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Editor’s comment 3 www.aftermarketonline.net JUNE 2024 Editor John Shepherd john@aftermarket.co.uk +44 (0) 1732 370 345 Head of Sales Angela Lyus angela@aftermarket.co.uk +44 (0) 7823 736 629 Managing Director Ryan Fuller ryan.fuller@dfamedia.co.uk Marketing Manager Hope Jepson hope.jepson@dfamedia.co.uk Production Design Anthony Wiffen production@aftermarket.co.uk +44 (0) 7851 612799 Finance Department accounts@dfamedia.co.uk +44 (0) 1732 370 340 Contributors Mark Bristow | Martin Brown | Azlina Bulmer | Rachel Clift | Jay Wheatley Published by DFA Media Group 192 High Street Tonbridge Kent TN9 1BE +44 (0)1732 370340 ISSN 2516-9149 Aftermarket is published 10 times a year and is sent free of charge to applicants meeting the publisher’s criteria. All others may subscribe at £60 per anum, £120 Europe and £150 rest of the world. While every care is taken to provide accurate information, the publisher cannot accept responsibility for any errors or ommisions, no matter how caused. All rights reserved. No part of the publication may be reproduced or transmitted in any form or by any means without prior consent of the publisher. The views of contributors do not necessarily represent the views of the publisher. Copyright: DFA Aftermarket Media Ltd 2025. Average net circulation July 2023 to June 2024 21,945 Testing times ahead Welcome to the first edition of Aftermarket for 2025. In preparing for this issue and looking ahead to what the new year holds, I noted one topic that has been in the headlines for over a year now is still making news: the future of the MOT. It’s been just over 12 months since the government, following a yearlong consultation, said ministers were committed to establishing longer-term reform for the test. There was indeed reform of sorts because a few months later saw a general election and a change in administration. That meant questions surrounding the future of the MOT were effectively parked for a time as the new government brought itself up to speed. Let’s hope 2025 finally sees some positive action. As we report in this issue, garage industry leaders are ramping up pressure, including calling for ministers to tackle the existing “stagnant” MOT price cap, which has remained unchanged for more than 14 years. According to the Independent Garage Association, the strain the current fee is putting on garages is being aggravated by rising inflation and other costs. The situation is now so urgent it is increasingly jeopardising garages’ ability to prioritise this vital service. Change in this 65th anniversary year of the MOT — a milestone that would have been retirement age for many of us not too long ago — would be appropriate. The MOT first came into force in September 1960 although it remained optional until 1961. Originally only cars over 10 years old were required to have an MOT, but this was subsequently lowered. Fast forward to today and some of the key issues of debate about the future of the test are whether it should include advanced driver assistance systems. This is certainly a hot topic that will be a key topic of debate for garages for some time to come. The importance of the MOT to garages is reflected in articles from a number of our contributors in this issue including Repairify Innovations’ Martin Brown And another factor that needs to be taken into account, also reported in this issue, is latest RAC analysis that suggests one in five drivers under the age of 44 have driven illegally by not putting their car through the MOT or replacing tyres when needed, to save money in the cost-of-living crisis. In terms of innovations, 2025 promises to be an exciting new year for us as our search gathers pace to find contenders for the inaugural Top Apprentice competition. The contest is being held alongside the long-running Top Technician and Top Garage. Find out more in this issue and get your entries in now to put yourself to the test to prove why you’re the best! John Shepherd Editor
News 4 www.aftermarketonline.net FEBRUARY 2025 Contents 15Business Counting sole trader costs 15 Role of service advisors 16-17 18Technical MOT and future of ADAS 18 Auto sector at crossroads 19 Route to alternative fuels 20 Transformative year ahead 21 6 Cover story & news Cover story 6-7 Latest industry news roundup 8-12 Insight: UK firms supplying the global market 13
News 5 www.aftermarketonline.net FEBRUARY 2025 Subscribe to 24In focus Products 24-26 Batteries & chargers 28-30 Engine & transmission 32-34 Oils & lubricants 36-39 The MOT station 40-43 Recruit & retain 44-46 Workshop wellbeing 48-50 52Plus... Garage visit 52-53 On the road 54-55 On the move 56-57 TeaBreak 58 22Race to find Top Technician, Top Garage, Top Apprentice 22
Cover story 6 www.aftermarketonline.net FEBRUARY 2025 As a pioneer in the replacement parts market, febi boasts a rich history in supporting the automotive industry. Since our inception in 1844, we have an unrivalled legacy of quality and manufacturing competence. Our range of more than 50,000 OE-matching or higher quality replacement parts for passenger cars, light commercial vehicles and trucks is growing steadily. Our dedication to prioritising our consumers’ interests means that we make new products available to the aftermarket as soon as possible. We have constantly anticipated the evolving needs of tomorrow’s mobility landscape. This foresight enables us to provide replacement parts that ensure optimal performance for vehicles, including those equipped with hybrid, electric, and hydrogen powertrains. Unmatched Quality One of the many great strengths of choosing febi products is reliability. This is especially confirmed by the consistent product quality. This is thanks to our quality standards which applies to our entire product line, through precise, extensive and repeated tests, using modern equipment. Demonstrating our dedication to quality, we provide a 3-year manufacturer’s guarantee on all replacement parts, surpassing the statutory warranty. This is a real added value for everyone who trusts febi products, from wholesalers and workshops to car and commercial vehicle drivers. Ever-expanding Product Range We offer a comprehensive range of OE-matching or higher quality replacement parts for passenger cars, light commercial vehicles and trucks. Our range is constantly developing and changing to meet the demands of the industry. For new vehicles and old, we listen to our consumers and customers to fit our product line-up for their collective needs. With a vast selection of parts across 16 product groups, there is a wide coverage for all common European and Asian passenger cars and commercial vehicles. We ensure that you will find the exact part you need, no matter your requirement. You’ll find everything from Why Choose febi: Your No. 1 in the Independent Aftermarket
