Aftermarket September 2022

SEPTEMBER 2022 AFTERMARKET 53 product return, so that the claim creator, supplier and distributor all have a consistent view of the status and progress of each return. “The TecCom Returns portal effectively manages all kinds of returns, including associated labour claims, removing the hassle associated with the conventional return process for all parties. All parties can now view and access a claim using our QR-code driven, web-based portal, for example to see how the claim is progressing, or upload photo and video to a claim in real time, so that suppliers can inspect the part remotely, reducing both the time needed to resolve the claim and the cost of unnecessary courier collections. Now, with TecCom Returns, there’s often no need for the part to be collected at all as suppliers can inspect it remotely. Any subsequent credits and replacements required can be issued immediately. Mark added: “The portal also means that sales teams liaising day-to-day with customers can have visibility of the customers’ warranty claims and returns, making it quick and easy to keep customers updated, rather than calling across departments and costing valuable time in duplicated effort.” Specifications For those considering the lubrication side of things, LIQUI MOLY has a digital solution to the problem of knowing which oil a car requires, via the LIQUI MOLY oil guide. Oliver Kuhn, Deputy Head of LIQUI MOLY’s Oil Laboratory observed: “The many different types of motor oil make life complicated, for workshops as well as for drivers. Today, there are more than 50 different oil specifications for passenger cars alone. This is not due to the oil manufacturers themselves, but to the auto makers, who are demanding increasingly specialized oils. In an effort to make engines ever more efficient and emissions ever lower, car manufacturers are taking various approaches to engine technology. This is reflected in the different requirements that the engine then places on the oil.” This creates its own problems: “If a workshop uses the wrong oil, it is not only embarrassing and raises doubts about its professionalism, but can also lead to expensive complaints.” The LIQUI MOLY oil guide is designed to help technicians make the right choice. Oliver commented: “Simply enter the license plate of the customer’s vehicle and you will receive a list of suitable motor oils, gear oils, radiator antifreeze and much more. With that, the workshop will be on the safe side.” To access the LIQUI MOLY oil guide, go to: www.liqui-moly.com .or ribut dist y erttb a est g lar s ’ ope Eur 43 218500 7 Call us on 01 om.cery tt tba oba t ec Visit us a Below: TechMan’s GMS as seen across a number of devices