 31, 2020 — or between June 1, 2017 and May 31, 2018 — which had a valid MOT certificate issued by Northern Ireland’s Driver and Vehicle Agency (DVA). Now Northern Ireland infrastructure minister Liz Kimmins has announced a further extension. Kimmins said on March 6 that last year’s move, combined with record levels of testing conducted by the DVA, had significantly reduced MOT waiting times from over 100 days in May 2024 to around 30 days in early February 2025. Those TECs that were introduced on June 1 will start to expire from the end of May 2025 onwards. Meanwhile, the demand for vehicle testing remains high. “After careful consideration I have decided to extend the use of TECs during 2025-26 to manage the demand for MOTs and keep waiting times under control until new testing facilities open for vehicle testing,” Kimmins said. Two new planned testing centres, Hydebank and Mallusk, will provide the capacity to test more than 200,000 additional vehicles annually, she said. However, Kimmins said it was up to motorists to ensure their cars are roadworthy, regardless of TECs. Key IGA recommendations: A formal review of the MOT fee cap to ensure sustainability for independent garages; Increased funding for training and upskilling to address the shortage of technicians and MOT testers and support the transition to servicing EVs; With additional financial pressures expected as a result of last autumn’s budget, such as tax changes, the government is urged to urgently do more to ensure the continued availability of high-quality, affordable MOT services.
Business 12 www.aftermarketonline.net APRIL 2025 Helping garages do it all — virtually Adam Molloy, operations director at A1 Remote Diagnostics, says technicians should not hold back in fully utilising game-changing technology Ten years ago, if you’d told a technician that someone 300 miles away would be able to connect to, and remotely code and programme the vehicle on their ramp, they would have laughed at you. At that point, following repair, vehicles were routinely taken to main dealers for coding and programming, leaving independent garages with protracted key-tokey times and unhappy customers. They had no choice but to be at the mercy of the dealer’s workload — which often meant being at the back of the queue. But thanks to remote diagnostic interfaces, independents can keep the vehicle in-house, dial-in a qualified remote technician, and turn the job around quickly. Technicians can remain in full control of the job in hand from start to finish. So why are garages still sending so many vehicles out to main dealers? Maybe it’s because the remote solution seems too good to be true. Completing a job in an hour, versus taking 30 days with the main dealer, is a huge leap forward in reducing keyto-key times, speeding up vehicle turnover, and raising invoices quickly. As humans, we’re geared to look for the catch. There really isn’t one. There’s hardly anything now that the right equipment, connected to the right remote technician, can’t do. It gives independent workshops the opportunity to massively expand their diagnostic capabilities. Investment in a remote diagnostic interface shouldn’t be a barrier either. For less than £1k, garages can buy everything they need to effectively have every OEM at their beck and call. Unsurprisingly, we see this investment pay for itself in around seven jobs. For the average garage, that could mean ROI in just a week. The other reason could be that garages aren’t aware they don’t need to buy a remote interface at all. If they’ve already invested in one of the latest Gen 3 tools from Autel, such as the MaxiSYS MS909 or MaxiSYS Ultra tablets, they automatically have the Autel Remote Expert function. The remote expert icon is on the home screen, right next to the diagnostics icon! It’s a classic example of being blind to something we see every day. Do you recall and use every app on your phone? Probably not. The difference here is, that oversight is relinquishing control of repair times and ultimately, surrendering a lot of revenue which should be going straight on the bottom line. We estimate there’s around 20,000 of these Autel interfaces in UK workshops and only a minority are utilising the remote expert function. This means thousands of garages must be sending vehicles to main dealers for work they already have the equipment to complete in-house via a remote technician — at a fraction of the cost, and in a fraction of the time. With A1 Remote Diagnostics being the sole provider of techs for the Autel Remote Expert Interface, we see exactly how many remote jobs are requested each day via the MaxiSYS MS909 and MaxiSYS Ultra tablets. It’s a massively underused function and I urge all technicians to put it to work. Whilst we’ve seen a 100% increase in Autel remote jobs in the last six months, the potential for growth as more garages tap into the function is huge. A1 has invested in hardware, training and techs as part of its support for Autel customers. It’s a model ready and waiting to scale, giving A1 the capacity to help the motor trade stay a step ahead and quickly resolve issues that generally delay jobs. Some of the most common issues we routinely deal with are remotely programming Ford Body Control modules and coding VW mechatronic units. The failure of these units is increasing, so I expect to see more of them in 2025. Key programming, however, remains one of the most requested remote jobs. And with SERMI on the horizon, this should serve as a warning that it’s something garages need to start gearing up for. It’s going to impact every job related to a vehicle’s security system. For advice on remote diagnostics and SERMI, contact one of our team on 0333 772 9211. Adam Molloy
