Pete Mcilhiney, Aftersales Director at TechMan, commented: “Every modern garage should be embracing technology as the world goes more digital. TechMan’s garage management system was created by a garage, for garages, using real-time issues and frustrations to create solutions for businesses with the aim of improving efficiency.” TechMan was born in 2015 from a service centre in Northampton, In Town Automotive, as the team saw a gap in the market for garages to have a digital view of operations. Pete observed: “Using In Town Automotive’s workshop as a proving ground, the team were able to identify what features were needed and accurately test them out, whilst simultaneously inviting prospective new clients to view the software in a live environment. “Today, TechMan has over 8,000 automotive professionals across three continents using its garage management system.” Intuitive Pete continued: “The brand’s specialist service offers garage owners, managers, technicians and front-of-house 40 AFTERMARKET SEPTEMBER 2023 ONLINE TOOLS AND MANAGEMENT SYSTEMS www.aftermarketonline.net (FOH) staff intuitive garage management tools and features to make life in a busy workshop easier and more efficient. Key features of TechMan include job scheduling, reporting, service assist, an online customer estimate portal, purchase orders, Haynes Pro and LKQ Euro Car Parts catalogue integrations – and these are regularly updated to reflect customers’ real-time needs.” On the benefits of TechMan, Pete elucidated: “By using a garage management system, such as TechMan, garages and technicians can benefit from better customer service thanks to increased communication between technicians and the customer. Plus, it can help streamline all garage processes, from booking appointments and creating invoices, to recording faults and explaining issues to customers. “Additional benefits of TechMan’s service include the ability to go paperless, as all admin work can be carried out on the system, and therefore paper invoices, diaries etc. are no longer needed. It also offers streamlined communications with technicians and customers by providing images and videos of vehicle defects, plus it reduces the number of errors or lost paperwork for better customer service.” Customer service is also key for TechMan itself, as Pete Above: TechMan garage system GETTING ORGANISED With costs rising, digital tools are absolutely vital as garages look to increase efficiency
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