www.aftermarketonline.net Technician and Top Garage judge – Simon Frost asked James what workshops’ considerations should be on a recruitment drive. James responded: “Garages who undercharge, because they haven’t worked out their CODB, can’t afford market rate wages. They can’t afford training. They struggle to afford tools and subscriptions to technical data and information systems. Underinvestment in these areas hampers efficiency which then hamstrings profitability.” Pushed further on how a struggling workshop could change its mindset and approach, James answered: “Measure and manage as many aspects of their business as possible, because if they can’t measure it, they can’t manage it. Any form of business management system (and reporting) should be at the heart of all of their management choices and decisions. “Garage owners should consider getting some business training. They should also approach local council business support teams to avail themselves of free and low-cost local business training. Once the basics are in place, consider investing in garage manager training. “Correctly invest in the tools, equipment and up-to-date accurate technical data to support their business profitability and drive it upwards.” Introducing ALLDATA Repair Given the onus James placed on the investment in accurate, genuine technical data, this is the perfect time to slide ALLDATA Repair into the conversation and explain how it can come to the aid of Aftermarket readers, as well as Top Technician and Top Garage finalists, with the portal set to be influential during tasks set by the event’s head judge. Not only is access to accurate technical data important to support business profitability, efficiency and recruitment, as James observed, but as vehicle technology becomes increasingly sophisticated, repair information is vital to ensure a safe, informed and precise job. Correct testing procedures, DTCs, TSBs and wiring diagrams are all must-haves in today’s workshop environment – and ALLDATA Repair is a platform that hosts all this data. Having this information at technicians’ fingertips will boost the chances of taking on complex repairs and widen the menu of services on offer. With the ALLDATA Repair portal, technicians have access to 32 VMs and 91,950 unique vehicle combinations, equating to 95% of vehicles on the road today. ALLDATA Repair also possesses a library of six million technical drawings and wiring diagrams, including electrical connector views. To sign-up to a free trial and discover the benefits ALLDATA Repair has to offer, visit https://www.alldata.com/eu/en NEXT ISSUE: More from ALLDATA Europe SEPTEMBER 2023 AFTERMARKET 27
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