Cover story 7 www.aftermarketonline.net FEBRUARY 2025 Air Conditioning and Heating, Steering and Suspension, Filtration, Braking and much more! ‘Fast to Market’ Devotion Because our range is not static, we have a ‘Fast to Market’ approach. We use direct OE data to link existing articles into our range to ensure the earliest product availability in the Automotive Aftermarket. We are also continuously researching and adding new products to an already expansive offering. The incredible range of replacement parts we offer is dynamic and constantly growing, and our commitment to quality is second to none. As your number one in the spare parts market, and a pioneer in the industry, all of our products are OE matching quality. With parts that are reliable and the perfect fit every time, choose febi! Partsfinder Did you know that there is a way to see the entire febi range? You can through Partsfinder, a free highly contemporary online catalogue that shows all the products offered by the bilstein group brands. With a range of features such as the Expert Filter for precise searches and the Future Article Notification System so you can contribute to the ongoing development of the product range, using OE-numbers and vehicle registration to search, and many other features to be discovered. To get started and explore the full febi product range, register for free at: partsfinder.bilsteingroup.com
www.aftermarketonline.net FEBRUARY 2025 News 8 A total of 11 automotive leaders are set to feel the heat this month in Ben’s Industry Leader Challenge Sahara Desert Trek. The trek takes place from February 26 to March 5. Five teams will spend five days trekking across the Sahara in Morocco to raise a minimum of £20,000 per team for Ben. Each day, they will spend around 10 hours trekking across unforgiving terrain, covering up to 27km in temperatures of 25-35°C with no shade except during meal stops. Temperatures will be closer to zero overnight and the teams will camp under canvas, with only a jeep and a camel for company. Ben’s director of partnerships, engagement and income Matt Wigginton, who is taking on the trek challenge with Ben’s chief executive officer Rachel Clift, said: “We can’t wait to tackle this extraordinary challenge together to raise funds so we can support members of our automotive family who are struggling, or in crisis. “By following our journey, sharing this story with your networks and donating, you’ll help us make a real difference to people’s lives. Now more than ever, automotive people need Ben — and we need you and your support. We hope you’ll wish us luck and follow our intrepid journey!” The industry leader challenge is taken on each year by automotive industry leaders to raise funds for Ben. In addition to Wigginton and Clift, this year’s trek is being undertaken by the following teams: O Stuart James, RMIF director; Kevin Flinn, RMIF chair and Rob Collison, IGA chair and Peter Whieldon, independent garage owner and photographer; O Neil Grant, managing director and Spencer Grinham, sales director – Hella Limited; O Melanie Lowe, European finance director and Chris O’Rourke, managing director – LKQ Euro Car Parts; O Ian Leedham, European vice president compliance, legal and public affairs and Dave Brookfield, vice president human resources Europe - LKQ Euro Car Parts; O Karen Jakes, group product manager, automotive and repair at Thatcham Research and Martyn Rowley, executive director at the National Body Repair Association. Visit https://giving. ben.org.uk/pf/ilc-2025sahara-desert if you would like to donate to show your support. Readers can also follow the journey through Ben’s social media channels. Comparison site says garages cashing in on extra retail work UK garage comparison site BookMyGarage has revealed it generated more than £22 million worth of additional retail work for its independent garage partners over just three months toward the end of 2024. Chief marketing officer Jessica Potts said in a LinkedIn post as Aftermarket went to press that the figure reflected a 10% year-onyear increase, highlighting a growing trend among motorists to manage their vehicle maintenance through digital tools. And she said the site was also on track to generate an additional £11 million in retail work in January 2025 — which would represent growth of nearly 40% compared to the same month last year. “We are heavily invested in driving traffic to our website, enabling the independent sector to attract customers who might not have otherwise discovered their business. “Our partners tell us that our platform drives highquality customers who often remain loyal for ongoing service needs.” BookMyGarage’s Accelerate package, launched in February 2024, has proven to be a driver of growth, the site said. The package provides garages with a comprehensive suite of services, including social media campaigns and online booking functionality managed by BookMyGarage’s in-house team. Ben turns up heat with Sahara trek challenge
