Technical 23 www.aftermarketonline.net NOVEMBER 2024 How inside intelligence from ALLDATA Repair info centre service technicians cracked the curious case of a ‘noisy’ 2015 Porsche 981 Cayman S Solving the mystery of a ‘pulsating’ Porsche ALLDATA Europe is a leading provider of original vehicle manufacturer (VM), repair maintenance and diagnostic data and the company behind ALLDATA Repair — a single, easy-tonavigate information portal that offers independent workshops and bodyshop professionals instant access to genuine repair and maintenance instructions from 41 VMs. The ALLDATA Repair info centre service is a crucial cog in ALLDATA Europe’s operation and its service team recently demonstrated its invaluable skills after being called in to tackle a puzzling problem with the Porsche. The owner of the car was experiencing a “strange noise” emanating from the engine compartment while they were driving. The owner described the issue as a “high-frequency, pulsating” noise. There was no pattern or specific conditions under which the noise could be heard. After various checks and road tests were carried out, and although the noise could be heard, there was no obvious reason for it or where it was being generated from. Solution Thankfully, the ALLDATA Repair info centre service experts were able to come to the rescue! Although relatively uncommon, the team had encountered this issue before. The cause of the noise was from the vehicle’s oil separator. If there is an excessive spring force tolerance from within the oil separator, it can cause that high-frequency, pulsating sound. The solution is to first check the part number of the separator on the vehicle. If this is ‘9A1.107.042.01’, the part will need to be replaced with a later, modified one. Once fitted, the issue should be resolved and the vehicle will be much quieter for the motorist. It was another case of job done for the team, who will gladly provide the genuine and unedited information to ensure a correct repair first time. Our qualified and experienced technical support specialists are able to receive and answer requests within four hours — but will often respond faster. ALLDATA Repair comprises more than 90 million articles, eight-and-a-half million technical drawings and wiring diagrams with electrical connector views — that’s procedures for 144,000 year, make, model and engine combinations. It is the equivalent of 96% of vehicles on the road today. ALLDATA Europe was established in 2009 to provide automotive repair shops with accurate and unedited OE manufacturer repair data not previously available in Europe. ALLDATA Repair for the European market was launched at Automechanika in 2012. Headquartered in Cologne, Germany, ALLDATA sells direct and through a network of resellers and distributors throughout Europe. The company said ALLDATA Repair helps workshops and garages increase productivity and accuracy while maintaining the highest-level repair standards. Requests vary from users being unable to locate specific information for a job or because certain information is being processed for publication on ALLDATA Repair. Visit https://www.alldata.com/ eu/en/repair-europe for more information about ALLDATA Repair or to sign up for a trial.
RkJQdWJsaXNoZXIy MjQ0NzM=