June 2021

NEWS Branded Mobile Mechanic: New programme from Castrol MONTH 2017 AFTERMARKET 5 www.aftermarketonline.net Castrol has launched a new Branded Mobile Mechanic programme. In addition to Castrol-branded workwear and vehicle decals, independent mobile mechanics joining the programme will be offered digital marketing support, online training and access to lubricants. Amanda Taylor, UK Marketing Manager at Castrol, commented: “Through this programme we are engaging with conscientious and well- respected mobile mechanics who wish to associate themselves with trusted aftermarket brands, and we are helping them take their business to a new level – both reputationally and commercially.” The programme has been developed in partnership with The Race Group, part of Certas Energy. Michelle Rice, Marketing and Business Development Manager at The Race Group, added: “We work with mobile technicians that are already operating to a very high standard and have excellent reputations. This new association with the trusted Castrol brand will enable them to further elevate their profile and drive additional income.” For more information, visit: www.castrol.co.uk/mobilemechanic JU E 20 1 AFTERMARKET 7 TechMan: Key role in First Stop growth A dedicated version of TechMan’s GMS system is being offered to members of the First Stop fast-fit network, and will be part of the network’s plan to grow to 220 UK centres by 2024. First Stop UK Retail Network Manager Mark Widdows observed: “It is a bespoke system and unique to First Stop, after 12 months of development and rigorous testing. It adds a vital new element to our all-new value proposition for First Stop and adds strength to our fast-fit franchise package, which is already best-in-class.” First Stop is part of Bridgestone Tyres and was established in 1994. The network has more than 2,000 sites in 25 countries across Europe. For more information visit www.techmangms.com Garage Buying Group launches A new e-commerce trade website for garages has launched. The first product offered by Garage Buying Group (GBG) was Harp International’s range of refrigerants. This was quickly followed by Autonoe engine oils, which are exclusive to GBG. Commenting on GBG’s April launch, Managing Director James Onions said: “We had a universally positive reception from our few selective conversations with suppliers. Starting out, we’ve got two distinct challenges. The first is to quickly grow an attractive product portfolio while the second is to communicate the potential of the buying group concept.” More new suppliers will be added every two weeks over the coming months. Longer term, GBG will operate split level pricing with very low member prices. Until at least the end of June however, all garages can buy everything at member price. Garages and potential suppliers can opt in or register interest at https://garagebuyinggroup.co.uk Drivetrain trouble top cause of disputes Drivetrain faults caused the majority of service and repair disputes submitted to The Motor Ombudsman’s Alternative Dispute Resolution (ADR) service during Q1 of 2021. 58% of disputes related to drivetrain, while 18% of complaints cited the intake manifold as the biggest concern. 7% of issues related to the battery, with another 7% on the turbo and 7% again for the oil pump.18% cited concerns with a car’s exterior, while tyres were the principal driver of the chassis issues reported by consumers. 37% requested a full refund for a service or repair work with 29% wanting a free-of- charge repair. The average claim for a dispute stood at £2,000.