www.aftermarketonline.net FEBRUARY 2025 News 10 Maverick Diagnostics in £100,000 expansion funding Wrexhambased Maverick Diagnostics is set for expansion following an investment of £100,000 by the Development Bank of Wales. The bank said the loan will enable the specialist vehicle diagnostic tool business to continue expanding its range of tools and technical support that the team of 12 offers workshops and garages throughout the UK. Maverick is developing an automatic software deployment system to provide regular software updates and is also preparing to launch a battery refurbishment and diagnostics service for EVs early this year, the bank said. The company has reported growth of 25% in the last year, having launched a training academy to upskill local mechanics and technicians that will shortly feature additional courses on Tesla and ADAS calibration. The bank said this is the second time it has supported Maverick, having issued a loan in April 2020 to help manage trading during the pandemic. Maverick MD Laura Hall, a proud ambassador for women in the automotive industry and member of The Automotive 30% Club — which campaigns for achieving a better gender balance within the sector — said: “Our wide range of diagnostic tools is ideal for small and large workshops. We were able to maintain our service throughout the pandemic thanks to the support of the development bank. “With a good understanding of our business, the bank has now been able to structure a funding package with terms that work for us so we can continue with our efforts to empower the aftermarket, by reaching more garages and encouraging them to embrace new technology. It’s all about making the future more accessible.” The loan came from the £500 million Wales Flexible Investment Fund. Bank portfolio executive Malcom Green said that while the UK automotive aftermarket is thriving, smaller, more local garages can sometimes struggle to keep up with advances in diagnostic technology. “Maverick Diagnostics benefits from a highly skilled team who have a passion for sharing their technology and expertise with garages and workshops throughout the UK, enabling them to compete with main dealers.” WAI Global has completed the purchase of Pos Service Holland (PSH), owner of Huddersfield-based starters and alternators distributor Wood Auto, from Nordian Capital Partners. WAI said the acquisition, for an undisclosed sum, will boost the group’s growth plans and firm up its standing as one of the largest global suppliers of new rotating electrical parts. PSH, headquartered in the Netherlands, is a market leader in high-quality rotating electrical products across automotive, truck, agricultural, shipping, and industrial sectors throughout Europe. From its origins as a battery repair and servicing centre, Wood Auto has grown to become a leading UK distributor of OE and aftermarket auto-electrical products, with sites in several countries. Richard Welland, president of WAI Europe, said: “PSH’s expertise in rotating electrical components and its strong distribution network perfectly complement WAI’s European portfolio and global reach.” Revive!, the mobile provider of minor paint and bodywork repairs for vehicles and alloy wheels, has opened for business in Wakefield. The new franchise in the rapidly-growing smart repair network will provide services to car dealerships and private motorists throughout the West Yorkshire area. Revive! said it uses highly skilled technicians to carry out quality, cost effective repairs at a time and place to suit customers — usually costing less than the average insurance policy excess without the hassle of taking your vehicle to the bodyshop or organising replacement transportation. Wakefield franchise owner Richard Senior said: “Our aim is to establish Revive! as the No1 vehicle bodywork repairer in the area. “There’s a great demand for top quality paintwork repairs and we’re going to meet that need by delivering a fast, efficient and professional service. We’ve already started working with some of the prestigious local dealerships.” Revive! opens for EXVLQHVV LQ :DNHᎮHOG From left, Malcolm Green, Laura Hall and Andrew Brooke of Maverick Diagnostics. Photo: Development Bank of Wales :$, *OREDO DFTXLUHV Wood Auto owner PSH
www.aftermarketonline.net FEBRUARY 2025 News 11 Direct Line rolls out new damage assessor scheme Direct Line Group has unveiled a vehicle damage assessor (VDA) programme aimed at boosting repair standards throughout the UK. The group, which encompasses brands including Direct Line, Churchill, and Green Flag, has 23 motor accident repair centres across the UK. The new assessor scheme, which is recognised by the Institute of the Motor Industry, underscores commitment to advancing vehicle repair standards and ensuring customer safety. Direct Line said the scheme is based at the group’s flagship technology centre in Stechford, Birmingham, where participants receive specialised training to master modern vehicle technologies and repair methodologies. Key areas of focus include advanced materials used in vehicle construction, EV and ADAS systems. The group said it has invested in dedicated training vehicles to offer a practical learning environment. Claims director Martin Milliner said: “Our new VDA accreditation programme is a significant milestone for Direct Line Group. “By investing in cuttingedge training, we’re not only raising the bar for vehicle safety but also ensuring we’re prepared to meet the demands of an increasingly complex automotive landscape.” Pictured, from left: Assessors Richard Pearson and Mathew Barnett; Gavin Doherty, VDA; Martin Henderson, VDA and Nigel Scholes, training centre manager based in Birmingham We’ve created over £60 Million worth of work for our garage partners in the last 12 months. There’s guaranteed work ready and waiting for you! Rated Excellent 4.6 OUT OF 5 BASED ON 6,075 REVIEWS You’ll receive actual bookings – not job enquiries We only charge you for attended bookings No time-consuming bidding or quoting for work The customer pays you direct, not us You have complete control of your availability, lead times & pricing Pay us just a small commission for the customer and they’re yours to keep and market to directly bookmygarage.com/for-garages or call us on 0330 124 5662 the QR code d out more! Join the UK’s #1 comparison websit for MOT’s, Servicing & Repairs and le us drive the bookings to you