Business 13 www.aftermarketonline.net APRIL 2025 Managing finances and motivating employees The Blend Podcast covers pay increases and employee engagement as the focus on keynote industry issues continues The latest episode of Garage Hive’s The Blend Podcast tackles a critical issue for independent garage owners: balancing pay increases with employee engagement and business sustainability. With national insurance and apprentice wage hikes set to take effect in April, host Mike Ruff is joined by Jennifer Webb, founder of HR Vitals, to explore how garages can manage these financial pressures while keeping staff motivated and committed. Webb said: “A pay rise is often triggered by fear of losing staff or a desire to reward loyalty, but too many garage businesses lack structured career plans. “Garage owners should take a proactive approach, mapping out where they want their business to be in two years and identifying how each employee contributes to that goal. “Instead of reacting to industry pay trends, create clear development paths, show staff what skills they need to progress and how their efforts will be rewarded. This structure not only retains talent but also makes garages more attractive to new recruits.” Available on all major podcast players, Webb stresses the importance of providing employees with clear progression routes, linking pay increases to skill development and business growth. She recommends regular one-onone meetings, transparent career discussions, and structured training programs to enhance engagement and reduce turnover. “This episode is a must-listen,” said Ruff. “Jen shares game-changing advice on planning ahead, keeping your team motivated, and making pay increases work for your business, not just reacting to industry pressures. “Search for The Blend Podcast in your usual player and subscribe so you never miss an episode.” You can also visit https://youtu. be/0Xi_72QuTDA to watch the episode on YouTube. The Blend’s annual conference for independent garages in the UK and Ireland takes place on Saturday, October 18 at the Eastside Rooms in Birmingham. Tickets are available at https://www. theblend.events/ for a discounted ‘early bird’ rate of £125 +VAT for a limited time. As a not-for-profit event, any surplus funds generated after covering costs will be donated to automotive industry charity Ben.
Technical 14 www.aftermarketonline.net APRIL 2025 Technicians under starter’s orders Autoelectro offers some expert advice on dealing with two common starter motor ‘underlying issues’ For almost 40 years, Autoelectro has supported the automotive aftermarket, providing motor factors and technicians alike with a quality, OEspecification product. The remanufacturer is now highlighting its technical pedigree in rotating electrics by providing valuable insights into potential issues that can arise from specific starter motors. As part of this commitment and longevity in the trade, not only does Autoelectro supply a reliable product, but it also emphasises its support for aftersales. This is possible, thanks to the technical nous of its engineers, some of whom have worked for the family-run business for more than 30 years. This information has been gained by stripping back old cores or inspecting damaged components at the firm’s reman facility in Bradford. Now the company wants to share this knowledge to reduce returns — frustrating and, potentially, damaging for the reputations of both motor factors and technicians. The first tip for workshops is to diagnose and repair — don’t just replace. It is important to stress that these two issues have arisen from underlying vehicle faults, rather than the starter motor itself. The company urges technicians to diagnose and cure the problem, rather than simply replace the ‘broken’ unit. Autoelectro’s Harnek Bhogal believes the philosophy of simply changing the unit is problematic for the entire supply chain. “If a motor factor simply accepts the return and sends another starter, without a technician investigating the underlying issue, it can lead to misunderstandings and annoyance. “The technician could assume the factor is supplying low-quality parts, while the motorist may lose confidence in the technician. Ultimately, no one benefits from this approach.” Technicians are urged to always investigate the broader electrical system before installing a new starter motor. Taking this extra step should ensure a long-lasting repair, prevent comebacks and maintain trust between motor factors, technicians and motorists. The following are some common starter motor issues to be aware of. AEY2803: Vauxhall Antara, Chevrolet Cruze/Captiva 2.02.2 models (2009-onwards) Autoelectro has observed the wiring loom to the rear of this starter motor solenoid is not always heat shrunk correctly. Consequently, the solenoid’s B+ terminal is prone to melting off due to excessive heat exposure. Without addressing this wiring issue, replacing the starter motor alone will not provide a lasting fix. AEY3906: Dacia Sandero/ Duster, Renault Clio, Nissan Micra 0.9-1.2 models (2013 onwards) Sometimes, vehicles equipped with a push-button start can experience a fault where the button becomes stuck, keeping the starter motor engaged. When this happens for an extended period, the starter’s internal components overheat and fail — a condition known as a ‘burnt out’ starter. Again, replacing the starter without fixing the faulty button mechanism will only lead to repeated failures. It is important to remember that a starter motor does not produce power on its own; it relies on a vehicle’s ignition system, battery and wiring. As a result, if a starter motor has failed, it is probable that an underlying vehicle fault is responsible. Bhogal said: “Unfortunately, the two issues are common, but, reassuringly, we pack these types of technical notes inside the boxes. This information is available on our website and customers can send photos to our popular WhatsApp support number.” By providing these valuable insights, made possible thanks to Autoelectro’s team of knowledgeable and experienced engineers, the remanufacturer of starter motor and alternators said it is able to continue coming to the aid of the automotive aftermarket as it has done for 39 years. The company was founded in Bradford in 1986 by Santokh Singh Bhogal, formerly a qualified quality control engineer. Today, the firm stocks around 5,000 part numbers and distributes throughout the UK and Ireland. Visit www.autoelectro. co.uk for details.
