Diagnostic tools 28 www.aftermarketonline.net DECEMBER/JANUARY 2025 Ultimate service boost for workshops Remote diagnostics and ADAS solutions provider Core Diagnostics has launched the Core Remote Ultimate solution — a premium hardware package comprising all the equipment necessary for technicians to access the full range of benefits, whether in the workshop or in mobile use. The Cheshire-based firm has ascended to the top of the remote diagnostics market by delivering unparalleled standards of service as a result of significant ongoing investment in IT systems, people, equipment and infrastructure. The firm said this approach has given it a major advantage in terms of both capability and capacity over smaller, owner-operated suppliers who rely heavily on outsourcing. The Core Remote interface provides a secure remote connection between a vehicle and the Core Diagnostics technical centre, which is staffed by a team of highly skilled and IMIaccredited technicians. Programming With direct access to the vehicle’s electronic systems, they are able to carry out a wide range of diagnostic procedures including complex coding and programming tasks, and fully supported and certified Core Diagnostics launches new package of support for extended capability and greater convenience for garages and mobile technicians Core Diagnostics announced last October that it had made a major investment in OE workshop tools for BYD vehicles as the Chinese brand’s share of the EV market continues to grow. The investment in equipment and software allows the firm to offer in-house remote repair solutions for BYD, including programming, coding and ADAS calibrations, without any reliance on third parties. With the unique ability to complete all of the support tickets it receives in-house, Core Diagnostics said it has been able to eliminate waiting times and support queues, so ultimately customers benefit from faster repair solutions. Additionally, managing the entire process inhouse ensures full traceability at every step. The company said its investment is already paying off as the volume of support tickets it receives for BYD vehicles continues to increase month by month.
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