www.aftermarketonline.net FEBRUARY 2025 News 12 Operations end for OESAA The Original Equipment Suppliers Aftermarket Association (OESAA) ceased operations at the end of 2024. The industry body, launched in 2013, was established to highlight disparities in parts quality across the aftermarket and went on to help to inspire a new generation of automotive experts. Over the past two years, the OESAA Academy Live roadshow has been travelling to IMI-affiliated colleges around the UK. OESSA said the events brought OEM suppliers and their training expertise to local independent workshops, as well as hundreds of students and apprentices looking to forge careers in the automotive industry. Benefits Association chairman Nigel Morgan said: “We are immensely proud of the part OESAA played in elevating the standards of the industry, raising awareness about the benefits of OE-quality parts, and strengthening trust between suppliers, distributors and technicians. “While OESAA has closed, my hope is that our members will continue to independently advocate for premium solutions, support their customers and work in partnership with the next generation of automotive stars to ensure the aftermarket has a prosperous future. “It has been a pleasure to work with so many talented groups of people and individuals.” Aftermarket parts supplier Sampa UK & Ireland has secured a £1 million funding boost to support an expansion of its manufacturing and same-day delivery vans fleet. HSBC UK said it made the funding package available to Manchester-based Sampa, which is a global supplier of parts for heavy-duty commercial vehicles. The funding will also support investment in logistics and distribution, as Sampa plans to extend its reach into the Midlands, Sheffield, Scotland, and Dublin, creating 100 new UK jobs. Sampa will focus on maintaining larger stock levels and delivering 24/7 parts distribution to meet increasing demand from domestic and international markets. Kemal Kahraman, Sampa’s MD, said: “This funding from HSBC UK will play a crucial role as we expand into new markets across the UK. “The investment will allow us to strengthen our operations, expand our presence in the UK and Ireland, and create new employment opportunities, all whilst ultimately benefiting our diverse customer base.” Established in 1994, Sampa manufactures over 20,000 products across 24 product categories. The firm has a presence in more than 160 countries and provides spare parts with unique designs for the aftermarket sector suitable for European and American style heavy-duty vehicles, trailers and buses. TPS is looking to build on a year of strong performance in 2025 including an expansion of its oils range. Over the past 12 months, the supplier of approved genuine parts to the independent motor trade for Volkswagen Group vehicles has boosted its delivery fleet, extended deals and increased its Quantum consumables range to include more regular monthly offers. TPS said further oils are expected to be added this year. Some 17 oils are already available, with all those in the range holding approvals and recommendations for a variety of modern vehicles, including hybrids, and a range of manufacturers. The move to month-long offers and deals has proved popular during tough economic times, with garages able to enjoy discounted prices for longer, TPS said. The firm’s Quantum consumables range has seen the addition of a new oil and screen wash, while the Quantum Synta RN 5W-30 oil was added in May. TPS has also supercharged its parts deliveries service with the addition of 25 allelectric Cupra Borns and two ID Buzz’s into its fleet — enhancing its capability to deliver five times daily across six days a week. The new fleet of EVs has been rolled out across TPS’ network of centres, including its new TPS Ballymena centre in Northern Ireland, Coventry, Gatwick, Portsmouth and Southampton. There have also been various centre relocations, including a new expanded site in Redruth. Parts supplier Sampa secures £1m investment for expansion TPS on track to accelerate performance, expand range
Insight 13 www.aftermarketonline.net FEBRUARY 2025 Navigating global shipments for automotive parts Shahzad Akram, of transportation specialist World Options, on how the firm is helping UK firms supply spare parts and tools to the global aftermarket when time is of the essence — and business reputation matters The UK trade in aftermarket parts sold online is thriving. Retail trade of motor vehicle parts and accessories is a top-five category of products shipped through World Options, with over 100,000 shipments made via our portal in the last year alone. Part of MBE Worldwide, World Options is the biggest provider of its type in the UK, allowing customers sending goods nationally and internationally to book deliveries through the mainstream courier and shipping companies such as DHL, FedEx, UPS and many more. We automatically advise on which carrier is best for each individual package, pallet or crate, and provide on-the-phone customer service before, during and after shipping, helping report on all items’ whereabouts in transit. World Options customers include Tewkesbury-based Litchfield Motors, whose world-renowned service and upgrade centre has been featured extensively in performance motoring press and boasts customers including Formula 1 bosses, Olympic gold medallists, motoring journalists, and track-day enthusiasts. As well as providing expertise for other large tuning firms, motorsport companies and OE manufacturers, including Morgan, Nissan, Praga and Subaru UK, Litchfield specialises in the fine-tuning of vehicles from marques including Audi, BMW, Ferrari, Subaru, and Volkswagen. Litchfield Motors director Iain Litchfield said: “We have a diverse understanding of what makes the very best performance cars. Our reputation was originally garnered for our critically acclaimed upgrades to the Subaru range and, more recently, the Nissan GT-R, BMW M cars and Porsche models. “Our vast experience has allowed us to invest in the very best facilities, training and equipment. Commercial success has seen us forge strong partnerships with the best brands in the industry and build strong relationships with the finest engineering firms in the UK. “As an international exporter, World Options provides us the perfect solution to ensure our shipments arrive at their destinations with the fastest turnaround, using the most appropriate carrier with all paperwork sorted. “We look forward to working with them to maintain the highest standards of customer satisfaction into the future.” Ludlow-based Tanc Barratt is an internationally renowned expert in the restoration and maintenance of classic Italian cars, specifically the Lancia Delta Integrale. The firm is an official distributor for a wide range of specialist spare parts used by enthusiasts all over the world. Director Tanc Barratt said: “We have been buying and restoring Lancias and other Italian cars for more than 30 years. What started as a hobby in my garage has grown into a performance centre for specialist Italian cars which is known globally. “Enthusiasts and collectors from all over the world send their complete cars, engines and other components to be restored and worked on in our specialist facility by marque experts. We also source quality classics for clients and prepare them to exacting standards. “Known internationally as experts of the marque, especially the Delta Integrale, we sell almost every component for a Delta. We have new Robby Abuaita of World Options and Litchfield Motors Team Shahzad Akram