FREE TICKET, PARKING AND BREAKFAST* Start your engines… the most important event for the UK automotive sector returns and you’re invited to join us! 500+ leading brands 150+ hours of technical & business advice, hands on demos in the Workshop and Aftermarket Hubs 50+ product launches, the best rates, discounts and giveaways 3 action-packed days of hands-on learning and business opportunities Back by popular demand and better than ever! The Modern Garage, the Garage Awards with IAAF This isn’t just any old trade show – it’s your front-row seat to the future of the automotive industry. You’ll gain more in a single day than you would in months from behind your workshop doors. 3-5 June 2025 NEC, Birmingham IN ASSOCIATION WITH Headline Partners - Diamond Official Workshop Partner Headline Partners - Gold Featured Exhibitors ASSIST Sponsors BOX OFFICE NOW OPEN! Why Attend? Get your free ticket here today *Arrive before 10:30am for breakfast. Free parking only available for garages, detailers and bodyshop professionals.
Technical 16 www.aftermarketonline.net APRIL 2025 Keeping your oil know-how in check Beware the risk of using latest engine oils in ageing vehicles says Harald Oosting, chairman of industry trade body Verification of Lubricant Specifications The number of vehicles on UK roads is growing, but it’s also ageing. According to the latest European Automobile Manufacturers Association (ACEA) 2025 Vehicles on European Roads report, there are 35.2 million cars on UK roads. Of these, 16.8 million are over a decade old, and the average car age has risen to 10.6 years. Just four years ago, the average age was eight. The economic impact of Covid-19, automotive supply chain issues, uncertainty about EVs and the future of the internal combustion engine, inflationary pressures and slow economic growth mean motorists are holding onto their vehicles for longer than ever. On the one hand, this is good news for workshops. With older vehicles on the roads, there is more demand for servicing, repairs and MOTs. However, as cars age, some aspects of servicing, such as choosing the right engine oil, can become more complex. Engine technology has evolved significantly. To meet government requirements for reduced emissions and motorists’ demand for economy and performance, smaller engines are running at higher temperatures to maximise efficiency, power and fuel economy. Longer oil drain intervals, taken together with smaller sumps and the need to minimise emissions, have created the need for less viscous, synthetic or semisynthetic oils to provide the lubrication required in these challenging conditions. But are these highly efficient, sometimes ultra-low viscosity lubricants suitable for the ageing vehicles being serviced in workshops? The latest formulations are specifically developed for the most modern engines. Traditionally, when newer oils were developed, some were designed to be ‘backwards compatible’. However, with an increasingly complex range of industry and OEM specifications, backwards compatibility cannot be assumed. Subtle yet important differences concerning viscosity characteristics and/or additive chemistries are reflected in specifications that must be acknowledged during regular servicing. For example, a 2021 VW Polo 1.0 mpi requires an SAE 0W-20 engine oil complying with the latest VW 508.00 specification, part of which mandates very low high temperature, high shear properties (HTHS) to improve fuel efficiency. HTHS measures the viscosity or resistance to flow of an engine lubricant at elevated temperatures under constant shear. This oil would be unsuitable for a 2017 VW Polo 1.0, which requires an SAE 5W-30 oil conforming to the older VW 504.00 specification, with higher and exclusively different HTHS properties. Use of a VW 508.00 compliant engine oil in place of VW 504.00 would potentially result in accelerated wear of engine components. In contrast, a VW 504.00 compliant engine oil instead of VW 508.00 would affect emissions and fuel economy. OEM specifications themselves evolve, adding to the complexity. For example, VW 504.00/507.00 has kept the same specification reference, but some tests behind it have been updated, and the severity has changed. Workshops rely on lubricant manufacturers conducting regular auditing and testing through comprehensive quality management processes to ensure products remain compliant and mechanics have the correct information. Generally speaking, using the wrong oil risks damage to emission control systems, accelerated wear in gears and bearings and the formation of piston deposits. Left unchecked, it could lead to eventual engine failure, meaning higher maintenance costs for your customers and potential reputational damage for your business.
