Aftermarket April 2022

APRIL 2022 AFTERMARKET 41 www.aftermarketonline.net such as one from the JLM Lubricants’ range. Lastly, don’t load up the parts cannon. Instead, don your thinking cap before digging too deep.” Keith added: “I would like to say that most garages certainly try to get the job right first time but the few that don’t cause enough damage to a vehicle that it becomes a real headache for the guys who come along afterwards to clean up the mess. Don’t go down the rabbit hole during your diagnostic process. Take in as much information as you can from the customer or referring garage. Always keep an open mind and don’t skip the basics.” About The DPF Doctor Network Darren Darling is the founder of The DPF Doctor Network; An independent network of mechanics, expert in all matters DPF through a combination of ongoing training, shared learning, and mutually beneficial collaboration. With over 100 members globally including a growing base of DPF Doctors in Australia, Darren is now embarking on a tour of Australia with fellow DPF Doctor member Steve Scott, founder of the SimplyDiag Network. Before becoming a DPF Doctor, a workshop must undergo a quality accreditation process. “When considering a garage for membership, their shiny reception area is not what attracts me,” said Darren. “What I am looking for is their mission to deliver fantastic customer service, their desire to learn and the commitment they are willing to make to uphold our standards. Attitude, and a great one at that, is everything. We provide the diagnostic know-how and practical knowledge via our live and interactive online training and our unique portal. We have invested in the best video equipment with every training session recorded so that members can go back in their own time and continue to sharpen up their skills by reinforcing what they learnt during the live session. With the portal they can talk to one another, share best practise and answer questions. “The benefits of becoming a DPF Doctor Network Member are significant. A workshop can keep all DPF business in-house which can really boost income and the number of delighted customers. Our members offer an in- situ DPF cleaning and diagnostics’ service to the trade and public and they are in the top 5% of technicians in the UK. There has never been a better time to be a DPF Doctor. Cars are being kept for longer and many of our DPF Doctors have seen their DPF cases double in the last 12 months with DPF repairs and DPF faults at an all-time high.” Darren also has a reassuring answer to the $64,000 question; ‘Does a mechanic need DPF experience to become a DPF Doctor?’ “No, they don’t. While a general understanding of DPFs and general diagnostic fault-finding is an advantage, I train mechanics with no DPF experience. They go on to become successful DPF Doctor members with profitable DPF businesses.” World-class process On what the key ingredient might be, Darren added: “They need a genuine desire to learn with real ambition to succeed at an even higher level. We teach them a world- class process that enables them to work more efficiently, to solve DPF problems quickly and to improve their first- time fix rate. Our training is based on real-world experience and will have an immediate impact on how they work. We take them on a journey from the simple problems to understanding even the most complex issues caused by software. We ensure their knowledge is always up-to-date through our members-only forum, our incredible portal, and ongoing live training. All this adds to their bottom line and reputation. Simply put they make more money!” To find out more visit www.the-dpf-doctor.com and www.jlmlubricants.com I train mechanics with no DPF experience. They go on to become successful DPF Doctor members with profitable DPF businesses ”