Insight 14 www.aftermarketonline.net FEBRUARY 2025 and old stock of some of the rarest parts and years of experience sourcing parts in Italy and throughout Europe. “If we can’t find a part, we recreate them to the original, or an improved, specification working with the top manufacturers and using our in-house manufacturing facilities. These parts are then shipped out to all corners of the globe. “Sending parts overseas has become much more complicated in the last few years — especially, it has to be said, post-Brexit. “World Options provides us with a one-stop solution for international exports with minimised delays.” Shahzad Akram said increasingly complex international trade regulations can be a source of frustration for shipping overseas. Failure to comply with the relevant rules and regulations can result in major delays, so World Options ensures it stays informed about the latest trade regulations and customs requirements. Hazardous or controlled items are most likely to come under inspection, so ensuring the correct level of detail in documentation and conforming to packaging and labelling requirements is important. In a global economy, expectations from customers and strategic partners are high. Time is often very much of the essence and reputations can be tarnished by poor delivery experiences. “It’s never a good look to be unable to provide an answer if deliveries are delayed, even if it’s through matters beyond your control. Taking the same professional approach to delivering goods as to manufacturing them will always be the best policy to preserve valuable customer relationships.” Visit https://uk.worldoptions.com/ shipping-services/car-parts-courier for more information and advice. World Options customer support Ata Mohammed of World Options and Cosmo Barratt of Tanc Barratt
Business 15 www.aftermarketonline.net FEBRUARY 2025 Counting the cost of going it alone A new year can mean a new direction, such as branching out alone. Kyle Eaton, money.co.uk business insurance expert, gives advice on what expenses you can claim as a sole trader Self-employment can mean avoiding the long commute and enjoying the freedom of being your own boss. Plus, you might have heard about tax-deductible expenses. Business owners might tell you to keep receipts, claim client entertainment costs, or deduct part of your rent or mortgage if you work from home. But let’s separate myth from fact to help you submit your tax return with confidence. Self-employment means you are responsible for your own tax affairs. Each year, you submit a tax return to HMRC detailing your profits and losses. HMRC then calculates the tax you owe. However, working for yourself isn’t free. You will likely incur various costs, such as energy bills and travel expenses. For example, a carpenter may sell a handmade table for £500, but the raw materials and machinery costs are £200, so your profit is actually £300. It wouldn’t be fair to pay tax on profits you have not actually made. So, you can deduct your business costs from your profits, which reduces the tax you owe. To help with this, HMRC lets you enter a sum for expenses on your tax return. You don’t need to provide evidence of your expenses when you submit the return, but you should keep proof in case HMRC asks for it. Many self-employed people work from home, but that does not entirely mean you can claim the full cost of your utility bills, rent or mortgage payments, council tax, and internet. You may be able to claim a proportion of the cost, but you cannot deduct the full cost of each bill in your self-employed tax return as the costs don’t relate solely to your work. You need to estimate a reasonable proportion of each bill that applies to your work. Some bills are easier to split — for example, you can easily track the workrelated calls versus personal calls. Others might be trickier and may require help from an accountant or financial adviser. Other HMRC allowable expenses you can apply for include pretty much any costs you incur to do your work. This may include travel costs (such as train tickets or parking fees), clothing expenses (such as uniforms or personal protective equipment, advertising and marketing (including website costs). You can also claim back the costs of larger items like vehicles. This is either cash basis expenses or capital allowances. Small businesses and the self-employed can use cash basis expenses. It involves reporting your income and expenses for the year using traditional accounting. Larger businesses with higher incomes use capital allowances — but not exclusively. Tracking expenses is easier these days with software and apps, but you can still keep folders of receipts and invoices if you prefer. Either way it’s a good idea to organise your expenses into their respective categories. An individual is considered selfemployed if they run the business and bear responsibility for its success or failure, according to HMRC. If you’re still unsure, consider your work activities. For example, do you carry out your work independently and do you invoice? If yes, then you’re probably selfemployed. You can earn up to £1,000 each tax year from trading without paying any tax on it. If you are only earning up to this allowance, then you cannot claim any business expenses. Types of proof you can use to show your expenses include receipts for goods and stock and bank statements. You can also claim capital expenses to recover the cost of equipment and business vehicles. You can claim expenses for multiple businesses too, but don’t mix up the income and expenses for each business. You can’t claim anything as a business expense if it’s for personal use, such as late bill-payment fees, parking fines and loan/debt repayments — though if it’s business-related debt you can usually claim the interest portion of any loan repayment. Notify HMRC as soon as you decide to switch to self-employment, even if you mix employment and self-employment. This allows HMRC to adjust your tax code accordingly and you will know to expect a tax return.