Technical 17 www.aftermarketonline.net APRIL 2025 UK finally set to roll out SERMI Repairify’s international MD, Phil Peace, sheds light on the scheme and its implications for Aftermarket readers As the automotive industry evolves, so do the regulations and requirements within it. One such change is the introduction of SERMI, a security-related vehicle repair authorisation scheme launched in October 2023. Sweden was the first country to implement it, followed by Norway, Denmark, and Finland, before expanding across Europe. SERMI is expected to be rolled out in the UK in the near future. This initiative is far more than just a bureaucratic formality. It ensures that all vehicle repairers and technicians working on security and theft-related components are registered with a centralised body and checked against strict criteria. Ultimately, SERMI aims to combat vehicle theft, an issue affecting both bustling cities and quiet rural communities. Naturally, with any new regulation, questions arise in workshops, on social media, and in online forums. SERMI came into being after legislation was introduced by the EU parliament (European Directive (EU) No 2018/858) meaning that vehicle manufacturers are required to provide unrestricted and standardised access to repair and maintenance information (RMI) to independent operators (IOs) and remote service suppliers (RSS). This means that access to securityrelated RMI which also includes diagnostic tools, may be subject to specific security standards and certificates. The legislation specifically defines security-related RMI as information, software, functions and services necessary for repairing and maintaining vehicle features that prevent theft, enable vehicle tracking, and facilitate recovery. As a result, the regulation has specified the introduction of SERMI to enable a one-stop shop for accreditation to enable shops to access security information across all vehicle manufacturers (VM) as opposed to having to be accredited by each VM. In Europe, the scheme is mandatory, so all OEs have to conform to it, and with the process being standardised it means that the OEs have had to adapt their systems to be able to accept an individual’s credentials and SERMI certification to be able to access the OE tool. When the UK version of the scheme arrives it will be voluntary for OEs to register. Once launched in the UK, manufacturers will be able to opt into the scheme and from what we are seeing, the UK vehicle manufacturers are largely supportive of the introduction of the scheme. Alongside the manufacturers, the IO (repairer) will also need to be registered on the SERMI scheme to enable them to obtain the credentials to access the RMI for security and theft-related information. However, if the repairer is using an RSS such as Repairify, that business and its employees must also have credentials to be able to open the tool. When it comes to vehicle repairers, they will need to be registered under the SERMI scheme with both the repairer and technician meeting certain criteria (such as a DBS check) and to ensure everyone is compliant, there will be a national body in each country auditing the repairers to ensure all the necessary paperwork is there. Ultimately SERMI will be an asset for the industry because it will improve consumer confidence while ensuring that security-sensitive repairs are performed by vetted professionals who meet strict industry standards. Visit https://independentgarage association.co.uk/trade-topics/ sermi/ for details of the scheme.
