www.aftermarketonline.net MARCH 2025 On the Road 54 Leading from the front John Shepherd reports from LKQ UK and Ireland’s annual conference where leadership and service were on the agenda Around 800 LKQ UK and Ireland colleagues, customers and suppliers were at the Hilton Birmingham Metropole hotel in February for the group’s two-day Leadership Conference. VIP speakers helping to drive home the key themes of delivering leadership and the highest quality of service included Olympic rower Ben Hunt-Davis and global customer service guru Geoff Ramm (pictured). Ramm in particular treated the conference to a barnstorming performance. It was my first encounter with this truly inspirational keynote speaker who is perhaps best known as the creator and author of Celebrity Service & Celebrity Service Superstars. It’s a no brainer that some of the world’s top brands including Emirates, Warner Brothers and McDonalds trust Ramm for his insight, guidance and no-nonsense advice on how to take customer service to the highest level — and then some. Ramm’s presentation, which was peppered with jokes and anecdotes, was a hit with the packed main conference hall. But all the punchlines had a serious message… ‘are you getting the very best out of yourself and showcasing your company, products and, most importantly, service in the best possible light’. His inspiration was infectious, and it Ramm with Kevan Wooden
RkJQdWJsaXNoZXIy MjQ0NzM=