Business 16 www.aftermarketonline.net FEBRUARY 2025 Charting a course to workshop success In this first of a two-part article for Aftermarket, Jay Wheatley AAE MIMI, business coach and mentor at Absolutely Automotive, highlights the importance of service advisors to garage teams The service advisor role is often underappreciated, but is without a doubt, one of the most critical positions in any garage. Whether you’re a garage owner or a service advisor, understanding the nuances of this role is vital to improving operations, customer satisfaction, and overall profitability. Let’s explore what makes a great service advisor, the difference between proactive and reactive working styles, and how finely tuned advisors can help a business thrive by carefully selecting the right jobs and customers. The service advisor’s role At its core, the service advisor acts as the bridge between customers and the workshop. But this simple description doesn’t capture the dynamic, multitasking reality of the role. If you’re a service advisor reading this, you’ll know it requires a unique combination of technical understanding, people skills, and organisational superhero-type prowess. Calm under pressure, you’re the linchpin who keeps customers informed and technicians focused. For garage owners, it’s essential to appreciate this complexity — and invest accordingly in the right people and training. Think about it, we spend time trying to make our technicians more efficient with training, tooling and even mapping how far they walk to get tools during a job. Yet sometimes we fail to invest in the very role we rely on to ensure overall efficiency in the first place. We should not overlook the importance of an accurate job description, costed correctly, with the appropriate parts ordered. Profit comes as a by-product of a service advisor doing the job right, coupled with giving the customer that personal, smooth and hassle-free experience. Contrary to common assumptions, a technical background isn’t always necessary to excel in the role. While technical knowledge can help, it’s often more important to employ someone with excellent communication and customer service skills. After all, you can train someone on systems and technical knowledge, but it’s harder to teach empathy, a sense of organisation, or the ability to connect with customers. To illustrate how different working styles affect outcomes, let’s look at two hypothetical advisors — ‘Reactive Ronnie’ vs ‘Proactive Penny’. Reactive Ronnie knows the job inside and out. Customers like him, the team gets along with him, and he has solid technical knowledge. However, his approach to the role often leaves him overwhelmed. Ronnie waits until cars arrive to raise jobs and orders parts only when the vehicle is physically in the workshop. “No point in ordering parts for noshows,” he reasons. While this might sound logical, it causes delays and inefficiencies. Ronnie doesn’t ask customers detailed questions when taking bookings. Instead, he focuses on filling the diary and during the day he takes on extra work that has not been allocated time to complete. At the end of the day, Ronnie feels like he’s barely keeping his head above water. Customers have been served, but there’s a growing backlog of estimates, warranty claims, and parts returns. Ronnie leaves work stressed, thinking, this job is always chaos. Proactive Penny shares Ronnie’s knowledge and experience but takes a different approach. For Penny, planning is key. She ensures bookings are wellorganised and follows up with automated reminders, resulting in fewer no-shows. Penny uses quieter
Business 17 www.aftermarketonline.net FEBRUARY 2025 For peace of mind always use a Garage Equipment Association member. GEA accredited engineers work to an industry code of conduct. Your assurance their skills and knowledge have been independently assessed. IS YOUR EQUIPMENT ENGINEER GEA ACCREDITED? Ask your engineer for his accreditation card ! The Upholders of Industry standards since 1945 The Garage Equipment Association www.gea.co.uk GEA ACCREDITED ENGINEER Name Company Discipline Exp Date ID Number XX123456 XX123456 XX123456 XX123456 XX123456 moments in the day to pre-order parts for upcoming bookings. Occasionally, she might need to return an oil filter for a no-show, but the efficiency gained outweighs this minor inconvenience. When taking a booking, Penny checks the vehicle’s history. If she notices that a brake fluid change is due, she includes it in the estimate and gains the customer’s authority. This proactive step not only increases sales but also ensures smoother workflow for the technicians and less unwanted surprises for the customer. By the end of the day, Penny has cleared her tasks and even prepared estimates for customers collecting their vehicles. With no one waiting for her attention, she clocks out feeling in control and satisfied with a great job done. Difference in outcomes Ronnie and Penny’s approaches highlight why the service advisor role is so important. A proactive advisor doesn’t just keep the day running smoothly — they add real value to the business. For garage owners, investing in training and supporting your service advisor can significantly boost efficiency, profitability, and customer satisfaction. Power of job and customer selection One area where experienced advisors really shine is in job and customer selection. While it might seem counterintuitive to “turn away” work, this is often a smart business move. An advisor attuned to the business knows which jobs the team can handle efficiently and to a high standard — and which might cause problems. Similarly, customers with unrealistic expectations or unclear communication can leave a business chasing impossible standards, ultimately leading to poor reviews. By filtering customers and jobs effectively, a service advisor ensures the business focuses on work it can complete successfully. This not only protects the team’s time and improves morale, but also safeguards the business’s reputation. Looking ahead This article has only scratched the surface of the service advisor role. In the next instalment, we’ll go into the world of the more advanced service advisor and how being highly effective in the role can greatly improve the business’s efficiency and profitability whilst delivering excellent customer service. If you’re a service advisor, take pride in your role — you are an integral part of the team. If you are a garage owner, remember that great advisors are worth their weight in gold. Support them with a clear process, training, and recognition, and they’ll help take your business to the next level. For those interested in honing these skills, take a look at the service advisor training programme delivered by me at Technical Topics. It’s designed to equip advisors with the tools they need to excel in this challenging and rewarding role, whatever their background. Remember, when your service advisor thrives, so does your garage! Visit https://absolutelyautomotive. co.uk/ to contact Jay. Quieter moments in the day could be used to pre-order parts for upcoming bookings
