Online tools and management 41 www.aftermarketonline.net SEPTEMBER 2024 Remote reliability Repairify looks at the importance of investing in innovative technology including remote services The proliferation of advanced driver assistance systems (ADAS) as standard for new vehicles helps mitigate the risk of collisions and protects the driver, their passengers as well as pedestrians and other road users. However, with all this innovative technology, if the vehicle is involved in a collision, these systems need to be recalibrated to ensure it returns to the road safely. If a repairer is not equipped with the correct tools and skills to conduct this type of work on site, traditionally vehicles are booked into a main franchised dealership to get the work done, which on average can add three days to the job. This increase in key-to-key times has led to investment in products such as Repairify’s Remote Services to do the work, so the vehicle is back out on the road as soon as possible. With Repairify Remote Services, the process to do the work is straightforward. The first stage is connecting a Repairify device to the OBD2 port of the vehicle. The second stage is where a technician connects the vehicle over the Internet to an OEM tool that performs the functions required by today’s bodyshops and service centres. The final stage, once everything is connected, is where Repairify can provide a multitude of services based on the job requirements, which range from full vehicle scans to clearing of fault codes and calibrations on sensors, lidars and radars. This full-service offering ensures a multitude of work can be carried out without having to switch products. In addition, the calibrations completed using Remote Services are completely aligned with OEM standards and requirements. Alongside this, Repairify’s technicians can monitor the vehicle and the OEM tool during the diagnostic sessions, so it provides the user with peace of mind knowing that they are supported throughout the process. When it comes to information about jobs or the repairs being done, in the past it used to involve considerable paperwork. However, by using online technology all the relevant information for the job, which includes fault codes and calibrations carried out, is kept under one roof. This ensures easy access and full visibility for both parties and means that if there are any issues down the line there is a record of what job or repair has been performed on the vehicle, aligning with the repairer’s duty of care liability, and safeguarding the reputation of the business. Online tools enable repairers to keep pace with technological changes via automatic updates and work requirements which means businesses are futureproofing themselves by having access to products that perform the work safely and potentially open new sales avenues that will bring in additional revenue streams. Using online technology relevant information for the job, including fault codes and calibrations carried out, is kept under one roof
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