MAY 2024 AFTERMARKET 15 www.aftermarketonline.net when listening to the mystery shops. Will the changes happen, from the top down?” “As usual Andy’s enthusiasm and knowledge were second to none. Course was delivered in a fun and engaging way. Course content was very concise and gave me immediate food for thought on the way in which I deal with all customers. Workbook contains plenty of information which will be a good guide for future reference, thanks again Andy Savva.” “Thanks for yesterday, it was a good course and a great folder of information to look back on if we need it, Andy has firsthand knowledge of the trade we are all in and that shows in his presentation.” “Thanks Tina that was so worthwhile and so much better than I expected. It was a good idea and nice to hear from an outside perspective that we weren’t doing too badly, even though there’s room for improvement.”
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