Technical 18 www.aftermarketonline.net FEBRUARY 2025 How the MOT could be key to future of ADAS As workshops debate the possibility of ADAS calibrations forming part of the MOT testing regime, Repairify Innovations director Martin Brown considers if the development is inevitable The age-old question of when will advanced driver assistance systems (ADAS) calibrations be included in MOT tests continues to resurface in workshops across the UK. And the short answer is… not anytime soon! However, change is on the horizon following calls from the Parliamentary Advisory Council for Transport Safety for mandatory checks on these advanced vehicle features, which make it seem inevitable that ADAS checks will eventually become part of the MOT process. The fact that it is not happening anytime soon means there needs to be a discussion about it because of its positives and negatives. The positive is that adding tests to the MOT requirements will help enhance safety. But, in so doing this creates a negative in the form of increasing the cost of the MOT, which was capped at £54.85 as of June 2024. This will then lead us down the path of asking who would be liable to bear the increase. Would it be the driver, who might resist paying an additional cost for an already expensive yearly service, or the service centre that is doing the work? This question is something that is hard to answer and will take time to resolve. If and when ADAS calibrations and diagnostics are added to the MOT, service centres will have to equip their staff with the knowledge and skills as well as the tools to perform the work correctly. This will involve an initial capital outlay in training and technology. However, what must be remembered is that by doing so, it also opens up new avenues of sales for the business and the revenue generated will be an asset to the centre in the short, medium and long term. In addition to the pluses and minuses relating to this topic, as an industry, we must continue to look to the future as the technology within vehicles is going to continue to evolve. This means that regulatory frameworks such as the MOT must keep up with developments by adapting to meet the technological advancements head on. The integration of ADAS checks is not just a technical necessity but a critical step towards ensuring that the benefits of these systems are fully realised by the driver. It also means that MOTs can play a role in reducing accidents and building public trust in autonomous and semi-autonomous technologies. In addition, as with the introduction of anything new, it is important that drivers are aware of the changes, and the way this will be achieved is via campaigns from the government on TV, social media and the internet that highlight why ADAS checks have been added to MOTs and the importance of regular checks and repairs on these systems. In an era of smarter, more advanced vehicles, the MOT test must evolve to remain relevant and effective. Incorporating ADAS calibrations will ensure that vehicles on the road are not only roadworthy, but also equipped to deliver the safety features they were designed for. It’s time to move beyond brakes and tyres and embrace a holistic approach to vehicle safety that reflects the technology of today and tomorrow.
Technical 19 www.aftermarketonline.net FEBRUARY 2025 Auto sector reaches technical crossroads Tom Cash, director of automation parts supplier Foxmere, on how manufacturers can bridge the gap between current capabilities and technological advancements Not long ago, the automotive industry was criticised for its slow adoption of new technologies. While 81% of automotive decision-makers said they could better meet business objectives if their organisations made more investments in technology, 78% admitted that their organisations struggled to keep up with the speed of technological innovation. Globally, auto sales for 2024 were projected to grow modestly compared to 2023. Despite a slower growth rate, sales volumes are expected to exceed 92 million units and mark the highest figures since 2018 — a recent report revealed. This optimistic forecast reflected an ongoing recovery in the automotive market following previous downturns, caused by supply chain issues and changing consumer preferences. However, vehicle production is anticipated to decline slightly as manufacturers work through a faster-than-expected inventory restocking process. This adjustment reflects a response to changing market dynamics and the industry’s ongoing struggle to embrace the technological advancements needed for growth. Although the industry is catching up, significant challenges remain. For instance, advancements in autonomous vehicle tech have been slower than anticipated, with timelines for widespread adoption pushed back by two to three years. Plus, the auto industry is experiencing a significant stall in innovation, largely due to its reliance on legacy technologies like process nodes which are used to create semiconductor devices, particularly integrated circuits (ICs). As semiconductor technology has advanced, manufacturers have continually developed smaller process nodes in line with Moore’s Law, which suggests that the number of transistors on a chip doubles about every two years. However, many modern vehicles still use outdated analogue-based components, some of which date back to PC chips from as far as 2005. Yet many modern vehicles feature autonomous driving functions and enhanced infotainment systems, which require advanced computing and more powerful and efficient semiconductor chips. As the supply of these older components diminishes, manufacturers face increasing lead times and shortages. Research indicates that there could be a supply deficit of nearly 30% for ICs built on legacy nodes compared to current demand, with this shortage potentially extending through 2026. But it’s not all doom and gloom in the sector. The industry is adapting to many of the innovations that AI is bringing to the table. In design, automotive engineers and designers are benefitting from a range of AI-powered tools, many from Autodesk AI. For example, Fusion’s generative design platform can quickly generate thousands of manufacturingready designs based on preset parameters. AI tools can also automate tasks like transforming 3D models into precise 2D drawings and create toolpaths using CloudNC CAM Assist.
