8 AFTERMARKET SEPTEMBER 2023 BIG ISSUE www.aftermarketonline.net Artificial intelligence (AI) is going to change the world of work. Most industries are expected to be affected in some way, including the motor trade. The level of impact will depend on the type of work being performed, and how it takes place. Independent garages will not be immune, so businesses need to consider how they can make best use of the new tools at their disposal. As we reported in the July/August double-issue of Aftermarket, recent research has suggested that mechanics may be among those least at risk of losing their job to AI. The University of Pennsylvania, OpenResearch and OpenAI looked at how large language models (LLMs) including ChatGPT will affect existing roles in the labour market, and found that a number of automotive jobs were among the most AI-proof jobs. They specifically listed automotive glass installers and repairers, bus and truck mechanics and diesel engine specialists, motorcycle mechanics and tyre repairers and changers. In fact, higher-income white collar roles are most at risk. BT announced earlier this year that it expected 55,000 jobs to disappear by 2030, with 10,000 replaced by AI. Meanwhile, a YouGov survey from earlier in the year also indicated 62% of UK workers believe robotics and AI will erase more jobs than it creates. Indeed, the TUC has warned that protection for workers from AI is falling behind in the UK, with AI tools being used to both recruit staff and let them go. Skillsets According to David Steinberg, cofounder and CEO of AI cloud-powered marketing provider Zeta Global, many industries will see transformation as a result of AI: “Jobs will change. While the blue-collar workforce felt the biggest impact in the past, it will be white collar employees who will need to retool and shift skillsets to be successful in the golden age of AI.” Good news for mechanics perhaps. According to David, it will be management and supply chain where the biggest impact will be felt: “The roles that will grow in value include those in creative areas and those who bring in business and close business PART ONE: AI: RISE OF THE MACHINES? What does the rise of AI mean for the aftermarket? How should individuals and businesses react to the opportunities and challenges that lie ahead?
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