Top Technician, Top Garage and Top Apprentice 18 www.aftermarketonline.net APRIL 2025 Put your skills to the ultimate test! Have you got what it takes to compete in the automotive fast lane with industry peers and race away as potential winners in this year’s Top Technician, Top Garage and Top Apprentice competitions..? The search to find Aftermarket magazine’s champions for 2025 was launched earlier this year but there is still time to get your entries in — and this ultimate platform for celebrating excellence, innovation and talent is continuing to attract a stellar lineup of support from leading companies and organisations. Garage Services Online is among the latest to confirm its backing with programme sponsorship for the three most respected contests in the UK’s independent garage sector. GSO, which is dedicated to helping independent garages thrive in the digital space, said the partnership is a natural fit, reinforcing its commitment to supporting excellence across all levels of the industry. GSO managing director Jim Lang said: “Through this sponsorship, we’re not only celebrating the industry’s top talent but also reinforcing our commitment to helping independent garages thrive.” Also joining our lineup is Darren Quinn, star of YouTube channel Mechanic Mindset, who was recently confirmed as Entertainment Sponsor. Mechanic Mindset simplifies diagnostics with an online training platform and technical support community to empower modern technicians. Quinn said: “It’s a true honour to be among the finest technicians and garages in this year’s competition. Every participant — whether a technician, garage, or apprentice — has stepped forward to showcase their commitment to excellence and represent the pinnacle of the UK motor trade. “From the very first registration to the impressive achievements of our finalists, your dedication inspires us all. We must celebrate every milestone on this journey!” Full event partners already signed up to support this year’s competition once again include LKQ Euro Car Parts and Delphi — whose state-of-the-art academy facilities in Warwick will again host Finals Day in November. The involvement of the Delphi Academy ensures contestants that make it through to the later stages of the contest benefit from a state-of-the-art facility equipped with cutting-edge tools and resources, designed to meet the high technical demands of the competition. TOPDON and VARTA are also among the valued Event Partners and cloudbased garage management system, Garage Hive, is supporting this exciting challenge as a sponsor. Meanwhile, Snap-on confirmed earlier that it would also be continuing its longstanding support for the competition. Since its launch in 2002, Top Technician has been the ultimate test for the UK’s most skilled vehicle technicians, putting their expertise in fault-finding and diagnostics to the test. In 2018, the competition expanded with Top Garage, recognising outstanding independent businesses that set the benchmark for professionalism and service. And 2025 marks another milestone with the introduction of Top Apprentice, celebrating the next generation of talent and ensuring the future of the industry remains strong. The competitions will see participants take on rigorous challenges, from advanced fault-finding in Top Technician to in-depth business evaluations in Top Garage, and hands-on assessments for rising stars in Top Apprentice. Our winners will be crowned at a prestigious awards gala on Saturday, November 15 2025, at the DoubleTree by Hilton Coventry. To find out more — and importantly find out how to join the race for aftermarket glory — see the facing page. Contestants represent pinnacle of the UK motor trade Darren Quinn
2025 Event Partners 2025 Awards Evening Gear up for Greatness! Top Technician, Top Garage & Top Apprentice Competition 2025 Celebrating Aftermarket Excellence Our 2025 competition is now open! Whether you're a seasoned technician, a garage owner, or an automotive apprentice, the Top Technician & Top Garage Competition is your chance to stand out and be recognised for your contributions to the aftermarket sector. Get ready for a celebration of automotive excellence, innovation, and community spirit! Are you up for the challenge? Show us why you or your garage deserves the title of Top Technician, Top Garage or Top Apprentice! Enter online at www.toptechtopgarage.co.uk Brought to you by
Product focus 20 www.aftermarketonline.net APRIL 2025 https://www.imexpart.com/ https://www.osram.co.uk/cb/ https://www.delphiautoparts.com/en-gb/ https://www.comline.uk.com/ EVs in focus as Delphi releases brake parts Delphi has hit the ground running in 2025 through a significant first-to-market brake parts release. Brake pads, shoes and discs for cars and vans from major vehicle manufacturers including Ford, Volkswagen and Toyota, are all gaining finest-quality Delphi braking coverage. The first-to-market release includes braking components for a number of electric cars, including Ford’s Capri and Mustang Mach-E, reflecting rising EV sales. Many other parts released also cater for ICE vehicles and hybrids. Comline is launching new references across its braking, filtration, and steering and suspension ranges to boost support for motor factors and technicians. Rack ends, stabiliser links, suspension arms and bushes, tie rod ends, and top strut mounts are all included. In filtration, Comline said it covers all major European, Japanese and Korean vehicles, offering an OEquality alternative, warrantybacked and tested range. The brand has also updated its ECE R90 approved brake pad range. Comline unveils products boost OSRAM spotlights curved lightbar Imexpart launches Shimizu timing chain kits Parts distributor Imexpart has launched a new Shimizu timing chain kit range, set to deliver exceptional quality and value to the market. The range covers more than 4,600 applications, spanning 33 popular car and light commercial vehicle makes. IMEX’s kits will be available via leading platforms, including Autocat+ and TecDoc, for streamlining the ordering process and ensuring compatibility checks are simplified. All kits come with a two year or 50,000-mile warranty. OSRAM, has introduced a new curved lightbar into its VX range of LED driving lights. The new LEDriving curved lightbar has a combo beam, which is specifically designed to provide both far-field and near-field illumination. The product has a power level of 7,650 effective lumens and 36 highperformance OSRAM LEDs, giving visibility up to 525 metres. The stylish curved design complements the contours of many 12V and 24V vehicles, giving it a sleek and modern look.
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