Technical 20 www.aftermarketonline.net FEBRUARY 2025 Taking the alternative route PHINIA chief technology officer Todd Anderson looks at the role of alternative fuels in the clean energy transition — and how the aftermarket provides key support by keeping existing vehicles on the road longer The road to netzero isn’t a singlelane highway, and engines powered by carbon neutral and carbon free alternative fuels like hydrogen and ethanol are critical routes running alongside EVs, especially in applications where EVs face practical limitations. However, realising the full potential of these fuels requires addressing critical infrastructure challenges — a task that demands collaborative efforts similar to those driving the development of EVs. The journey toward net-zero emissions is far from uniform — it varies dramatically across regions and is shaped by local economic, regulatory, environmental, and infrastructural realities. A prime example is the influence of China’s strong push for low-cost EVs. While this strategy works within China’s robust policy framework and expanding EV infrastructure, it sets off a ripple effect in neighbouring regions like southeast Asia, where the story is quite different. Southeast Asia often imports used Chinese vehicles once they reach about five years old. While this trend provides affordable transportation options for these markets, it also raises a critical question: how will these countries manage the growing influx of EVs when their power grids are neither equipped to support widespread electrification nor likely to be upgraded to that level in the foreseeable future? For such regions, the focus must shift toward viable alternatives. Biofuels and ethanol present effective solutions, leveraging existing infrastructure and reducing emissions without requiring a complete overhaul of energy systems. The potential of alternative fuels is undeniable, but the road ahead is not without obstacles, with underdeveloped infrastructure blocking progress. Hydrogen refuelling stations and ethanol distribution networks require significant investment, much like the charging networks which are critical to developing market adoption of EVs. Even with progress in infrastructure, alternative fuels like hydrogen face persistent misconceptions that could slow their adoption. Safety, for example, remains a top concern. However, modern safety standards and technological understanding ensure that hydrogen can be used and transported securely, just as it has been in industrial applications for decades. The automotive industry is navigating a complex regulatory landscape, with varying emissions standards across regions. Meeting these requirements while delivering practical solutions requires a balanced approach. This is where the aftermarket sector plays a pivotal role. By keeping existing vehicles on the road longer and optimising their efficiency with quality parts, we can reduce the carbon cost associated with manufacturing new vehicles. At PHINIA, we are committed to driving innovation in alternative fuels. From hydrogenpowered vehicles to ethanol engines, our initiatives reflect a deep belief in the power of practical, incremental progress. The clean energy transition isn’t a sprint — it’s a marathon. By embracing a diverse range of solutions, we can advance a sustainable future with the urgency required for decarbonisation goals. After all, the road to net zero is paved not with perfection, but with progress. Todd Anderson
Technical 21 www.aftermarketonline.net FEBRUARY 2025 Gearing up for a transformative year The rise in tech-driven vehicle systems and EV sales will continue in 2025, but as drivers keep traditional ICE vehicles longer, there will be sustained demand for garages and repair shops, says FixMyCar CCO Marc Russell As we enter 2025, the UK automotive market finds itself at a crossroads — facing both opportunities and challenges. While last year closed with betterthan-expected numbers, the industry is still catching up. New car registrations remain nearly 12% below pre-pandemic averages, reminding us that the road to recovery is far from smooth. This comes at a time of significant change: the global shift toward EVs, affordability concerns, supply chain disruptions, and the growing importance of predictive maintenance and repair technologies in an increasingly digital world. The industry’s focus is no longer just on selling cars — it’s about keeping them running efficiently, safely, and sustainably. As the market moves toward cleaner technologies, the repair and maintenance sector is also adapting. Momentum toward EVs will continue this year. Global EV sales are projected to reach 26 million by 2030, accounting for 28% of all new vehicle sales, while major automotive manufacturers are investing heavily in electrification and autonomous vehicles. The UK’s automotive landscape will see a further shift towards battery electric vehicles, plug-in hybrids, and hydrogen-powered models. However, the challenges for UK consumers remain: the availability of affordable models and the infrastructure to support them. Despite growth in charging networks, many EV owners still face range stress, inconsistent charging options, and higher costs associated with transitioning to electric. Meanwhile, the automotive industry is undergoing a revolution in vehicle servicing through data-driven maintenance. As connected car technologies evolve, predictive maintenance is transforming the automotive repair market. New vehicles are now equipped with advanced sensors and telematics systems that provide real-time diagnostics and predictive insights. AI-powered systems can analyse sensor data to predict component failures before they happen, enabling timely interventions. This trend is supported by substantial investments, such as the EU’s €500 million (£415 million) investment in connected and automated mobility research from 2021 to 2027. This technologydriven approach will be crucial for improving vehicle reliability, safety, and efficiency. It also shifts the dynamic between service providers and vehicle owners. As sustainability becomes a priority, and consumers seek more flexible transportation options, subscription models, shared mobility services, and vehicle leasing are growing in popularity, especially among younger drivers. This shift toward access over ownership will influence vehicle design and manufacturing this year. Automakers will need to consider new business models, such as offering vehicles as part of mobilityas-a-service (MaaS) platforms, which provide users with greater flexibility to use vehicles as needed, without the long-term commitment of ownership. Moreover, consumer demand for flexibility is extending beyond vehicle ownership and into vehicle servicing. Mobile repair services, digital-first customer engagement, and online platforms will become essential to automotive services. The increasing reliance on digital channels will require automotive businesses to adapt to a tech-savvy customer base offering seamless and efficient services. While EV adoption is increasing, many UK consumers are struggling with the affordability of new cars. Vehicle prices have risen faster than wages and interest rates still high. As a result, many buyers are turning to the used car market — a trend that’s unlikely to slow down anytime soon. The UK’s used-car market improved by 4.3% between last July and September, as drivers continue to look towards older cars for their next vehicle purchase. For the automotive repair industry, this shift presents a significant opportunity. Older cars require more frequent maintenance and repairs. Despite the rise in AI, demand for traditional garage services will continue
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