Diagnostics 30 www.aftermarketonline.net MARCH 2025 Hella Gutmann has announced the arrival of its latest diagnostic tool, the mega macs S 20. Positioned as a costeffective successor to the mega macs ONE, the new vehicle communication interface (VCI) combines cutting-edge technology with user-friendly simplicity, ensuring commercial vehicle workshops can efficiently handle the demands of modern vehicle diagnostics. The mega macs S 20 is packed with advanced features, including support for diagnostics over internet protocol, CAN-FD protocols, and built-in security gateway access, ensuring compatibility with the latest vehicle systems. “Commercial vehicle workshops need tools that are powerful, easy to use, and adaptable to their needs,” said Julian Goulding, head of sales at Hella Gutmann. “With the mega macs S 20, we’ve created a solution that combines affordability, efficiency, and innovation, allowing technicians to deliver excellent service without breaking the bank.” Technicians can use any Android tablet or smartphone to run diagnostics, connecting seamlessly via Bluetooth or USB-C. Simply plug the S 20 VCI into a vehicle’s OBD port, and the system is ready to go within seconds. Hella Gutmann’s S 20 package includes a rugged Android tablet for seamless diagnostics. With cybersecurity management and ADAS functionality included at no extra cost, the S 20 allows workshops to bypass complex manufacturer registrations, offering quick access to vehicles protected by security gateways after a one-time setup. With support for over 20 manufacturers, including Audi, BMW, MercedesBenz, Nissan, Renault and Volkswagen, the S 20 makes it easier than ever for workshops to service a wide variety of cyber-secure vehicles without additional hassle or expense. The S 20 can be upgraded with HGS Data. From service schedules and wiring diagrams to component locations, HGS Data delivers the precise information needed for the vehicle being diagnosed, saving time and improving productivity. Bringing flagship features from its premium diagnostic devices to a more accessible price point, the S 20 offers a scalable solution that ensures commercial vehicle workshops can stay ahead of evolving industry trends while maintaining a budgetfriendly approach. For a limited time, the S 20 is available for just £2,150 + VAT with two years of software updates and an Android tablet. Visit https://www.hella. com/techworld/uk/ Workshop-equipment/ Diagnostic-solutions/ mega-macs-S-20-101974/ for details. with the IMI — and our team includes auto electricians and auto locksmiths, as well as qualified specialists in ADAS and EVs. We’ve also made a huge investment in IT infrastructure that gives us significant spare capacity to support our continued growth for several years to come and visitors to our technical centre are always impressed by the amount of technology that we have at our disposal. This ongoing investment in people, training and technology has enabled us to make a clear commitment to our customers that all support requests will be answered in less than 30 seconds, and they’ll never experience frustrating waiting times or support queues. But this isn’t the only issue when remote diagnostics companies rely on outsourcing. That business model comes with other risks too. If a programming or coding procedure is carried out incorrectly and leads to the failure of a part — such as an ECU — where does the responsibility lie? From the end-user’s perspective it would be with the workshop, who would have to have to make a claim against the remote diagnostic provider to recover any costs. However, this could be a lengthy process. Meanwhile, the workshop is left to appease the customer. After all it’s their reputation that’s on the line. Coverage of the vehicle parc is another important issue. It’s vital to know which vehicle brands your remote partner has the capability to repair in-house before signing up. The coverage of vehicle brands can vary significantly between remote diagnostic providers. Many programming tasks require the OE diagnostic tool and very few remote service providers have all the tools in-house needed to ensure wide vehicle parc coverage. To avoid outsourcing our support jobs we continually invest in the OE tools. We cover 66 vehicle brands and counting. Vehicle brand coverage and service levels are the most critical things to look for when choosing a remote diagnostics partner. But as with any service provider, value-added extras that offer other benefits — such as improved convenience — shouldn’t be ignored. By using technology to our advantage there are many aspects of our service that we’ve been able to automate. For more information email sales@corediagnostics. co.uk or call 0151 559 3940. Hella Gutmann introduces mega macs S 20
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