September 2021

62 AFTERMARKET SEPTEMBER 2021 TRAINING www.aftermarketonline.net Upcoming training dates and news on courses TRAINING UPDATE Bosch has unveiled a new remote learning package that covers electric and hybrid vehicles, braking and safety systems, modern diesel systems and ADAS calibration. Several of the new modules employ Bosch’s ‘Virtual Classroom’ delivery method, meaning the candidate is trained in real time by live Bosch trainers, along with an online classroom of other attendees. In 2020, Bosch introduced their Blended Learning training approach for a number of their existing courses, which had been modified to suit this delivery method. A spokesman for Bosch said: “The courses consist of several modules, delivered in real time, online by Bosch Trainers, followed by a short face-to-face assessment, which can be attended at a later date in order to complete the relevant qualification.” Subjects covered include ADAS Calibration (Level 2), Hybrid and Electric Vehicle Systems – Fast Track (Levels 2 & 3 Combined) and the brand-new highest-available level Hybrid and Electric Vehicles (IMI Level 4) training. Face-to- face training at Bosch Training locations in Denham, Doncaster and Motherwell has also recently resumed recently, with COVID-19 preventative measures in place. For more information, course dates and booking, please visit: www.bosch-training-solutions.com/gb Eurorepar launches customer service training course Garages that belong to the Eurorepar Car Service network can now take advantage of an exclusive new customer service training course. The course, available online through the Stellantis Performance Academy, is made up of seven video modules, with each covering a different stage of the customer journey. Nick Taylor, Head of Network & Business Development at Eurorepar Car Service, said: “Customer service is king in the motor trade, and it is often the difference between retaining a customer and losing them to someone else. Throughout the customer journey there are a number of touchpoints where the relationship can break down, but applying some best practice techniques can turn those awkward confrontations into rewarding interactions. The Customer Service Training course is all about equipping our members to not only win more business, but to retain it and keep moving forward. I encourage all our members to take the online course and brush up on their skills.” He added: “The course can be taken at your own pace and is split into short modules to make the content easier to digest and learn.” For more information about Eurorepar Car Service, go to www.eurorepar.co.uk Welcome to Aftermarket’s training section. Here you can find the latest on upcoming training dates, as well as news on courses becoming available. If you have information on training you wish to share, please get in touch with the editor via email: alex@aftermarket.co.uk Bosch launches new training package